JL Phelps & Associates Plumbing and Mechanical LLC.

Home warranty Landmark sent him out — paid the $ 60 for him to come. Then informed another $ 250 was required for him to crawl under my house in the crawl space — «an access fee», standard in town per Josh. After spending 30 minutes under the house to get to the laundry leak and confirm it was a leak, he informed me I would have to cut a hole in the floor to do the job.
3 months later — i finally am able to get around to cutting a hole. He says Landmark is holding out on payments for other jobs and he is not really working with them and that he would need a reassurance that he would get paid for his work.
I call Landmark – they have dropped him as a referral source and now I get to start over with a new plumber, down $ 310 for 30 minutes of confirming I have a leak.

Here is the skinny: This guy is a snake with a snake.
Josh came out because my home warranty sent him out. He misunderstood what was covered by the warranty and so he had to come back once I cleared up that his work was partially covered and I would cover the rest.
When he finally comprehended that he would be paid half by me and half by my home warranty, he came out again. He removed the toilet, snaked the line, announced that our toilet was not vented, and smashed it all back together. Incidentally, the toilet is vented and has been for the last 26 years. He said that it would never work correctly because it isn’t vented. The toilet worked twice after he left. When I paid a real professional to come back out, we saw that there was a gallon of wax down there and that he had totally smashed up the horn so that flow was very restricted. Like two flush restricted. I followed up with the home warranty company so they would know not to use him. Subsequently, I followed up with him.
He likes to tell people he has been a master plumber for some impressive number of years and between promotion and defense of himself, I was not able to get a word in. I asked him not to speak over me and then he hung up on me.
Real professional.
The warranty company is so ashamed of him they are compensating me for his work.

Unreliable. I called them a week in advance to schedule a plumbing job, and Josh and his assistant were very friendly and seemed eager to do the work. I even followed up a few days later to confirm the job day/​time. Everything seemed great, and I made all of the proper arrangements for Josh to come and do the work. He never showed up, and suddenly stopped answering my texts and calls. Earlier, I would get responses back immediately from him.
I am now contemplating a career change. I want to charge $ 100/​hour and not show up for scheduled jobs without any repercussions!

Based on the great reviews and proximity to my house, I scheduled an installation of a couple faucets for two days after new counters were to be installed. When the counter guy discovered faulty (and now leaking water valves), I called Phelps and asked to move the appointment up to as soon as possible. He fit me in the same day I called him, and fixed everything up for me. It’s a total bonus that his prices were a hair cheaper than other plumbers in the area. I’ll definitely use him again if I need a plumber.