J & J Towing

Very nice on the phone. Called them once a few months back because someone had parked in not one, but both of my spots at my apartment complex. If you aren’t sure you can park there… don’t. It’s really inconsiderate and rude to park in private spots or drives– people pay money for those. Of course this business will have low ratings– you got towed for parking somewhere you shouldn’t!

Predatory towing company that targets rental cars and out of state licenses. As you can see from these numerous stories, this is a bad outfit. They took our rental car from a visitor parking spot at my son’s apartment complex. There was a very small sign near the entrance and nowhere else, with very small print indicating a visitor pass was also required. This is something you can only get when the office at the complex is open and they were not open. No other signs anywhere indicating this. When I went to get our rental car back, they indicated their drivers patrol the areas for violators and decided to tow just my vehicle when, after we went back a took another look, there were three other cars in the same lot in the same spaces without visitor passes. Belligerent attendant at this seedy disgusting tow yard in a sketchy part of town, necessitated me calling the police for assistance. Thank you, Austin, for the welcome to your town. Y’all need to run these bastards out on a rail. Even the police told us they get more calls about these SOBs than any other tow company.

They are the devil of towing companies. They hide and wait in apartment complexes waiting for your friend to park for 1 minute so they can tow it.

They towed my car from a visitor spot at Village on Riverside after I was parked the for 3 hours late at night. I called 311 and they were no help. Disgusted I had to shell out $ 200.

Human trash fires. Stopped one of them from getting to my car and the meth head inside decided it warranted telling me to get in my car and stop being a bitch for blocking him. Damn must be desperate for that meth money.

Shitty company with shitty workers. Go get a real career. I see yall hauling ass through neighborhoods just looking for someone to tow, no soul mo fos.

Unbelievable! Beware of this company. Unethical, unprofessional, unbelievable!
Towed our car from our apartment saying it had no parking sticker with the sticker in plain sight. Told us to come and get it and there’d be no charge!!!
Sent us through a sea of cars to find it ourselves and when we finally found it, discovered things were missing from the car! Police report was filed and the manager said sorry!!! OMG WORST PEOPLE WE’VE EVER DELT WITH!

Great towing place! Loved the horrible accessibility with its high shelves making it difficult for people shorter than 5 – 5 (especially those who may be deaf and/​or rely on wheelchairs) and the fact they towed my buddy’s car within hours of us parking in an unfamiliar area! Seems like they have some skeevy service although we did see an adorable black cat in the lot! Glad we got no warning beforehand and had to shell out $ 193 in fees at 4 AM since this place is open ²⁴⁄₇! ⁸⁄₁₀ would bang again lulz jk this place is an unethical pit of despair that would get Voldemort wet, I’d say do not recommend but if you have to deal with this place it’s kind of the only choice you have so good luck and don’t forget to kill the horcuxes!

This is the MOST unprofessional towing business I have EVER dealt with. Not even worth explaining any further other than to say you will be making a HUGE mistake if you choose their business for your towing needs. Now if you are towed involuntarily by them, good luck with that. You can start an internet search on them for further information on their unethical AND beyond unprofessional business practices, or just read the prior reviews currently on Unilocal.Too bad Unilocal does not allow negative stars…

J&J is so much better than my experiences with Elite Towing. They are just doing their job as anyone else would. They have removed vehicles that were not permitted from multiple properties I’ve managed. The four star is due to an experience I’ve had with a resident where they did in fact have a parking pass, lived on the property for years, and still got towed. Luckily I was able to call and they released it without any hassles at all.

Reckless tow drivers! I live in a complex where this establishment was hired to move cars out a certain area for road work. My mother had come to pick me and my daughter up and was parked on the side of the road and turned on her hazards so I could load up my daughters car seat. She was parked MAYBE a minute and a half and instead of waiting for us to finish and go around him he decided to drive backwards (with his hitchup mind you!) at 50 mph. He was about an inch away from hitting my mom’s car. When I yelled out at him he decided it was best to tell us that we needed to watch what we were doing. If you see any of these trucks I’d be extremely cautious since they think they are driving Gods.

