H-E-B

I love HEB’s but this one provides great service and always has their merchandise well-​stocked and organized. They carry Central Market stuff, too! They could use some work on their restrooms but I guess as long as they do everything else well, that is most important.

There are always new things I am finding in this store and their selections are pretty good. The produce is very fresh and I am a big fan of the lemon pepper tilapia. Tried the marinates pork loin this week and it was a big, stir in some of the pre sliced fajita veggies and it was amazing. Anytime I have needed to find something, the staff there are very helpful.

You don’t need to read this review where I just reiterate what you already know: it’s a standard HEB with exactly what you expect where I spend ~3 hours every month. Look for the jerk who stands in one place forever reading labels like one of those boring park statues.
Pros:
* Reasonably good selection for people with weird diets (organic, vegetarian, gluten-​free, etc.) though far from a Central Market or Whole Foods.
* Not as bad as the HEB up the road. That’s a «Pro», right?
Cons:
* The primary negative is the general lack of service or personnel on the floor. If you can’t find something, you generally have to go up to the front and ask a cashier. Yes, I come here at various times of day and week with the same experience.
* Less of a bulk selection than some other stores here in Austin.

I was once overcharged. I realized this immediately when the cashier charged me for 12 star fruits (very expensive fruit), instead of 2. I told her that the amount was not correct and she said that, «It is because of the weight.» Since I didn’t remember if the produce label said it was by quantity or weight, I paid the amount. As I walked back to the produce section, the customer who was behind me walked up to me and told me to save my receipt because she has been overcharged before. I went to the produce section and saw that it was sold by quantity and not weight. I then went to management to request a refund, unfortunately the evening manager doesn’t wear her name tag, so I don’t know her name, but she came across as very rude. She told me she didn’t know what I was talking about. I had to explain things twice, she then went to the produce area to see the label herself, went back to the cashier and got my change, put her hand out and gave it to me, turned and walked away. She never once looked at me, apologized, or explained why I was overcharged. Unit Director, Mike, does not seem to know how his lead team is treating their customers.

This morning I went to pick up my prescription at the Pharmacy, and Shannon was helping me. She said «your total is $ 165» and my heart dropped. Maybe she saw that in my eyes because she said «wait a minute, let me double check your insurance and I will also look for coupons!» She took the time out of her busy day, with people in line behind me, to find coupons for me. About 3 – 5 minutes later she came back and said «ok, much better, $ 30!» And I was so grateful! Now that’s extreme customer service! She could’ve easily just said «well sorry, that’s the price» and checked me out, but she took time to deliver a great guest experience, and a helping hand. So I ran over to Starbucks and brought her a coffee. Thanks for going above and beyond Shannon!

COUNTERFEIT MONEY watch the money they give you back I received a counterfeit bill. They were less than interested when I told management.

bleh.
If you want to see a perfect example of just how bad, impatient, oblivious, and self-​centered Austin drivers are I’d highly recommend spending some time in this HEB’s parking lot. Those directional arrows for the rows? Apparently only suggestions here. The lines designating parking spaces? Nah. Near the back by the gas station people fly through them at 40 MPH+, nearly hitting everyone using the parking lot properly. Stopping for pedestrians and stopping as stop signs are also apparently jokes here.
The store itself? It’s fine.

Just wanted to give some props to the beer guy (s) at this location. I’m consistently able to find fresh IPAs, and almost all of the beers are stored cold. There’s also usually a great selection of interesting beers, including some that are usually difficult to find. Keep it up!

Enormous market that carries pretty much everything. Reminds me of Stew Leonard’s back on the East Coast in Norwalk. Picked up some items for Thanksgiving Day preparation. A good market and really decent prices for all produce.

This store is just plain awful. If you love ghetto grocery stores, then this one is great. I’ve come here a handful of times just because it was convenient. I have always been disappointed. The employees are not very competent, the store is constantly out of things or don’t carry it. They don’t accept manufacturer coupons and store coupons on same item which I have done at numerous other heb’s and other stores. Their products ring up incorrectly. So pay attention to prices when checking out as you most likely will be overcharged for something (example: organic mixed greens). Today was the last straw and I will never come here again. I will also let friends know not to shop here. There are other fabulous HEB stores at Lakeline and on 1431 in Cedar Park.

