Home Consignment Center

I am so happy I found this place. I go in on a treasure hunt on almost a weekly basis (they receive new stuff every week). The staff is SO personable, I am on a first name basis with them. Probably one of my favorite services the store offers is their wishlist. Have something you’re searching for, tell one of the staff members what you’re looking for, give a name, and phone number, and they will keep an eye out and call you when what you’re looking for shows up! I recommend this store to everyone I know that is trying to furnish, decorate, or update their house. I feel like I’ve furnished and decorated the majority of my house with items from this store at a fraction of the price that I would have paid buying new elsewhere. I’ve even found outstanding Christmas presents here!

The person they sent to my house to preview my furniture smelled extremely strongly of cigarette smoke. That was a very poor choice on their part and I am not impressed. I do not want that in my home.

I definitely will come back again. I am not a consignment shopper, but my dad recommended we stop there when I was looking for my daughter a dresser. I found a great find. Very nice dresser for a great price. I agree with some of the other reviews that some of the furniture is over priced, but not all. I think the pricing is set by the selling party and not the store. So it depends on what the seller is wanting $ for the item.
I saw one review saying customer service was bad. I was there 30 min looking and no one came up to me. I just walked up to the checkout and someone helped me no problem. If you like being waited on, then This is not your place, otherwise you can shop without being hawked.

This store is racist. When I walked in the store the owner walked by me and didn’t even speak t o me. In fact, no one asked me if I needed help the entire time I was there. The minute I disciplined my son, the entire staff came over asking him if he was ok. I WOULD NOT recommend this store to anyone.

Prices are great. Staff is outstanding in helping you. Quality of produces are very good. This is the first place we look when shopping for furniture or/​and accessories.

We consigned quite a number of items at the Home Consignment Center on Mopac, in Austin. We have had a great experience working with Tracy and her team, and are pleased to see that the consigned items are selling well. Over 70% of our items have sold within the first 44 days of consignment and we are happy to be receiving our checks on a regular basis. We really didn’t know what to expect, but are pleasantly surprised and happy with the results. Definitely FIVE STARS.
Ronnie & Kathy
4−9−15

You need furniture, but you’re lazy and hate shopping. Every time you move, you get rid of everything so you don’t feel like a hoarder. So what do you do? Check out a store that is wall to wall filled with all sorts of unique pieces of furniture.
There were so many unique pieces I wanted: cool vintage trunks, chaise lounges I could see myself reading in or giving out free advice to friends in. I have been here a few times in the past when I wasn’t looking for me, but I didn’t know until recently that they will haggle on price with you. I found some living room furniture that turned out to be brand new overstock from Macy’s. The salespeople were helpful and friendly, and I purchased items knowing that I had 7 days to pick up my furniture. Workers will load your items for you when you come to pick up.
Want to sell your stuff? They will make repairs to your stuff and give you % of the sales.

I thought this place was something cool at first. I didn’t know it was a high class flea market. Over all they had some nice stuff. For the price of the 2^nd hand furniture I would much rather buy it new. The pricing was too high on a lot of their stuff.

Do you like spending a ridiculous amount of money on new or used furniture? If your answer is «YES!» with the exclamation point intact, then this place is for you!
It had the feel of a good Salvation Army to me with the higher quality of used furniture… unfortunately, the prices were about 7 –10x higher than what I would ever expect to pay for some of this stuff.
A wicker outdoor furniture set for instance $ 1999… which… let me tell you… if a wicker outdoor furniture set that might be used is that expensive, there had better be flat screen tv’s and dolby surround sound embedded in it… give me a break.
They even had a small used organ… exactly like one I have seen at a Salvation Army for $ 49 for $ 799… who’s buying that!!! No one.
Great concept… ridiculous prices… thumbs way down.

