Kyle Chapman Motors

I was very pleased and satisfied with my purchase and they greeted me with much family love

I don’t know where to start, Kyle Chapman on Airport is the worse! From the customer service to the salesman. It never fails every time I have an issue regarding them they never want to be responsible some how it always gets flip on you and make it seem like is your fault, when I do call I get placed on the longest hold (30mins) and when they do come back they on the phone they completely forget what they were suppose to do! They never return the calls like they say they are. The girls seem like the are so miserable working there on how they treat their costumers. They are so shady I so regret having any type of business with them! and when I said I was going to report them I was told My car was going to get taking up because they are doing me a favor, so apparently to top it off I was recently told that I have a cross collateral contract with my mother and If I choose to take the car back my mothers car gets take up!!! WTF ! This was never explained to me, if it was then I would’ve of sign crap! !? I was furious and more upset at my self because I relay on that car, I felt trap!!!. I absolute hate them.

I went to the Airport location. They did a great job getting me exactly what I needed. They even went to another location to pick up a car that they thought would interest me. Efram is awesome, and the manager there is just a machine (in an awesome way)!
Thanks guys.

we purchased a 2009 Linocoln MKX in February, the sales guy and manager who sold it to us were really cool, although we ended up having to put down a large down payment. Shortly after the MKX started jerking really bad like the transmission was slipping. when we called they did offer to take a look at it for us. This whole time we were dealing with the sales guy and manager who sold the car to us. Sadly both the sales guy and manager are no longer employed
April I had an unexpected kidney transplant. I was out of work 3 months. With only my husband working we fell behind on our bills. I tried explaining our situation with Kyle Chapman and spoke to Margie who rudely spoke to me like I was a kid. I explained what was going on and she bluntly said, well you still need to have a payment by the end of the week or we’ll repo your car. I told her I could give ½ and the remaining balance the following Friday. she said no. I was upset and told my husband. He then called and spoke to the guy who sold us the car. they put him on speaker with Margie and he explained our situation and she lied and told my husband I didn’t tell him all that. He ended up making the same payment arrangement I was trying to make. The following months we were honestly struggling. We have also purchased 2 vehicles and paid them off with GREG CHAPMAN, take note a different brother. They worked with us and helped get us back on track until we paid them off. Greg Chapman’s staff was so great with us, Cindy, Robert and Angel. Love those guys. So not the same situation with Kyle Chapman. We had one payment past due 6 days. We went in to take them $ 400 and were short $ 150, we spoke to Adam on Lamar, he was not willing to work with us. he told us if we didn’t have the remaining balance in by 5 o’clock he would have our car repossessed, and if we did not agree we had to leave our vehicle there, we told him we just needed a couple of more days, he said no. When I told him how great Greg Chapman was he laughed and said he was glad he didn’t work for Greg cause they did business differently. Obviously. some people need a break. Unexpected situations can happen to anyone, that doesn’t make them bad people. After that I did not want to do business with them anymore. We went over the Capital Chevrolet and traded the Lincoln in, got a practically brand new truck, with nothing down. Kyle Chapman still calls us for their $ 150,after Capital Chevrolet bought the Lincoln and paid them. I would definitely recommend Greg Chapman but not the money hungry heartless Kyle Chapman. they were willing to lose a customer over $ 150. What happened to good old fashion customer service and business? Oh I forgot… Kyle doesn’t do business that way.

I had a car initially from BC auto which transferred the accounts to Kyle Chapman without my knowledge.
I went on a two-​week business trip overseas and fell behind on my payment. I came back and was ready to pay and they would not let me. They repossessed my truck in the hospital parking lot as I was picking up my daughter from the hospital.
I was prepared to pay that week but they would not let me and decided to keep it after I had started with nearly a $ 4k deposit. Heartless, shady people.
Do not give them your money! Stay away!

This is the first place I went looking for a used car. When I walked in I wasn’t sure how it would go since everyone in the place ignored me.
However, once I got someone to help me it was fine. They gave us tiny water bottles to drink when we went out on the lot. Everything had just been moved around so the guy didn’t know where things were which was a little annoying.
But overall, he just showed me the cars I wanted to see and didn’t try to make me spend more. He said several times if there was something I wanted to see from their San Marcos (?) location to give him a call and they’d bring it up here. But in the end they didn’t have any cars I wanted.

I purchased a used car from these guys several months ago. I dealt with Zach and Jose. They both were the opposite in what you expect in used car salesman. there was nothing pushy or sleazy about either of them, They were friendly and professional. I didn’t do financing so I can’t comment on that. I wouldn’t think twice about using them again.

I recently purchased a 2008 Jeep Compass from this dealership. I was referred by a co-​worker. She and I went in at around 10:00 that morning. Within about 3 hours the deal was done and I was driving off the lot. The Sales team was excellent. They were very attentive and extremely helpful. They truly helped a damsel in distress. Go and visit them, and leave your worries about being hounded behind!