Logan’s Mill

Honestly this place isn’t even deserving of the one star. Where do I begin with all the things that are wrong in my apartment? Maybe the huge hole that was in the wall of my apartment’s utility room for a month due to a water leak in the apartment next door. Sure, they fixed the leak but left a huge gaping hole in the wall for any kind of bugs or rodents to come through for almost a month. None of the doors close because the building has shifted. My front door handle broke off one day and I was literally stuck inside for FOUR hours waiting for someone to come fix it. There’s a huge water line from the ceiling to the floor because they are too cheap to fix the roof. Only 2 burners on my stove have worked almost the entire time. They’ve fixed it a couple of times only for it to break again; I finally gave up even bothering to put in a maintenance request. The bathroom sink and tub are starting to peel and rust. The carpet is so cheap that nails are starting to come up.
Now on to the actual staff. The maintenance guys are super nice, really. Mia at the front office is really friendly and helpful too. Don’t even get me started on the assistant manager and the manager. The manager does not care about ANYTHING. I went in to get a new air filter once and the size of the filter varies by apartment size so they ask what size apartment you have. I told her I was in the large one bedroom and she came back with one she absolutely knew would not fit because they were out of the right size. She told me to try it anyways. How stupid are you lady? They have sizes for a reason. The assistant manager couldn’t find a package of mine that was delivered and was written on the log as being received. She said the post office could have lost it. HOW?! It’s literally written on your log lol. Finally after I kept nagging about it, she miraculously found it. Apparently it fell in between some boxes. Mmhmm. Now they don’t even keep a log, probably so there’s no proof that they received your packages.
The location of this place is a good proximity to downtown but being off of William Cannon is an absolute nightmare. The light gets so backed up in the mornings. The light getting off of 35 to turn on William Cannon isn’t any better.
If you made it this far and are still contemplating moving here, good luck. I’m moving out next month and can’t wait. Worst apartment complex I’ve ever lived in.

Well, from the time we moved in it has been nothing but trouble. We have had a leak in our kitchen causing mold in our pantry. A leak from our Ac ruining the carpet, and most recently a leak in our bathroom/​closet. Mold became aparent on the ceiling of the bathroom, in the cabinet, on the closet ceiling and closet floor. Not to mention the leak in the closet led to ALL of our clothes becoming moldy. They refused to pay for the damages not only to our clothes but also personal belongings. They refused to put us in a hotel or new unit while they took their time to fix the leak. They tore down the ceiling in the bathroom (clogging my shower from fallen drywall) and gave us a great view of the mold covered wood above us. And took a part of the ceiling down in the closet. They threw our stuff around and did not put it back when they left. A few days past. I got tired of it and went to the office and was told they would be finished and cleaned up when we got home from work. SUPRISE. Huge mess. With no maintenance men to be found. And nothing was fixed. Our bathroom was unusable. I tried to call the emergency number and nobody answered. They have yet to call me back. About 7:45 pm they come back to finish. We had not been able to come inside because the smell was so strong. We had to stay at a neighbors. After 9pm we heard them leave and headed back to our apartment. The smell of drywall and paint is near unbearable and my clothes have yet to be payed for. We have talked around and are NOT THE ONLY ONES WITH THESE ISSUES. I would not recommend moving here.

I can’t even begin to describe how absolutely terrible this place is. We lived here for 4 years, only because we were waiting for good jobs before relocating. We had our car broken into numerous times, had to have my ignition replaced because someone tried to steal my car, our motorcycle was KNOCKED OVER and management refused to help. On top of that, the gate was BROKEN almost the entire time we lived there but they refused to take any responsibility. Our bathtub tiles were falling off, our door frames cracked due to the poor quality of the apartment. Cabinets would break and we only had two burners the entire time we lived there. We could not enjoy our patio as the wood was rotting and nails were sticking up everywhere. Instead of replacing anything they just painted over so it would appear ‘new’. After moving out they charged us for the door frames! You can look OUTSIDE and see cracks in the stone outside of the building, but they apparently needed our money. When we transferred apartments no one offered us a suredeposit and we were unaware that the deposit would not transfer — which was basically blamed on us for not ‘making sure’. The office staff lost my rent check a few times and charged me late fees — I ended up having to have them write me a receipt each time so I wouldn’t get charged. Also, out rent went up each renewal AT LEAST $ 60. The traffic is horrible and there is a camp of homeless people across the street at all times, and they live in the woods next to the complex. Nobody picked up after their dogs. I remember the FBI was here at one point because somebody had a drug op going on, and police/​ambulances were here at least 2x a week. All you hear is sirens at night when you are trying to sleep. Once we got pregnant we moved as fast as we could. The property manager and assistance manager are not nice — they will smile in your face and then talk about you behind your back. Mia is great and so is the maintenance crew. Most of the time our maintenance requests were never even forwarded to the maintenance guys, so we would just talk to them ourselves. The management was more worried about revenue that the safety of their residents. Also, the outgoing mailbox had been broken for years — you have to mail things out from inside the office. Many of my packages were stolen from my door, including wedding items. Stay away. You will absolutely regret moving here.