If I could give this place 0 stars I would! So I had several items of furniture that I wanted to sell. Scheduled the person to come out and take a look. She was very interested in the fossil stone top coffee table from John Williams and a lamp and end table. The rattan futon she didn’t really want to take even though it had never been slept on, used as a couch, and cost almost $ 2,000. Finally said she would take it. Had a very expensive Century sofa, almost $ 3K new. Said it looked a little dated because of how large it was but would definitely take it. My husband was pulling it out from the wall and she said that wasn’t necessary.
Took about a week to get the quote back for what they thought they could sell for, arranged for the movers to pick up, and we were on our way. Had all the stuff ready to go for the movers, and they were in and out of here in about 20 minutes.
Got a call the next day from the Consignment Center to say that the back of the couch was faded and they couldn’t take it. Odd since it’s always been up against a wall. See above that my husband had offered to let her look at the back. We would need to pick it up that day, or they would put it on the donation truck the next morning. Well, it was around noon, both my husband and I were at work, and we don’t have access to a truck. We were told that we would be mailed a donation receipt. Which we NEVER got. I wonder if it was actually donated or if it’s sitting in someone else’s house right now…
So I get a check from them. Unclear from the amount what was sold and for what amount. So I call and all they want to talk about is reducing the price on the remaining items that have been there over 30 days. The coffee table was $ 2800 new, they were listing for $ 499 and after 30 something days want to reduce the price to $ 199. What??? She said they will have to call back with details on the check. When I get a call back, there is a deduction for an hour and a half of moving and other «miscellaneous charges». She points out that the agreement says that they can deduct credit card fees, check verification fees, and the like. Although they can’t tell me exactly what the reductions were. I say there is no way it took an hour and a half. They were only here twenty minutes and I live 15 minutes at most from the store. I tell her how unhappy I am about the sofa and how that was handled. I end up getting a refund for a half hour moving. I tell them they can reduce the sales price on the items according to the agreement. And oh — the item that sold — the futon that she really didn’t want to take.
So a couple more items sell. More miscellaneous charges that no one can explain.
Then I get a call to discuss my remaining items. I call back the next day. Say who I am. The guy on the phone looks up my name, finds me and asks why I am calling. I say I was asked to call back. He says he’ll have to find out who called. I tell him the name and he says why did she call. I said I told you, she just said to call back. He says I don’t know why you are sounding upset and I said in a slightly raised voice, I have had a very bad experience with the store from the beginning and I am very unhappy. And he HANGS UP on me!!!
5 or 10 minutes later I get a call back from someone else at the store, and she says she is calling to discuss the status of my items. I said you know the last guy hung up on me right? She says yes, he said you were yelling at him. I said I didn’t yell at him, my voice is actually louder with you because I am so angry. She says, well, you know, kids these days. REALLY?!
So basically now they want to sell the furniture for next to nothing $ 150 for the coffee table, or we can «donate» it again.
To recap — avoid this place like the plague. You will get more in the long run by having a donation truck come pick the stuff up and get a tax write off. It is inexcusable that they don’t stand by their initial evaluation of the products. What was the point of coming out to look at the furniture if the moment they received it they said they couldn’t sell it. Unless of course they donated to an employee. And they can’t explain the deduction from my check other than to say they are «miscellaneous»? And then employees hang up on you and they all think that’s ok?

I had a great shopping experience here. The staff were very helpful and polite, and do not work on commission. They explained the pricing system on the consignments and tried to help me find what I needed at a nearby store. I ended up walking out with two new chairs from dealer overstock, each priced $ 160 below (online) retail price.

I absolutely love this shop! The employees are all so nice and helpful. They always have a great selection of merchandise, and everything I have purchased here has been in excellent condition. Great prices also! Thank you, Home Consignment Center, I will be a regular customer!

I was considering replacing dining chairs. I sent an email with pics. A nice woman called, said we could set up an at home view where I would get an offer on the spot. I said, since you’re coming, look at the table too.
I scheduled appo. A different person said on her way. She arrived within 2 hr time window.
Now, here’s the reason for 1:
She came to door, said her name, and immediately wanted me to look up how to get to her next appo. «It was in Lakeway, and she didn’t have a car GPS (although she had smartphone). I said sure, go in dining room and I’ll get ipad. I returned and tried to talk about my stuff, but she was focused only on next appo. How to get there. Coyld i print her directions? Could i tell her how to get there?
After she knew how to get to her NEXT appo, she looked at furniture. I said I had just scratched table, after appo. She said, in snottytone, «you’ve been in our store? You know THE TYPE of things we carry. I’ll email tomorrow and ran out.
Presumably, the Lakeway appo was way more important than me. I did receive email saying since table was scratched they were not interested. Nothing about just chairs. I responded and asked about chairs, FOUR days ago with no response.
Apparently I was not rich enough. Ugh. Snotty people who think their time is more important than mine do not get my business.
Oh, by the way, I get bored easily and buy TONS of furniture. Not from you.

