H-E-B Plus

Very crowded and a metric ton of rude customers. Everything is laid out nicely, but it gets way too crowded. I don’t exactly feel safe here. I fear I may be shived in the back when I reach for stuff on the top shelves.
The eggs weren’t cracked unlike a few of the people I passed.

HEB is awesome! This one closes at midnight now, used to be open 24 hours. Large store, selection caters to the neighborhood– Hispanic and college students. Always busy, so be prepared to park across the lot. If you’re looking for a larger health food selection and 24 hours, the red river store has both. HEB has the best prices in the area for groceries, though some ethnic and natural foods grocery stores are cheaper in their specialty area. Gave it four stars because it is no longer 24 hours, and I have to go to other stores to find some of the foods I eat.

Some of the people that work there seem friendly. The people that are pushing big crates of stuff through the walk ways always say excuse me very nicely.
The electronics guy seemed helpful.friendly. knows how to provide customer service.
The people who hand out samples are just plain awkward. They don’t say hi, or offer anything. They just kind of stare at everyone.
And the cashier’s. well the cashier I dealt with. An African-​American boy named David. Had such an attitude. Didn’t smile at all. Kept chewing his gum like a cow. And just threw everything. Wasn’t gentle with anything like bread or the strawberries n cream it just went all over.
I had to bag everything myself. Which in a way was good cuz he rang up things that were not even mine.

The Riverside HEB is almost always bustling with shopping families so be careful in the parking lot. I wouldn’t consider the offerings of this HEB Plus on par with a typical Walmart Supercenter. The produce section is extensive but quality/​freshness has been lacking on numerous occasions. Their fresh tortillas are delicious however.

The management here really needs some help. There was absolutely no manager at the registers to realize how busy it was. Every lane was open but no baggers. It’s a shame that these cashiers are only paid so much then they have to deal with lazy folks who can’t bag their on groceries. Sorry lazy folks, it’s not the cashiers job. It’s their bosses job, to staff accordingly. But unfortunately it looks like another case of the privilege getting by with whatever they want while the lil man (cashiers) get stuck with the bull.

the GIRL AT COSTOMER SERVICE was SO RUDE the «error with my money transfer» was a mistake on her end. they treated me like a criminal for having my wallet stolen ! Dont shop here

Cashier rang me up twice on two items, which were the most expensive in my cart. I was over charged almost $ 13. I paid with credit. They refunded me in cash.
Manager did not acknowledge the problem, address the problem or even look at me. I did not want a cash refund.
Walked out mad, with $ 12 and a bunch of change in my pocket, just because I made the mistake of wanting laundry detergent.
I think I am done shopping here permanently. I contacted HEB customer service online, filed a complaint, have heard nothing back.
Super unimpressed with this ghetto store. Avoid this HEB like the plague.

This is one of the worse HEB in town! They do not have good costumer service, them when you you to the front to ask the just said sorry. Just because is in e riverside they donor take care of you?

HEB clearly is not keeping track of it’s customer demographic in east Austin. We want more organic, more all-​natural, more healthy prepared foods on the go. We want a real cold case counter full of healthy offerings like at Central Market. We want a healthy salad bar, not rows upon rows of over-​processed, white flour boxed poison. People who can afford all of these things now live in the east side. You know what we are all doing currently instead of spending more money at HEB Riverside? Driving to Whole Foods downtown. Don’t you want our business? And for crying out loud, enough with those obnoxious, wasteful material HEB stickers that get stuck on a pack of toilet paper if it doesn’t fit in a bag. Really? Do you REALLY think that’s doing ANYTHING to deter theft? I guess HEB likes to waste it’s operating money on stickers.

The Good:
Wide selection and reasonable prices. As long as you shop here exclusively between 6am and 8am, you can buy a week’s worth of groceries at a reasonable price and without any hassle. You won’t find as much premium, free-​range, grass-​fed, or exotic fare as if you’d gone to Whole Foods or Central Market, but it works. And you can impulse buy a new TV, Xbox One, or Blu-​ray collection.
I’d give this place ⁴⁄₅ stars if you only ever show up early in the morning.
The Bad:
Later in the day, this place becomes hell. Their customer volume is too high to manage efficiently, and navigating the store takes 10 times longer than it should. Think about how much fun it is to hit Mopac or I-​35 right at rush hour. Then imagine Mopac or I-​35 at rush hour after a cement truck has turned over to block all but one lane of traffic. That’s what this H-​E-​B is like.
The parking lot is cramped and hard to enter and leave.
Miniature shopping carts don’t exist here, because everyone should be able to block as much of an aisle as possible.
I don’t know when grocery shopping became a family affair, but apparently Mom and Dad and Grandma and four kids all have to consult on every purchase. You might see 5 – 10 of those family groups in the store at once, and each group will completely shut down traffic in one part of the building. They could make this place so much better by offering a 3% discount to everyone who either doesn’t have kids, or leaves them at home. Sure, you’d lose a bit on the margins, but I could buy more if I didn’t have to waste 20 minutes trying to move from the produce section to the dairy aisle.
And the cashiers don’t understand the concept of the Express Lane. If someone tries to bring an overflowing cart through the «15 items or less» line, they need to be pointed to another checkout counter. But since the high school kid making $ 9 an hour is stuck here for the rest of his shift anyways, he doesn’t care. And as soon as the family buying enough groceries to stock a fallout shelter is allowed to use the Express Lane, the store has no Express Lanes.
The entire place crowded, slow, hot, and disgusting. It doesn’t matter if the selection is good and the prices are reasonable if shopping here is the most miserable thing you’ll do all week.
Unless you show up first thing in the morning, avoid this place.

