Kristen Jacobs- Regent Property Group

My husband and I had the incredibly good fortune of meeting Kristen Jacobs while we were checking out houses in Austin. I am confident that it’s because of Kristen’s experience, wonderful personality, superb negotiation skills, expertise and the excellent rapport she has with other agents (and people in general) that our offer was accepted the same day we made it on a multiple offer situation.
We actually had set up an appointment with another realtor in the area who came highly recommended, and in order to use our time before the scheduled meeting, we walked into an open house Kristen happened to be showing. On previous trips to Austin, before we knew we were moving there for sure, we had spent two full days with two different realtors while we were looking in a different area of Austin. We followed up with our meeting with the other realtor we planned on working with, and right away I felt so lucky that we met Kristen! In my opinion, every other agent paled in comparison, and we would have been none the wiser had we not met her!
We instantly clicked with Kristen! Not only is she extremely knowledgable about every aspect of each area we were interested in, but she gave us so much useful information about everything we could want to know about each house and each area, and each school district, always in the most wonderful, personable, honest, clear way; info far more useful, relevant and well-​informed than we had received on previous trips. She is brilliant with people; all kinds of people from all walks of life. She is extremely patient, intelligent, honest, kind, and beyond helpful. Minutes after meeting her, she already had an excellent sense of what we were looking for and sent us a list of houses that met our needs. Every question, big and small, she answered thoroughly, and right away too. The enormous amount of time she dedicated to us and all the extra effort she gives, WAY above and beyond the call of duty makes you feel like you are her only clients in the world, and everything feels easy and possible! I never once felt like she was pushing the sale of a house on us and it was obvious she cares enormously about finding the right home for you, no matter how long that takes. We are first time home buyers, and she made the process easy, clear and understandable, guiding us through the process and making it so smooth and manageable, always giving the sagest advice in the most gentle and warm way. I never felt rushed, pressured, or that she wanted us to buy the house at the highest end of our budget. She truly wants you to have the house you love, the one that you are meant to be in, and makes the entire process fun and remarkably enjoyable. My kids loved her too!
We returned to California, and Kristen handled it all from Austin for us. She met with the inspector, she met with my husband when he flew down there again and walked through the entire contract with him, going over all the details, she did a walk-​through of the house again for us, measuring rooms and spaces, taking extra photos for us, she showed it to my parents when they went down for a weekend. Kristen truly is a gem — as a human being and as a realtor — and I am very grateful to have purchased our very first home with her help, and even more grateful to have her as a new friend in my new town! We plan on buying an apartment too, and will without a single doubt have Kristen as our realtor again, and of course recommend her to anyone looking for an outstanding experience finding the perfect home!

Kristen was a godsend for us when we came up with the decision to move from NY to Austin, TX. Initially we were referred to a different real estate agent local to the area in which we were interested to buy a house. At that time, while searching for information on everything Austin-​related, I incidentally came upon Regent Property Group’s website
and found it to be an excellent source of helpful information on Austin neighborhoods and much more. As it is usually the case, I was prompted to register on the website to get a full access to those articles. And oh boy am I glad I did! The very next day I received a voice message on my phone that was from Kristen. She stated that she got my information from their website, then she left her contact information and offered that I get in touch if I need any kind of real estate services in Austin area. I did not call her back, planning to go with my first choice agent. But when a couple of days later I received a follow-​up call from Kristen, I reconsidered my agent choice because by that time lack of sufficient communication on the first agent’s part, and failure to listen to our requests and change the search criteria accordingly did not make me happy or eager to work with that agent. In our phone conversation Kristen sounded very friendly, knowledgeable and down to earth. She had honestly admitted to me that she does not have as much expertise with the area we were looking into as she has with the city of Austin itself, but that she will will to do her best, research and find out whatever information we will be interested in having. I told Kristen that I will be coming to Austin in a couple of days for one week only, and that I hope against all hopes that I will be able to find a house for ourselves in that short period of time. Kristen assured me that she is positive this is possible to achieve with enough communication between us prior and during my visit, and with enough effort put into the search by her and myself combined. Within half hour after we hang up I started receiving automatic real estate listing updates set up by Kristen according to all my requirements (area, square footage, school district and more). In addition, she sent me another email that contained her thoughts on the best options for our business that I had mentioned to her we are planning to open once we move. Before and during my visit to Austin Kristen was extremely attentive to my needs, had our best interest in mind the whole time, and was right on top of every single question /​issue /​follow-​up we had to have that concerned the properties she was about to show me. Guess what? By the end of the VERY FIRST DAY of our search, after Kristen showed me approximately 10 different houses within 4 or 5 hours window, we had a winner. I really liked one of the houses that, by the time we came to see, had multiple offers on. Kristen kept communicating with the listing agent back and forth to make sure we will have enough time to prepare and submit our offer before everything will be presented to the owners. She advised and instructed me on the best offer tactics that are Austin market-​specific, and with Kristen’s help the offer was written up and submitted in under an hour… At 10 pm that night I received a phone call from her with congratulations on my purchasing that house!!! With 5 offers on the house, ours came up a winner. What can I say? Every time I met up with Kristen to discuss additional details of the deal, sign the documents and such, her attentiveness to details, her professionalism and willingness to help well beyond the required (such as providing me with the full list of utilities companies and their phone numbers, helping me find inspector to do an inspection of the house in 2 days (absolutely impossible thing in the booming Austin real estate market), picking up some tourist guides and local attraction booklets for me so I could make the most out of my first visit to Austin. To conclude everything said above, KRISTEN IS AMAZING IN EVERY WAY. If you are looking to relocate to Austin area, do yourself a favor and get in touch with Kristen for all your real estate needs. It could only be the best decision you will make, just as good as making an offer on your dream house or finding an apartment you fall in love with at the first sight.