HomeTeam Pest Defense

We have had Home Team Pest Defense for several years now. Very satisfied. I always get a call letting me know when the technician will be by in case I have any issues on the inside of the home that need attention. I appreciate that. Our technician Adam is the best. Very personable, professional and thorough.

Our experience with Home Team has been a good one. Their system was installed by the builder in our home, so we gave them a try. Their quarterly service has been timely, dependable, and the technicians have been friendly and attentive to our questions.

My wife an I began using HomeTeam Pest Defense after building our new home. We were initially happy with the service, despite a bit of an accident where the technician was spraying the inside of the house and when he got to the room my dogs were in, inadvertently gave my dog a snout-​full of pesticide under the door. He was sick for a few days but ended up being fine. It was a complete accident on the part of the technician so I don’t begrudge that.
However, troubles began when we discovered a bit of an ant problem following our final treatment. We contacted HomeTeam to schedule a follow-​up visit so the issue could be addressed in the house and the back-​yard. The visit was scheduled and I took the afternoon off of work to ensure I would be home to let the technician into the house and back-​yard. Much to my surprise, I got home and was greeted with a note saying that the technician had already been by.
Obviously, he hadn’t been able to access the areas in most need of his attention because I had not gotten home yet. It turns out that there was a scheduling mishap. The person who handles scheduling attempted to reach the technician but he was not able to make it out again that day. I was disinclined to take any more time off of work in order to schedule another visit. Additionally, I discontinued use of their services following this situation.

I have been a. client for many years. Very happy with service except for the recent decision not to do inside along with the outside. This was not a Home Team Pest Defense decision but the state of Texas that the company must abide by. Being from the East Coast, I am terrified of anything that flies, crawls or slithers. Now, if I see anything INSIDE the home, I must call and have the techinican make an extra trip out to me. As usual, government decision at its most least productive area. Thank goodness Home Team Pest Defense understands and will accommodate its clients.

Services are dependable, thorough and very effective! No bugs in this place.

They always listen to any issues you may be having and are quick and efficient in providing service.

We have had the TAEXX system since our home was constructed back in Fall 2013. We are very happy with the quarterly service. Our tech, Jean, does a fantastic job to taking care of us when he comes out. You do NOT need to be home — but since we are retired, we always talk with him, and he is always friendly. I don’t know what we would do without TAEXX. If you have a problem, they will also make special trips. When our neighbors’ homes were being constructed, all the bugs tried to move over to our house — and TAEXX was great about coming out and taking care with additional outside spraying. 5 Stars for 5 Star Service!

I rarely see bugs around our home. Home Team has been treating our home for 3 years and they are very thorough. Emmit is our tech and he’s super friendly and takes great care of our home. Whenever we have seen bugs in between treatments, we call and they come out promptly to treat.

We’ve used Hometeam since 2011 and we’ve always been very happy with their work. Their methods are effective and their technicians are friendly, always taking time to explain what they’ve found and what they’re going to do to solve the problem.
Big shout out to our service tech, Phillip H. I don’t know if you can request a specific tech, but I’d highly recommend him. His customer service skills are through the roof!

Just want to update my review and say that after this Unilocal post and comments online email Home Team Pest Control made things right. They sent a technician that day, Adam and he was amazing. Excellent customer and knowledgeable. Thank you!

We have been using home team for 2 years now, and considering I find wolf spiders all over my yard but have yet to find a single one inside my house speaks volumes to me. Both of the gentlemen who I’ve had come out here to spray are extremely professional and very friendly. Their prices are great, and they come out free of charge if you find pests within the 3 months they have sprayed. Can’t beat it!