I’m not quite sure if this is the best place to buy furniture for everyone but it sure is a great place to get a good idea of what kind of furniture you or your spouse enjoys more than others. They do not have a «setup» of floor plans like IKEA does, which in my opinion actually confuses me more because they set it up so well that you could not imagine it anywhere else excerpt in their concept designs. Instead, you have a bunch of great, high quality furniture just randomly (but neatly) placed everywhere without having a designated place or style to follow. You can jump from a great leather couch to a nice king size bed within a few steps reach. The staff is quite helpful and attentive. The location is great for a quick stop in or even to just kill some time. Some prices are quite high but some are great deals also. If not anything else, you can just stop in for a quick spin to freshen up on your furniture taste buds! :D

So disappointed in this place. I’ve been wanting to stop by for a while and finally got to today. What a joke, lol. The prices looked to be similar to retail prices. A lot of cheap looking stuff, too, but priced so high. Sold as is, no returns. So a couch we were looking at was the kind with double recliners, except one side was broken. According to the employees «the box» was also missing. A guess the box to operate the recliners. So even if we found «the box» on Amazon and the one side didn’t work with «the box» we would still be stuck with a lopsided couch. We were told by an employee that they would be getting a shipment in from Macy’s next weekend. So do they get Macy’s rejects? Their damaged products? We will not be back to this place, I don’t think.

Nice people, and very helpful staff. The selection of stuff (because it’s more than just furniture. it’s stuff…) is big. Much of it is used and consignment, but some of it is new. This review is specifically about the new inventory.
My wife and I purchased a table manufactured by a local (Austin) furniture maker that was for sale at Home Consignment Center. I did some quick research and found out that the table was fairly priced (meaning not significantly under retail). The table required several days in the garage because of the smell that *almost* had us demanding a refund. When it finally stopped gassing the place (which it eventually did), we liked the table fine, until the other day, when the leg fell out and the table toppled over.
So I called the company and asked what could be done. Their position: Since the table had been sold to Home Consignment Center as a discontinued line (leading me to believe the store got a steep discount off vendor cost), any warranty would have to come from the store.
So I called the store. The manager got back to me and quickly stated the position that «all sales are final because the product doesn’t belong to us (meaning consignment goods are technically owned by the third party seller)» She eventually offered to have her repair guy take a look, and maybe that’s about what I could hope for, but in the end, it was a glue-​and-​clamp job that I was able to manage myself.
What gets me is that the product was discontinued by the manufacturer and off-​loaded on to HCC as such, then HCC sold it as new at very close to retail pricing, then, when the furniture fell apart, they hid behind the policy that would apply to their consignment furniture («It doesn’t belong to us.»)
Long and short, The glue job appears to be holding and if it fails, I’ll be walking the base into the manufacturer and asking what I can replace it with. I feel like I probably got ripped off by HCC and won’t be buying anything from them again. I like the people, but based on the business practices, I can’t recommend anyone else buy anything there either.

I love this store! They have a wide variety of furniture styles at reasonable prices. Also everyone on the staff is EXTREMELY friendly and helpful. Its nice to see so many smiling faces.

I HATE to shop and I love to save money! How can someone like me do both? Garage sales and consignment shops seem to work for me. Regrettably, this store does not fit my criteria. Typically you barter with consignment shop purveyors, but that is not the case with this business. The furniture is just as expensive as retail prices and majority of the items were damaged. Furthermore, the furniture is stuffed into a large area and is very difficult to look at the product. I was on the hunt for a queen bedroom set for my spare bedroom. Unfortunately, the bedroom furniture was the clunky oversized cheap wood 90’s style furniture. I finally stumbled upon a headboard/​footboard/​rails set that was understated enough for me. The cost for just this set was $ 680 and the headboard had a large crack in the wood. So I thought I would ask staff to contact the owner of the bed and see if they would be willing to reduce the price of the bed. Sorry to say the employee refused and told me that all items are priced to sell. Really? This bed was not an antique; it was an out-​of-​date Macy’s Department store piece.
I have a hard time paying retail for used and damaged furniture. Guess I will have to purchase a new set, damn!

This place has incredible deals, but you have to come daily, as things go quickly. The sales ladies are the nicest women in Austin.

Either I’m too picky, or this place has spiraled into a gravity well for bad furniture.
After reading the Unilocal reviews I thought I would check this out. Good furniture, on consignment, sounds like what I’m looking for. What I found was a Big Lots for furniture. There are quality furniture consignment stores around Austin, but this was just junk. Lots of junk, but still junk. I saw six sets of the same laminate bedroom set. (Laminate = wood pulp covered in a sticker that looks like wood grain)
A previous reviewer had talked about the management being discriminating about what they took in to sell, but I don’t think that is the case any more. Sorry, but I won’t be back.