I didn’t encounter any of the attitude the previous reviewers did… however I made sure to go in to this location with no expectations other than taking advantage of the current sale. My husband and I bought me a heart charm bracelet for our anniversary, and new initial charms for my married name. I had a good time and felt we were treated well. The store worked with us on pick up time when we needed to make a change. I left a star to grow on as I feel there are some minor improvements that can be made. I feel like it’s up and up though, they’ve been working on Coustomer Service! Feel free to swing by and see yourself ^-^