Legacy At Western Oaks

I really like the location of the community, my floor plan is good, and my neighbors are nice. That is it!!!
The manager Matt and is condescending when he speaks to you and his assistant manager is a monkey see monkey do because she does a great job of emulating him to a tee! These two need to go back to the basics and take leadership and customer service training! I’ve even heard the manager talk to residents on the phone and he is rude and needs to consider closing his door! I don’t think he will because it’s easy to see that he enjoys playing the power figure! What they need to remember and never forget is that we the residents pay their salary every time we pay our rent!
I recently moved in in early August, had issues in my apt, submitted two request for service and have yet to see anyone come take care of them. They came in, left a notice that they came in but never took care of what I consider pretty important requests. They did leave me a gift, a nasty dirty rag on my countertop. I reported that as well over the weekend and crickets.
I wish I hadn’t needed to find an apartment and move in so quickly due to a job transfer. I would have done a little more research and read reviews similar to mine.

First off this is not a terrible place but the staff and management is terrible. I’m renting and have a short term lease. I know I signed a 7 month lease but I just bought a house. The company will not negotiate at all when I asked them if I could move out early. I would avoid this place. Do not rent from here! Wish I could give 0 stars

I do not think I would recommend this apartment complex. Maintenance is slow to respond, the dumpster/​recycling center always seems to be overflowing, and parking can be scarce.

I rented a short term rental here for 4 months while I looked for a home. Short term rentals do cost about 20% more in rent than a 12 month lease. But getting a house short term is impossible. The grounds are beautiful. The apartment is well kept. Nice pool. The management was responsive to maintenance request. I read some of the reviews and I am surprised to see it because that was not my experience at all. There was a tornado and storm that came through Austin recently — maybe it overwhelmed management with so many request at one time. Tthey have been «johnny on the spot «with any request that we have had. The staff is super nice.
And I also enjoyed the quality of residents in the building. People are nice and friendly. And so close to HEB at Escarpement in Circle C and a lot of nice restaurants.

We lived here for about a year and overall it was a pleasant experience, until we experience a major maintenance issue. During one of the heavy Austin rains, our 3^rd floor apartment sustained substantial water damage TWICE! When we went to tell management the first time, we were told «Don’t worry. It will be fixed. There are other apartments that also have issue.» There was simply no empathy.
Then when it happened this second time, we had to call afterhours maintenance to come over and help stop the flooding. The afterhours guy was really nice and he wanted to help but there was nothing that could be done until it stopped raining. That next morning we went to the office to submit a request and let them know how bad the damage was. Matt, the property manager, had no sense of urgency and again, no empathy for the situation. All he said was, well, your apartment is still livable, right? That is not the point. My mind went straight to MOLD, especially in hot South Texas.
Here it is a week later, and the interior of our apartment is still in shambles and I’ve yet to hear from management about when they plan to fix the apartment. To fix it properly and make sure that no mold grows, they will need to cut open the wall and let it dry our as well as treat the inside for mold growth. I doubt this will happen. Our lease is up next month and we’re getting out as soon as we can. I feel bad for the next resident that moves into this apartment. I hope they don’t have mold. It’s a shame because we really love this apartment but after how this ordeal was handled I’ve lost faith in the management here.

I’m 3 months into my 3^rd lease, and wow, what an amazing place. In the 2+ years, I’ve only called maintenance once, and that was to simply replace some plastic on cabinets that kept them from shutting. Within an hour, the problem, I use that term loosely, was fixed.
So many complexes have gyms with outdated, or machines that don’t work. Not here. I would never dream of getting into a contract with a gym when I have everything I need right here.
Did I mention there are 2 pools. The pool area has several gas grills and a refrigerator if you forgot your cooler. If the main pool is packed in the summer with children, I simply go to the smaller quieter pool for my R&R. Adjacent to that second pool is a clubhouse available for renting out for parties, but it is always open for a game of pool or foose-​ball.
Wine nights, Saturday breakfasts, and free massages are just a few of the resident appreciation offers.
The staff: fantastic. They are kind and courteous, and are always professional.
So if you want to live 10 minutes from downtown, without paying condo prices, do yourself a favor and check out Legacy at Western Oaks.