Not the best living experience. Day 1 when I moved in, nothing had been cleaned. The place was disgusting but I had already signed all the papers and spent the first few hours cleaning everything myself before I could unpack! Not acceptable. Then the A/​C wasn’t working and having moved from out of state during the beginning of June, it was a rude awakening with how hot it was. While living there, neighbors had issues with their cars getting broken into, deliveries weren’t always reliable, the gate only worked half the time (and they tried to charge extra money for gate openers!) and rent wasn’t always accounted for. My second month, they lost my rent check (THAT I VISUALLY SAW ANNA PLACE INTO THE RENT BOX) so they were trying to charge me a whole bunch of late fees until I told them to look through any and everything until they found my check… which they did. ALWAYS ALWAYS get a receipt of your check if you are unfortunately locked into a lease already. I had to put in numerous pest control requests while there and my neighbor had a bed bug infestation so they had to completely clean out hers and my apartment as we shared a wall. Very gross. Traffic was also awful right along the william cannon/​I-​35 area. I could have easily put in maintenance requests weekly as nothing ever worked, but I preferred to just live with the annoyance as it would take forever to have anything fixed unless it was a serious problem (aka water leaks). I used 1 burner on the oven the whole year I lived there, never used the dishwasher as it wasn’t working, had broken blinds in the living room, and tile constantly coming up in the tub. Upon moving out, was told I’d have my security deposit money mailed to my new address within 30 days… well 30 days came and went and I have received nothing. All emails and voicemails (about 1 every day) have been ignored. I would say the one part I appreciated was the nice maintenance crew as they were always very friendly and Mia in the office seemed to care more about helping the residents than the others. I definitely am glad I moved out and wouldn’t recommend this experience to anyone as I’m still dealing with their lack of organization, professionalism, and poor management almost 2 months after leaving

I cannot even begin to describe the anger, frustration, and overall disdain for these apartments and the staff that run them. I only hope as you read this, you can understand the level of depravity that this place operates at and choose somewhere else to live. At first, dealing with the office staff was like a never-​ending game of «good cop bad cop». One of the staffing ladies is rude, abrasive, and looks at you like you’re a complete moron. The other is perky, seemingly helpful, and full of shit. They will NEVER listen to you on an issue, rather they repeat themselves with the same tired speech until you get frustrated and leave them alone. In the last few weeks they have flat out ignored us, won’t answer their phones or emails, until we had to resort to charging into their office like a pissed-​off brigade.
As for the physical attributes of the complex, I give the apartments a 2 out of 10 in quality. Rather than fix a loose screw or hole in the wall, they add multiple layers of paint over it and call it a day. The only nice thing in our apartment is the carpet, and it’s brand new. Our stove SPARKED for two months until someone came to fix it. Our tub is stained and no amount of chemicals or scrubbing will remove them. We had cockroaches when we moved in, and after tirelessly keeping the apartment clean for about 5 months they are gone. The hot tub has been broken since we moved in and the pool chemical levels are never correct. I give safety a –2 out of 10. My car was broken into and there are places where the perimeter fence is cut away. Several times I have come home at night to a man diving in the dumpster right outside my building. What does the office staff do when you tell them about this? See first paragraph. The other residents get a 6 out of 10, we’ve never had an issue with noise, smells, or barking dogs. If you live on the second floor, you CANNOT have any plants as the balconies are wood planks and water drips through onto your poor neighbors porch.
On top of everything, I am tired of the deceitfulness of the staff. The pestered us to set up a recurring payment online with a new system. So I went in to try it out, apparently typed in my routing number wrong, and seven days after the website tells me the payment WENT THROUGH I get an email from a staff member that we are being evicted for non-​payment and being charged a «insufficient funds fee». Of course the pissed-​off brigade charged right into their office and they told me they send the eviction notice to every resident who hasn’t paid by the 4^th. I get it. They have bills to pay. But it should not take SEVEN days to alert me that the payment had not gone through. I should have know the same day or the next day so I could correct it and avoid the fees. Before, when we paid with checks, they would wait until the 5^th to cash them. Seeing as how all my other bills are due around the beginning of the month, I expect the checks to be taken out in a reasonable amount of time so the money is still there. (I work in a service organization on a stipend, I have to be very particular what comes out of my account and when.) In April, and I have the statement to prove it, they didn’t cash the rent check until the 11^th. I got so suspicious of their crookery (there wasn’t a word to describe it so I made one up) that I actually believe they delay cashing the checks on purpose so people are less likely to have the full amount so they can charge outlandish late fees that go directly into Monica’s pocket.
In this situation, you get exactly what you pay for if you’re buying a giant bag of flaming shit. There are apartments in Austin that are the same price with less crap, or cheaper with the same amount of crap. DO NOT LIVE HERE. SAVE YOURSELVES THE PAIN.