HEB Grocery

Oh lord. THIS HEB. Well, this one isn’t exactly easy to get in and out of. The parking lot is like a demolition derby. This is my ‘i need like 2 – 3 things and I don’t wanna deal with Mueller because I’ll get homicidal in the parking lot’ HEB. The selection is laughable, guys this is my snooty side coming out. Seriously, the last time I came here, I needed like 5 – 6 things. One was soap. I use Dr. Bronner’s in the shower and it’s all I’ve used for years. See, living in Austin for 10 years has turned me quasi hippie! I’ve accepted it. That said, I couldn’t find Dr. Bronner’s here and was a little sad. The cashier was super sweet and good at her job and asked me if I found everything OK. I was honest and said «Yes but, I couldn’t find my soap.» I also told her that I didn’t think they had it but ‘most’ every HEB in town has it. When I told her the name, she looked perplexed and then asked another coworker. I assured them it was A-​OK. This folks, is being self aware of your privilege.

I am new the east side of Austin and live near HEB at Hwy 183 and Manor Rd, but I drive to the Mueller HEB for my groceries. I found this HEB at Ed Bluestein Hwy to be one of the worst grocery stores I have ever been in. There are not a lot of healthy food options, the parking lot has people just hanging out and I found an out-​dated product from 2014. There are some nice workers at this store, but the place needs to be renovated or torn down. I think the HEB at Mueller is over-​crowded and would love to be able to shop at the store near my home.

Very poor selection if you wish to shop for healthy food or do a big grocery shopping trip. The store was dirty, disorganized, and crowded with inadequate space. It was a waste of my time and gas to drive here, even though I live a couple of miles away. I would NOT recommend coming here even if you just need a couple of items — you most likely won’t find what you need here. From now on I’m just going to drive the extra distance to a better HEB store.

It’s gotten better here since I lived by this HEB 5 years ago but that’s really not saying much. The produce section smells bad some days, they stopped baking sour dough bread and give you dumb looks if you ask for it. I am a personal shopper for a couple living close by and it’s hard to find the things they want because they are not always fully stocked. And some days it’s super dirty.

We all know this place is in a not so pleasant neighborhood so they do the best they can at keeping the place clean. The employees are nice and the lines are never really long. Be careful buying any produce that you don’t cook right away because the expiration dates are not accurate. I can’t complain since it’s the closet store in my area.
Cons: the customer base is horrible and I feel like I am in a prison when walking in that place.

Ugh. This HEB is horrible.
If you like to shop at a grocery store that smells like an old meat market. This is the place for you!
Poor selection in produce, really just food in general. Tofu? Gelato? Frozen meat alternatives?
What the deuce is that crap? It is not sold here.
11 PM on a Monday? Might as well be Noon on a Sunday. Good luck getting out in less than an hour. Even if you’re just stopping in for something you won’t find.
This is the closest HEB to me by almost 10 miles. Guess what? I drive 20 minutes out of my way to not shop here. The store badly needs an update and deep cleaning.
That is all.

To start I’m only giving this review a single star because I can’t choose zero. This HEB has it all poorly stocked shelfs, horrid customer service, and a parking lot that looks like a car/​rim show (shifty loud music included). Stay away at all costs

Look, it’s not in the best neighborhood and the selection absolutely SUCKS. And as with the other reviewers I agree: It’s a depressing place to be.
However, the 3-​stars are for the Employees. I have yet to encounter a rude employee. The cashiers are always friendly and don’t mind talking to you. They make being in a less-​than-​stellar HEB almost worth the fact that you had to go in there for stuff. They work their asses off and it’s much appreciated by me.

I happened into this store not too far from where I live when I first moved to the east side. I was excited that an HEB was so close and I didn’t even realize it.
Let me begin by saying this is a great place to buy drugs in the parking lot, get hepatitis in the bathroom, or just find whatever beer you want on the beer isle (provided the beer you want is Tecate, Bud, Miller, or Colt 45). This store stocks at least two different kinds of grape soda, and is a great place to learn slang words. Don’t be surprised by the local flavor in the parking lot. There’s lots of loud, free music to be heard!
This store is the perfect storm of sketchy folks, poor selection, funky smells and a generally depressing environment. I stop in there if need a bag of sugar, or a liter o’ cola, or maybe a frozen pizza when I have had a recent round of antibiotics.
In the ghetto HEB, no one can hear you scream… because they’re already screaming louder than you.