I’ve lived at Legacy for 2 years, going on 3 and have absolutely loved it. Everyone I’ve encountered at the office has been very friendly and helpful. Maintenance requests are easy to submit and are taken care of promptly, often the same day. I have been lucky and have found these apartments to be quiet, despite the proximity to Mopac.

Place isn’t given enough credit. I’ll keep it concise. Maintenance here is impeccable. All my matters were taken care of in a timely fashion and never had any problems otherwise. The staff is friendly and attentive when you come in with any questions or pick up packages.
As for the apartment itself, it’s very spacious in the way it is laid out. Unfortunately, you can hear your neighbors pretty easily walking above you so if that bugs you, it will bug you. Parking is really bad at night when the facility is fully occupied and also there’s no covered parking spaces for tenants which is unfortunate.
The apartment is located just off of Mopac so you have some freeway noise but at night, you can’t hear it when you’re sleeping so it isn’t an issue at all. I’m glad I live here and the facilities are great and spacious. The yards are big for dog owners. 2 pools. An actually functional work out room with decent machines/​weights. Plenty of floorplans so there’s variety for sure.

Lived here for the past year. Wouldn’t recommend this apartment to my worst enemy.
First, management staff is unprofessional. As mentioned in an earlier review, the complex enforces a 60 day move-​out notice, even if you are merely not renewing your lease. Most Austin complexes use the standard 30 day notice. When I was contacted by the management office well before the 60 days, I informed the gentleman that I would be not renewing my lease and would be vacating at the end of my lease. I asked if any other notice was required. He said no. Later (within the 60 days, of course) I was informed that a written notice was required so I would owe another 30 days of rent. I’m going to assume incompetence rather than dishonesty.
Second, parking was a nightmare. Many times I had to park outside the secure area because there weren’t any available parking spots within the secure area.
Third, ceilings were paper thin. I could easily hear the people above me.
Fourth, pest control was non-​existent. I kept a pretty clean apartment but dealt with some of the largest roaches I’ve seen in my life, and I grew up in Houston. Only until I put down my own roach traps did the problem go away. Annoying I had to pay for the privilege of getting completely ineffective pest control.

I rented a third floor apartment for one year and moved out just a few weeks ago, so I’ve had a little time to reflect.
Pros:
— Maintenance guys are AWESOME. Every single request I submitted was completed the next business day without fail. The guys are very professional and nice, too. (:
— Apartment layouts are fantastic. I got the smallest, cheapest apartment available, which was $ 800 for 800 square feet, including a «den» area that served as an office for me. I hate being outside, so having more inside space rather than a balcony was terrific.
— Lots of built-​in storage, including a desk area, lots of cabinet space in the bathroom, wine racks and shelving near the dining room.
— My apartment MUST have had new carpeting. It was super thick and cushy. My baby niece was absolutely fascinated by it.
— HUGE windows! I had three giant windows plus a smaller window in the den. I love natural light!
— I got my entire deposit back! I kept up my apartment very well, but I wasn’t able to clean the kitchen as well as I wanted to before I moved out. Regardless, yay!
— Delivery options are pretty good – there are several Chinese and pizza places in the vicinity.
— Valet trash pick-​up twice a week and recycling! No glass, though.
— Free breakfast on Saturdays! Usually doughnuts and bagels, but sometimes breakfast tacos! Nicole also hosts «wine downs» every other month or so.
— The office personnel are generally great. Wesley and Matt are AWESOME and will go out of their way to assist you.
— The gym is well-​equipped and never very busy. There are three pools!
— Dog park!
Cons:
— My neighbors sucked. The amateur opera singer downstairs and sorority girls next door were fine, but the neighbor on the other side of my bedroom wall was a NIGHTMARE. He and his girlfriend (wife?) were constantly fighting or making up at all hours of the day and night. I knew more about their problems than I care. I tried complaining to the leasing office personnel, but they only offered to send a noise letter and suggested I call the on-​site security that I NEVER saw the entire time I lived there. Ridiculous.
— Parking can suck. There is no assigned parking, so if you get home late, you may be stuck parking far away. There are very few garages available and they charge about $ 90/​month.
— No laundry facilities, so you have to bring your own machines or rent them.
— Security sucks. The front gate is open all day on weekdays. Even on weekends, the gate I liked to use was often open for days on end. What’s the point of having gates if they aren’t used?
— Leasing office hours are very limited. They are open 8 – 6 M-​F and some hours on Saturday. They used to be open on Sunday, then changed their hours without bothering to tell the tenants, so I learned the hard way.):
— The recycling bins fill up FAST and there are very few for the hundreds of apartments in the community.
— The windows (and walls) SUCK. I had a unit that faced the parking lot, so anytime anyone was outside doing anything (talking, playing basketball, fighting, playing music, ANYTHING) I could hear it very clearly.
— The community requires a 60-​day move-​out notice, which I think is totally unreasonable. I would have gone month-​to-​month and stayed longer if they had a 30-​day notice policy.
— I mentioned I lived on the third floor, right? No elevators.):
Overall, living at Legacy was good. The apartments are nice and spacious, close to Mopac, convenient to HEB and other grocery stores and restaurants and it’s generally peaceful and quiet. There was that one time that my downstairs neighbor came home totally wasted and spent a good hour or so screaming and kicking the door to his apartment because his wife/​girlfriend wouldn’t let him in so he smashed up her Escalade, but you know, stuff happens.

