John Shine, DPM

My daughter had surgery on 4 of her toes with Dr. John and she had a great experience from start to finish. He was very thorough and patient at every appointment. He explained the pros and cons of the surgery in detail and did not pressure us one way or the other. We felt very comfortable with him and felt confident in his abilities. He is very professional and has a wonderful bed-​side manner. Our daughter had a great result and we are so thankful that we found Dr. John.

10-​year-​old son received under Dr. John’s care. We both agreed my son did not receive the quality care he should have and Dr. John apologized. Apologies aside, this is business and not personal. I use reviews to make many of my decisions regarding service providers. I truly believe people will benefit by being informed of this experience; I would have wanted to know. Below I contrast attributes of our current podiatrist at Capital Foot & Ankle (CFA) with our past experience at Austin Foot & Ankle (AFA): 1) CFA — Clear communication, measured and specific strategies from doctor to quickly get him back to health VS. AFA — 4+ months of ineffective laser treatments followed by painful, ineffective bleomycin shots; 2) CFA — Focused, hands-​on and engaged doctor VS. AFA — How many more laser treatments if I hadn’t said «enough is enough, it’s not working»? How was progress ever measured/​evaluated/​re-​evaluated? Rarely did doctor treat my son (or daughter), an assistant did (but Byron is great w/​kids!). Mostly Dr. John popped in last few minutes of appointments for a status check after assistants evaluated and treated; 3) CFA — Demonstrated respect so that son felt safe, cared for, and cared about VS. AFA — Son felt scared, ignored and that Dr. John didn’t care he was hurting him w/​shots (very upsetting as a parent to watch the way this went down); 4) CFA –Planned pain mgmt for my son following treatment as well as at-​home instructions for care VS. AFA — Received no pain mgmt, no at-​home care directions and no followup from Dr. John. (Bleomycin is a cancer drug that causes intense pain in adults for weeks; it was shot into my son’s toes and bottom of foot in addition to intense numbing shots.) My son developed a staph infection in his foot within days. His foot was in such bad shape from extensive numbing shots that swelled his foot, bleomycin shots that caused blisters even in areas not related to warts, and an awful staph infection. We switched to CFA a few weeks ago after 4+ mos, $ 2052 of wart «destruction» and a lot of pain at AFA. We were simply no closer to a healthy foot than when we started. We’ve only had two visits at CFA — as the foot needed time to recover from the last visit at Dr. John’s — but as I pointed out above, the difference is substantial. Our new podiatrist even went so far as to show us how she checked her prescribed antibiotic against his type of infection to make sure effective. She took pictures of his foot and measured his warts. She engaged with our son in a kind, caring way and checked in w/​him throughout a painful process. She gave him pain meds if he needed it and gave us clear instructions on how to care for his foot. I have every faith she’ll get this all wrapped up in 1 – 2 more visits. FINALLY! (Since APRIL!!)
A lot of confusion regarding billing… asked for summary of accounts after receiving conflicting /​inaccurate data from an in-​office printout and communication from billing staff. After 5 weeks of multiple requests, we were given a convoluted, inaccurate summary of accounts that took hours to sort and cross-​check with insurance/​bank records. I advise you to carefully review charges each visit. We were billed differently for same services and overcharged/​double billed! Three of our payments weren’t applied. There’s shifting of money, diff charges for same services, and it’s hard to track after-​the-​fact. They fixed the problem but it took 8 weeks and lots of our time. They said it was their new billing system. And, in doing this little project, we realized we were billed ~$ 4100 (~$ 1500 of it out-​of-​pocket) over the course of a year for inserts, wart treatments and some blisters/​calluses shaved, almost entirely working with an assistant, not the doctor. I’m not sure this is reasonable for what we received.

Dr. Shine John is an excellent Podiatrist and I would highly recommend him. I had a total of 4 metatarsal fractures on my third and fourth bones. I originally went to a medical clinic, thinking I had a sprain or possible break. Upon Xray, the clinic realized I had multiple fractures. They referred me to Dr. John and he was able to work me into his schedule and see me immediately, due to my tight time line. I was flying out the next day on an important business trip. Dr. John and his wonderful nurse, Lorraine, made sure I had all the approrpiate x-​rays, CT scans, lab work, the hospital appointment for future surgery, prescriptions, foot padding, boot, crutches, etc. all within hours. They accomodated my travel schedule and advised me how to fly with a broken foot-​never judged-​just gave me very sound medical advise and sincere caution. Upon my return, I was operated on within the week and became the proud new owner of 3 titanium plates and 9 pins. Dr. John took meticulous care during surgery and what was to be a 2 hour surgery, resulted in over 4 hours of surgery. He has incredible attention to detail while having a great personality and outstanding patient care. His entire staff is efficient and friendly. I have never had to wait for an appointment. While it appears his collegue, Dr. Hurst has received some negative reviews on Unilocal for wait time, I have always had a very positive experience and all of my appointments have been on time with Dr. John. I am now in my 5^th week of recovery and should be walking within 3 weeks and I am healing right on track. I might add I took another flight after the surgery, all the way to Australia, and once again, Dr. John and his staff were incredibly accomodating, making sure I had extra wrapping around the foot, plenty of anti-​inflammatories, ice packs, and antibiotics on hand just in case. Very accomodating! Overall, I have had minimal pain and good recovery time. I implicity trust Dr. John. If you have to experience the pain of the broken foot… I couldn’t recommend a better Doctor, then Dr. Shine John, to get you back on your feet in no time.