I’m not usually of the «If I could give negative stars I would…» variety, but;
If I could give them NEGATIVE stars, I would.
We have the TAEXX system. We didn’t ask for it to be added in at construction, it was just put there by the builders, since our house was a model home before we bought it.
Apparently Hometeam has proprietary rights to that system, so, we thought, «Sure, why not?»
So the first guy comes to our house. He’s CLEARLY not listening to anything we’re saying. I made it CLEAR from day one that I think glue traps are heinous.
We have a garage that is detached from the house, and therefore the little geckos (which, down the road, another tech said were beneficial, and they are) seek refuge in there. We told him we didn’t have a problem with them. They don’t come in the house, and they eat other little bugs. He nodded. (Where I come from, a nod indicated understanding. I guess we were raised on different planets.)
We also indicated that occasionally, when the weather changed, we would see some ant activity near the doors and windows, but never in the kitchen.
What did old boy do? Put down this sticky goo in the kitchen (LITERALLY everywhere), and by ONE door (there are three into our house) and randomly, though we never saw an ant in that room, the guest bathroom upstairs. I asked what it was, and he looked at me so smugly, he’s lucky he didn’t get punched. «It’s ant poison.»
NO…really??? Whooda thunk it?
What kind? Whats in it? Do you see the cats? What happens if they eat it? What happens if I touch it? You put it ALLLLLLLLLLLLLL over my kitchen, is it flammable? Never got an answer.
So, after old boy leaves, I go out to the garage. What do I see? Glue traps. Glue traps everywhere.
I should also point out that it took me months and months and months to try and clean up whatever sticky crap he put all over my kitchen, door frame, and bathroom. It never came off completely, and what DIDN’T come off ATE THROUGH THE DRYWALL AND FLOORBOARDS and BLEACHED THE TILES in the bathroom. They can tell me it’s not toxic until the cows come home, but non-​toxic things don’t EAT THROUGH DRYWALL.
Fast forward to the giant wasp nest that was in our dryer vent (our laundry room is on the second floor). We asked then to come remove it. The kid showed up with a can of spray that (shocker) was the same kind you can find at any Home Depot. He asked me if I had something to hit it with.
HE ASKED ME IF I HAD SOMETHING TO HIT THE WASP NEST WITH.
Hometeam sent the kid out knowing we were calling about a giant wasps nest on the second story of our house, without a ladder, or a whackin stick (which is apparently, how they think you should handle wasps nests.)
One time, I went out to water the plants, and a young man in a Hometeam tuck drove by, and started shouting sexually explicit things at me when I was bent over.
We called Hometeam, and they laughed. LAUGHED.
Apparently they think sexual harassment is funny.
We’ve also had to ask them more than once NOT to leave very large and noticeable «Sorry we missed you!» signs IN OUR FRONT YARD, and explain why we didn’t want them putting signage in our front yard that broadcast to the entire world that no one is currently at home.
The final straw came 2 weeks ago. Tech comes, I start telling him that YES, we are in fact seeing bugs. There have been silverfish in a bathroom. There was also what was CLEARLY a roach in a tub. Do you know what the tech said? He couldn’t treat unless he could see them. So, (and I reiterated, just to be sure I wasn’t having a stroke) until we have an INFESTATION, they wouldn’t do anything. I snapped. And stated laying out all the problems we’ve had.
The tech BASICALLY said I imagined all of these things, because he’s not after-​work drinking buddies with anyone who fits the crude descriptions I gave. He said their service manager Brenton would call me.
We waited a week. Didn’t hear from him.
Clearly our business wasn’t important to them. So we cancelled.
When we cancelled, the jerk girl who answered the phone asked me for my address (which is tricky to spell, and she didn’t ask for the spelling), and said «Kay, its cancelled.»
She didn’t confirm our name, she didn’t confirm our phone number or account number, nothing. I’m not even positive It got cancelled.
And, OF COURSE, like everyone else says, we’ve consistently had to battle billing errors. I have so many more things to do with my time that dink around with Hometeams utter incompetence.
TL;DR
Dangerous mystery chemical left openly in our home
Unequipped ‘professionals’
Giggling over sexual harassment
Complete disregard for customer service
Complete disregard for safety
MISERABLE billing
Head for open waters.