Managers here are comfortable hanging up on customers when they are unable to gain agreement. Despite being polite to him, the manager obstinately refused to hear what I had to say, and refused to tell the manager of a different store what price of said item was. HEB is no longer a customer oriented business. Enjoy the race to the bottom Butts.

If you want canned food or something in a box, this place is great! If you want produce, go elsewhere. Not to mention you will spend 15 minutes looking for parking, and have near death parking lot encounters at least twice during your walk to the store. Hopefully you do not have a question about where anything is, because you will have one person after another say to you «this is not my department» yet not offer to find an answer for you. This store has so much potential, and it is so close, I wish it were as nice as the other locations. However, ⁹⁄₁₀ times I make the effort and take the time to travel to any of the other 100 locations.

I’ve always loved HEB. It’s a fantastic grocery store– great prices and frequent deals– and the deli and bakery are top notch. From guacamole to fresh-​cut pineapple to chocolate chunk + pecan cookies, the stuff they make in house is better than plenty of restaurants I know.
I only wish this location carried the deli pimento cheese that I’ve found at other locations!

This place is weird… it’s an HEB with non food items (well more non-​food items than other HEBs). The store is fine… but they spread out food across the entirety of the store in ways that don’t make much sense. For example, the milk, juice and crackers were on one side of the store while the cheese and chips were on the completely opposite end. I was also disappointed in the lack of prepared foods as Betty G. mentioned given the size of the store and their Tres Leches was only average (which was kind of disappointing at the time).

We needed to do some grocery shopping while we were in town for ACL. While we didn’t know that Austin banned bags (we’re used to this back home in Cali, but none of the other TX cities we road-​tripped through had one), just a heads up in case you’re visiting like we were.
At any rate, decent price items. The gas station out front was super cheap (for our standards). Prices in store were great too. Comparable to some of the larger hispanic chain grocery stores back home.
Parking lot was great. Staff were super super helpful when I needed to find a few specific items.

So fed up with this location. We rented a steam cleaner for our place, followed the directions on cleaning, and returned it on time. The directions in the pamphlet said to rinse it out with water and allow it to air dry which we did.
WE GOT CHARGED A $ 15 CLEANING FEE! There was apparently a little dirt in the DIRTY WATER reservoir.
I guess we should have called when we saw IT WAS DIRTY WHEN WE GOT IT! \\
The lady said we «should have cleaned it with 409» to avoid the cleaning fee. We didn’t because that’s not what it said to do.
So pissed right now. I come to this location so often but not anymore.
As far as HEB «plus» is concerned it’s about as awful as it gets. It doesn’t have any freshly made prepackaged stuff besides sushi, chicken, and tortillas and doesn’t even have a bulk food section.

Yeah yeah this HEB is waaayyyy too big waayyyy too crowded waaayyyy to annoying to shop at. But the staff for the most part are very helpful and always seem to find me when I’m staring blankly in a direction trying to navigate my way to a specific item.
But what is really good is their craft beer selection!!! Honestly super good. I heard from a friend in the area there’s like a new manager of that department and he’s been going up to customers in the beer aisle asking what they want to see. That’s dope! I like that I can create my own 6 pack to try different beers.
Just leave your self more time than you expect to spend shopping. Cuz it is pretty annoying to have this walmart sized location as your local grocery store.

More often than not I and up going out of my way to every other H-​E-​B even though this one is the closest one to my house. I would go here more often if they had a floral department or bulk items, a café or deli items. They have a «deli» where they slice cheese and deli meats, but there are no prepared salads or fast food items like chicken or brisket as they have in other stores.
They do sell TVs and clothes. Maybe because it happens to be the only store on the east side right now and they are trying to cater to all needs. Which I guess is fine but I still wish they had more variety.

This is the worst HEB I have ever been to by far. Two days after I moved here I went to do some grocery shopping at this location. As I was turning onto another aisle, an older employee in a yellow shirt pointed to my cart and asked me: «um, are you planning on paying for that?» Confused, I simply replied «um, yes?!» And walked off. Then this man continued to follow me and my roommate through out the entire store for the rest of our trip. To see if he was actually following us, my roommate and I split up, and I turned around to see him running in the other direction for a reason I wasn’t yet aware of.
When we got to checkout, I noticed that he was about 10 feet away from the bagging station and there we’re two other employees behind us. My roommate and I shared a confused glance and our cashier seemed unaware of what they were doing. After we checked out (and PAID FOR THE THINGS IN OUR CART), I started walking toward the pharmacy to pick up my prescription. My roommate went to the bathroom and the male security guard FOLLOWED HER INTO THE BATHROOM.
She caught up with me pretty quickly and another couple employees waited by the door, I assume waiting for the security sensors go off. When it didn’t, they just turned around like they had done nothing wrong.
I JUST moved here and this HEB treated us like criminals. I will be going to walmart from now on. I’m extremely disappointed in this company.

Hey what can I say, I don’t know a lot of people who like to grocery shop but its a necessity.
Its big and open ²⁴⁄₇ s and its close so its ok I guess. though I do enjoy their sushi from time to time, its actually not bad for being something quick. it is what it is,