They just straight up stole my motorcycle. I am out of town and they towed my motorcycle from a space I had permission to be in. They want more than the bike is worth to release it. I do not understand how it is possible to legally engage in extortion, but these people are a special kind of immoral. I understand that you have to make a paycheck, but to stoop so low as to pull an underhanded move like that shows your clients that you operate on a level below common humanity. This is not the first trouble I’ve had with you and its not the first with other companies either, but three times I’ve been towed from legal spots and been denied the photos that prove otherwise. You’re no better than common criminals, yet for some reason you act like you own my property fair and square. IF you manage to find some humanity (or at least half a brain) give me a call and we can work this out.

Okay. They clearly need this 5 star review. I’d like to compliment how kind Joe, a tow-​truck driver, was to me and my friend this evening. My friend is disabled and Joe was so patient with him and so respectful to me. I was amazed. I really hope his manager sees this post. Joe just changed my mind on tow truck drivers; I really wish the best for Joe and his family. Thanks again! Your kindness meant the world to my friend this evening.

These guys will get their payback. I assure you that. They look for open doors at my complex and steal the parking decal off of the window and then tow the car. Karma is a bitch.

Towed from visitor spot at an apt. I was a guest at. No towing signs or reserved markings on the spot. Fees for things such as «opening gate» and «taking car off truck» quickly add up. They also towed my car with the parking break on, thanks. Cant believe this place continues to operate with impunity. Besides holding your car for ransom and charging you astronomical daily fees, they will auction off your car when you are unable to pay their extortion, uh I mean ‘operating’ fees. One star because at least the guy working the desk didn’t give me an aneurysm.

So, I feel like 1 thing will make this company better; Customer Service Training. I called yesterday about someone parked in my covered spot (which is not free), and the dispatcher said I would get a call from his driver before he heads out.
I got the call — at 1:53am. I called them at 10:22pm.
So, I called them again, and when the guy answered, I started to speak and he cut me off with «wait just a second» and put me on hold — for 5 minutes.
I tell him the situation, and he’s like «yea, we went out there and called you, we’re you not awake?»
No, I was asleep, because I work retail, and had to open the next day.
So, I thank him after he says someone will be out again, and he doesn’t say a word, he just hangs up.
How does this place even have any clients?

So I got towed at some apartments and I had to get my car the next morning. I did the whole paper work and got my car back. Only thing is is that after I got my car back, I heard a lot of rattling coming from my stereo (which is an aftermarket stereo) while I was driving back home, and noticed it was tilted upwards as if someone tried to pull the whole stereo out. I got home and noticed that one of the screws were broken from the bracket, prior to getting towed, there was no rattling coming from the stereo and no broken screws or bracket. If anyone gets towed by this company make sure that everything is in place and nothing is altered or tampered with because there is no chance that my stereo’s screws could have easily fallen off on their own while getting towed.

If I could leave a review for less than 1 star, I would. My apartment complex is contracted with them, but the guy who answers the phone is the rudest person I have ever spoken to. I have had to call twice over the past year to get a car towed, and each time I was hassled and left on hold forever.
Before I EVER lease another apartment in Austin I will make sure they are not contracted with this company. It is reason enough to never want to live in this apartment complex again, especially with how expensive and valuable parking is in this city.

Fucking bottom feeder scum. Thieves towed me from a business that I showed receipt for purchase, proving I was supposed to use that lot.

Avoid if possible and if not make sure to watch them hook up your car. I’ve noticed drivers either being lazy or not properly trained by not having vehicles correctly connected. (check the photo of the car)
The red vehicle isn’t strapped down to the wheel lift and there isn’t a chain holding. If the truck had to slam on the brakes or hit a big bump the car could fall off. Also a state and Austin regulation violation.