Do not use these people. They are super shady!!! For the first year everything was great, but then they charged me three months after my service and when I contacted them about it they told me my credit card was expired… It wasn’t. Then when I tried to reason with them they sent my bill to a collection agency. Then after confronting them about that they told me a machine makes all of the decisions for the company. Do you really want a machine to make those decisions or do you want a PERSON to? Also, I used them because I had the taexx system in my house, but we have constantly had bug sightings so I think this company is a scam for new construction houses. At one point I had them come inside for a treatment and they told me they were using phantom gas to kill the ants… We still have ants and there is no such thing as phantom gas. Please if you know what’s good for you and your money don’t use these people!!!

I signed up for the every 3 month (quarterly) service. They came out and started to see results but then almost 10 days later started to see more bugs, had them come do their follow up service, a month later still see more bugs. Called to cancel the service and they did nothing nor did they say anything to try to keep me as a customer. I would have said no but would have been nice to have a little customer service, an apology, or even just a sad to see you go.

Very proffessional organizarion and very reasonable prices. Patented in-​wall pest defense system works better than expexted. I just spoke to their representative on the phone and she went above and beyound when answering all of my questions. Also, a shout out to their tech which services my yard. Not to mention, he is a my fellow brother-​in-​arms makes him all the better. Again this organization is highly trustworthy and professional.

Since our house had been built with Pest Defense System right from the start, we Home Team start our service when we moved here in 1996. They have been taking care of our home on a quarterly basis ever since, We have been almost totally bug free for all those years. We’ve had different technicians over the years but they have always done a great job. We only had to make an extr. a call once and it was for some Hornets or Wasps and they came out and took care of it for no charge, Wish all our services for everything would work as well

I signed up with this company after recently moving into a new house. So far so good. They treated my home once and I haven’t seen one pest since. It’s a nice system that is accessed outside and they spray the chemicals through the walls, instead of the old-​school method of coming inside and spraying chemicals around the interior. The Home Team Pest Defense was the same system that worked with the builder to install this system when the house was being built. This is why I chose them to treat the house after the house was complete. The staff is polite and professional and I like them, so far. I will keep this review updated as the months progress. So far so good. Like them.

As a customer for 1 year+, it appears time for a change.
Messages are generally not returned. I have had a no-​call/​no-​show and recordkeeping practices appear shady there.
The actual pesticide treatments are very effective.
From a customer service standpoint, I have seen better.

HomeTeam has some shady billing practices, so beware. I paid $ 400 for a year of service (in advance). They told me that included quarterly visits and that if I saw any insects I could call for complimentary visits in-​between the regular scheduled ones. It was all included for the $ 400/​year.
Well they lied. When I called to take advantage of one of my in-​between visits, they gladly sent someone out to my home. However a month later I get a bill in the mail for $ 108.25. I tried to call them but their «billing» department is only open Monday-​Friday 8−5pm which happens to be when I, like most people, are at work and can’t always make personal phone calls. No email nor any other contact method is provided on the bill.
Then it gets worse, they send me another bill saying they are terminating my service and sending my account to collections. So not only did they take $ 400 of my money *up front* and then decide to charge me on top of that, now they are keeping my $ 400 and refusing to do the job I paid them for because I didn’t pay the additional $ 100 that:
1.) Nobody told me I would be charged.
and
2.) I never authorized or agreed to be charged.
Bottom line, stay away from these guys unless you enjoy dealing with unauthorized charges and being sent to collections for not paying something that you were never told about nor agreed to.

They are very well organized and hold themselves to a high standard of customer service, and they consistently live up to that standard every time! They are always quick to answer the phones and reajust their schedule to make sure my needs are being met! I love that you can pay for a yr in advance and they’ll even plan out their quartley visits and then send you a friendly reminder when a visit is coming up! I have to say I’m extra impressed by the technician that has done all of our work! His name is Dimetrese Gough! He deserves a 5 start rating! He’s very nice and even stayed a little last this last visit b/​c I was stuck picking up kids. He always remembers me and asks how things are going with a very personal touch. It’s great to know I’m not letting a stranger into the home, but really someone who prides his workmanship and the people he’s servicing.
Very highly recommended!
Thanks!