This place is great! Matt and Nicole are super helpful. They accommodate pretty much any reasonable request you submit to them. I love this place and would love to stay but I am moving to San Antonio in a few weeks.
The area is awesome… right near the new Alamo Drafthouse! There is a multitude of different places to grab a bite to eat around this area. A great neighborhood, where I don’t think I ever heard of an issue with a break in. The gates are always closed at night, warding off any real would-​be thieves and vandals.
The grounds are always in great condition as well as the gym, restrooms, and business center.
And the apartment… great price! When I moved in the carpet was brand new and there were no issues with the place whatsoever.
All in all… if I ever get back to Austin, this is the place I will live!

I lived here for three and a half years and absolutely loved it! The management was always nice and very helpful, along with the maintenance people. If I ever needed something fixed, maintenance was there within 2 – 3 days of me filing the report. The office and grounds are gorgeous and very well kept. My apartment was also in great shape when I moved in. The location is perfect, with many eating, shopping, and grocery places all within 5 – 7 minutes. The worst complaint I have is that there was not a gas station conveniently located. I would highly recommend these apartments to anyone!

The management here is terrible. Wait, all apts have terrible management. Once I went down to pick up a package after work. Their sign says open till 7 or 8 (whatever it was) and I was there 15 mins till closing. They decided to close early and locked the doors. One of the managers could be seen through the blinds looking at me. He could have cared less and refused to open the doors.
The apartment labels itself as «Resort Style Living.» Their interpretation of resort must be something akin to Motel 6.

The Good:
: well-​kept property, was always clean
: lots of parking
: garbage pickup at the base of the stairs. this could actually be a good thing or a bad thing, depending on whether or not animals got into the trash. :|
: berber style carpeting
: spacious layouts that are well thought-​out. i had a 2 bedroom 2 bath unit that let in a lot of natural light
: nice appliances provided
: nice stone tile flooring
: nice apartment complex management
: free continental breakfast every day for tenants. this was nice to swing by and grab a few cereal bars on the way out
The Bad:
: it’s far far out in the burbs. we are talking south… mopac at davis ln. there is nothing down there but circle C. sunset valley is the closest ting to entertaining you will have while living down here. blech. you can’t walk to anything and anything you can drive to is a freaking chain business. barfola.
The Ugly:
: the place is NOT built well in terms of soundproofing. i lived on the second floor and i had the sheer joys of hearing my upstairs neighbor playing his freaking music on LOUDLY at 2am all the time. i also experienced the sheer joys of having the downstairs neighbors complain about me, telling management i was stomping around to where the wife cried. yes. she actually cried all the time b/​c it was loud. to counter my stomping, she would blast their home theater system so powerfully that i felt i was living above Best Buy. the bass would vibrate crap in my house. the minute my lease was up, i was out of there.
Would I go back? Never again. I’ve had enough traumatizing apartment living experiences to last me a lifetime. As pretty as the apartment complex is, it’s all superficial and isn’t enough to make you stay and deal with the horrible horrible noise and paper-​thin walls and floors.
This place is OUT.

Lived there for 5 years. A good complex and the staff is very professional. Good quality apartment interiors.