I had a horrible experience with Timiyon (spelling?) — I went to checkout and the person that was bagging my groceries squished my (just paid for) tomatoes by putting a bag of heavy sweet potatoes on top of them and the bananas… I got upset and decided to bag my own groceries so that they would still be good by the time I got home. While doing so Timiyon was not helpful at all, and in fact got downright rude! Rolling her eyes and talking about me to the next customer in line. I explained that I was tired of buying groceries and before I even walk out the door they are damaged, that’s ridiculous and unacceptable by all standards. No one in their right mind would tolerate that. When I saw Timiyon again laughing at me and mocking me I attempted to bring this to the manager on duty’s attention, that did no good whatsoever. Alan was just as unprofessional, and even went so far as to tell me that I could call the 1800# to complain but all that would happen is he would be given my information by them and he would call me back and even actually said «ha-​ha!». So unprofessional. I can’t stand this HEB, I try to go there as little as possible, this is just one example of their poor service. I did go there one day and everyone was overly friendly, but I was told by one of the cashiers that corporate was in that day that’s why everyone seemed overly friendly. Not everyone there is this horrible but there are so many rude and lazy people that the good ones get way overlooked. Sad. HEB you really should raise your standards.

Man this HEB still sucks ass. Weird!
Go to the one off 41^st, in the Hancock center. Save yourself salmonella and add a few months (or perhaps even years!) to your life by avoiding the stress. Lol.
I don’t go to HEB for a hipstery selection of wine but I do go there for groceries. Which, somewhat surprisingly (giving the previous tones in my review thus far), they do a fantastically poor job of stocking. They keep their bread in the boxes/​bins it comes stacked in in the truck because the employees are too lazy to put the bread on the actual shelves. Suck on that.
One more star than last time cause the ladies (and rather attractive young, male pharmacist, haaaay) at the pharmacy hustled my Rx in like, 10 min while I waited.

Working for HEB, I hang my head in shame of what HEB is about… The place smells… is dirty… the employees could care less about there jobs or the customers that shop there… Out of stocks are OUT of control… holes everywhere… You have no variety of items… I know HEB caters to the «crowd» that shops there, but why not educated people on other item they offer… This is nothing short of a over sized convenience store.

reading the reviews here… yeah, they’re all true. this is the bottom of the barrel for the HEB franchise. this store is impossibly close to me — i can get there using only residential streets — and yet i routinely drive across town to the hancock HEB to get the things i need.
this is the kind of store i only hit up for absolute emergency shopping — and then, only for the most basic of basics. crap — i need two more tomatoes or a bag of flour, etc.
need some fresh italian parsley, fresh cucumbers, fresh squash, fresh basil, tahini, asian noodles, egg roll wrappers, lime juice, tamale husks, garbanzo beans, bulghur, jimmy dean sage breakfast sausage, canadian bacon, sriracha? NOPE. this is just a list of things, off the top of my head, that i have not been able to get at this store over the years.
want anything organic? NOPE. incidentally, WIC does not cover organic baby food — which is absolutely messed up. anyway, there’s no organic baby food here either.
the meat selection is terrible. you have some ⁸⁰⁄₂₀ ground beef and a few small logs of 90/10…no roasts, no quality cuts and certainly nothing exotic like flank steaks (london broil), blade steaks, t-​bones, ox tails, etc, there is a pretty solid selection of pork and chicken, however, and a really good offering of organ meats — which is seriously the only redeeming quality to this store, although i can just as easily run to supermercado el rancho up the street and get these same organs — and absolutely nothing in the way of fresh seafood.
mostly, though, this store sucks because the people in this store suck. i put most of that on the management… if they held the associates to a higher standard then the clienete would treat the store with more respect. instead, it is clear that none of the employees give a damn about the store, the customers or professionalism. the one exception is dennis — one of the floor managers. he is well liked throughout the neighborhood and known to be the «go-​to guy» at this location. problem is, the reason you usually can’t find whatever you’re looking for here is that it’s not in stock.
the parking lot here is a nightmare… it’s packed, but more importantly, it’s always filthy.
the entirety of university hills is anxiously awaiting the opening of the new mueller HEB. good riddance to the manor heb!!!

