Lone Star Floors

I went there talking to him, the owner, Bill of lone star floors at Jollyville, about a potential job of 2000 sq ft installed wood for a brand new house with stairs, not built yet. I spent of course 2 wks researching about wood installation and the types of wood. I told him about wanting a click and float egr wood. He went off the saying things like I don’t know what I am talking about, he is wasting his time talking to me, and I am mis-​informed, and already made up my mind. He only got tongue/​groove glue-​down for egr wood. So I asked him to show me what he got. I admit his products are impressive and pricing is right. I asked him about the hardness and the scratch ability of the products. He told me that it is a waste of time to explain it to me because it is too complicated and beyond my understanding. I said: «Try me.» «You already made up your mind, it is too hard to simplify for you to understand.» «I actually have an engineering degree, try me.» MS in Mech Engr from a top ten school, but that is not necessary for him to know. So somehow there was a change of respect from verbal degradation to suspicion. I have a very patient and pleasant demeanor that can handle such abuse. So I let him tell and and show me the products in his store. I ask about the installation process which he is very knowledgeable. I even give him the layout of my house, which he evaluate for risk. At time he accuse me of being a potential spy from another store. He did not like me taking pictures of his product. Did not like me doing a scratch-​test on his product. And wants to know why I am asking so much questions. At the end he asked me one question: «What are you: Chinese?» «I prefer not to say because I think you will make some sly comment.» «I just want to comment how intelligent you are… This is retail. We exchange information. you asked millions of question and I ask 1. Vietnamese?» I shook my head and smile. «Ok that is enough. I am done.» «Can I ask more question?» «NO, I am done talking no more.» And he looked at me and basically hint at me to go. I went to 2 more retail stores afterward and I learned more about the tongue and groove glue down, whose sales reps and owner are more willing to answer my questions and explain to me the difference, correcting my assumptions. And they don’t assume that I am dumb.

sent 2 messeges via their website, no reply, called today as i wanted to go by in the a. m with the tile sample i have and want to replace a 70 sq ft closet with. the guy was so rude, went on and on about he has to knwo what kind of tile, who manufactured it, i stated it didnt have to be the exact tile, just similar in color/​look, he went on, i asked if he was a flooring expert he should be able to help me match it, he went on… ended up telling me to go to home depot that they do small jobs, that his guys had bigger fish to fry… really???

Wife and I called and met with Bill, he was very knowledgeable and very easy to get along with. Not sure why some of the posts on here are contrary but anyway sometimes you have to consider the source. He listened and also advised us on our project. He was able to get us a quote that was almost 4k less than another flooring company and we believe with an even better product. No complaints here and we’ll definitely look him up for future flooring projects. Bill is a straight shooter type of guy. If you want to deal with someone who beats around the bush or sugar coats everything then he’s not your guy, but If you want to deal with an honest, reputable person who knows what he’s doing and not «padding» quotes then look him up.

They were extremely helpful with picking out the right wood flooring to achieve the look I wanted. I’m surprised by some of the reviews because Bill was nothing but courteous to me.

My husband & I found «Bill» to be a complete arrogant rude ass! We told him we were beginners just starting to get quotes to replace the majority of the flooring in our home with hand scraped hardwood; and therefore going to ask many questions. Which, to his defense… he answered, but he was so demeaning, condescending and very belittling with every response. At one point, he even laughed at the size of an area we wanted to replace. He repeatedly told us what his team could do and would not «waste» their time doing… telling us time and again their time was entirely too valuable to deal with us and our minimal needs. Excuse me, but I thought WE were the paying customer?!
All I can say is… Fine, we will go elsewhere and we did! Lander’s Flooring, where we received with open arms and respect!
«Bill» must be doing so well there was no need for him to treat his potential customer with some modicum of respect. Obviously, our money mustn’t mean anything to him (ps…we were paying in cash)!
Almost feels like a «Pretty Woman» experience!
Never EVER have we been so disrespected by anyone in RETAIL!

Called to find a particular type of flooring. Asked if they were a distributor or installer, the guy laughed at me and said «sir we are flooring store»… ok, great do you sell this type of flooring? «never heard of it» and proceeded to rush me off the phone. Thanks?

I just called this business because I am shopping around to put new laminate in my entire home. The man that answered the phone was on a job site and he sounded very stressed. He got upset with all of my questions. I was asking things like «How long will it take to get a measure and get the install if I go with your company?» He said he had no idea what I wanted and informed me to find someone else to do my floors. He then hung up on me. Eek! I have no idea what I said to upset him so but that was very disconcerting! We never got past first base so I can’t speak to the quality of their work. Their phone answering, sales, customer service was terrible.

Bill McGavern has been helping us with flooring for 7 years at this point through 2 homes. He recently did his 4^th project for us — 3 were hardwoods and 1 was carpeting. We just have had a ton of visitors come through our home this week and ALL remarked on how beautiful the new floors looked which has reminded me of just how special this business is.
Bill is much more interested in making sure you get what’s right for you than in up-​selling anything as almost all of his business comes through referrals & repeat business. Meanwhile, his materials and install teams show on time and get the work done on the promised timetable which is more than I can say for many of the folks we’ve had work on our home.