Shame on you HEB. Seriously the proportion off-​brand processed crap to fresh fruit, veggies and meat is horrific. The word fresh actually shouldn’t even be used in this location. Just because the majority of people that live in this area are of lesser means does not excuse the lack of quality food in this store.

Giving 1 extra star for some super sweet partners that I’ve come across at this store. Please please please Butt family, tear this shit hole down and build us one like you did for Riverside.

It’s a shame that most of the negative reviews here are from people living in the neighborhood. We deserve to have a grocery store that 1) keeps items in stock and 2) stocks things people buy!
I shop Hancock or the Super Wal-​mart instead, even though that means I have to take my groceries on my bike and/​or bus (I have no car).
Also, no bike racks outside of the store!

Even though I live within a mile of this store, I go out of my way to shop elsewhere if I can. It’s *always* crowded, no matter what hour of the day I go, and people just don’t seem to care whether or not they’re inconveniencing anybody else by stopping to chat with each other while blocking the aisles, or by having the entire family perusing a certain area of shelving also while blocking the aisle.
The selections are usually very limited (the beer and wine selection is particularly abysmal), and I can’t always find things in small quantities (like a half-​dozen eggs or just two sticks of butter) — I guess this store caters more to the bulk shopper??? No, I don’t have anything against buying bulk (I have a Costco membership, after all), but I like to have options, too.
I made a quick trip to this store the other day when I found myself in need of something, and was stunned to find that they were completely out of GARLIC! I couldn’t even find canned garlic.

This is the worst HEB I have ever been to. I’ve been living over here on the NE side for 6 years and the only and I mean only reason I keep shopping at this store is that it’s half a mile from my house. If I ever need a decent selection of high quality products I either go to HEB at Hancock Center or to Costco on 183.
I echo the comments about the parking lot. It’s poorly designed and often full of seedy characters. And the checkouts, and quality of the produce, and the screaming children running around. This store is flat arse ghetto.
Yes, it has lots of products tailored to the ethnicities present in the NE Austin community. But so does the HEB at Hancock Center, along with those products that the younger ‘hipsters’ like.
Some of the issues could be resolved by expanding the store. Selection is certainly limited by the physical footprint being smaller than most HEB’s. And maybe they could draw in a more classy clientele from the Mueller redevelopment with expanded selection.
But to be honest, this store has a long way to go before it even gets 1 additional star.

This place sucks. If you every ask yourself why people from low socio-​economic backgrounds are so unhealthy — you can just point all 10 of your fingers to corporations like HEB that vary their products depending on zip code. OK, I will get down from the soap box now.
This is really one of the only grocery stores on the east side of Austin — serving I don’t know how many households, but a lot. The products are all processed and low quality. Off-​brand cookies, chips, meals-​in-​a-​box, and soft drinks line the shelves and the produce section is disgusting. I picked up a bag of salad mix and it was practically liquid in the bag. Even the potatoes were sketchy and I thought potatoes lasted forever… I guess they bring all the non-​bruised fruit to the arboretum store. The meat section smelled rancid. And, I don’t think there was any refrigeration going in the dairy section.
Although the staff and customers are very nice (maybe a little scary) the clientele makes you rethink your birth control practices. If you ever want to see half a dozen screaming tots climbing in and out of one shopping cart, go to HEB on Ed Bluestein! Or Ross.

Living on the North East side of Austin can be rough… and a long drive to the nearest decent store.
This is a horrible HEB. Filled with unhealthy foods, low nutrition snacks and selection meats that is horrible.
I go here in an emergency if we are running low on something at the office (it’s close to work) or at the house.