Love coming here. Produce is always nice and fresh, meats are always great too. Service at the meat and seafood counter is always very friendly and helpful as well. Some days they have a guy in the beer and wine aisle that’s very, very helpful and knowledgeable and offers great suggestions as well as a bit of conversation. The location is spotlessly clean as well.
Only reason a star was taken off is because of one particularly frustrating moment with management. My girlfriend and I both have out of state licenses, as we’re not permanent residents of Texas. The cashier didn’t know how to check another state for being real or not, which is fine, I don’t expect cashiers to be trained in spotting counterfeit licenses, but that is management’s job. The woman that we dealt with was extremely rude, and only sold to us because she did recognize my Arizona license, but refused to sell to my girlfriend because hers is New York. I understand New York is far away and it’s uncommon to see a license in Austin, but as a manager it’s your job to know how to check every state, and especially to not be so rude about it.
Other than that one blemish this store is great. Sorry for the rant, it’s annoyed the both of us for a while now and left a very sour taste in our mouths.

This is THE worst HEB that I’ve ever been to. It’s dirty, and the staff is often unknowledgeable and seem unhappy to be working. I have toddlers, and it’s really annoying that the «buddy bucks» machine is turned off and/​or broken.
Rant over.

Simply a good and clean HEB. They always have the things I need in stock. This Sunday, they had all of the sample sections out. I went around 6pm, and it was quite busy. The cashiers are always friendly, and there is this really kooky bagger/​cashier girl who is totally awesome. She totally made scanning an invalid coupon and making it work very entertaining.
The way to get here from the Riata complex is to turn on on Garfield St. off of Riata Trace Cir. You can enter the HEB parking lot from the back way off of Heinemann Dr. and avoid all of the lights and traffic on Parmer Ln.

So busy. Park on side of bldg by fence next to apartments. Then drive behind store to get out onto Parmer. Lets you avoid the construction

This HEB is located right next door to where I work… so I find myself visiting usually once a day or more. Their meat selection seems to always be top notch for the quality/​price. Jim, the resident food concoction expert, is always Johnny… or Jim on the spot! You will always find him doing a demo of some kind of sandwich or soup with his own spin… very nice and knowledgeable guy.

On my way home from work, I sometimes stop by this HEB location. Parking can be kind of annoying here, since they share a lot with a strip mall. I usually suck it up and park in the back — makes it easier to get out once I leave the store.
This location always seems to be clean, well staffed, and friendly. I also like the fact that it’s small, so I can get in and out of it quickly. Just wish the toiletries section had more selections!

My wife and I do our grocery shopping at Whole Foods, but since we live right across the street from this HEB, I do find myself running over there at least once a week. Of the 20 times I’ve been here, I’d estimate that 17 times it was to get one single item that we needed at that particular moment.
Typically when I walk in the door, the first thing I feel is rage. This is probably because I constantly get stuck walking behind someone who can barely move in the entry way. And also because I went in to buy a single avocado and get back out to the car in one minute flat, and I’m caught up in a crowd and then have to wait in line while people try to figure out how to use the self-​checkout. It also just seems darker and gloomier in this location than other HEB stores. The store three miles east on Parmer and Mopac just seems cheerier and brighter somehow.
I don’t really care for the layout, the ethnic food selection, and the alcohol prices are typically quite a bit higher than somewhere like Specs. I would give it high marks on its convenient location right near my home, and for carrying 95% of the items I’m looking for, but compared to some other HEB stores in town I see room for improvement.

There is only one reason I shop at this HEB, their beer & wine section is great. They always have a new variety and their pricing is fair. However, the rest of the store is just okay, the people could be a little nicer. But the people aside, I would like to see a vastly improved bread and cheese section to go with my beer and wine. When it comes to groceries they have everything I want/​need most of the times. However, they will run out almost every Sunday & Monday night of something I need, like peanut butter. Point is I would like to see the rest of the store get the attention that their beer and wine section does. When the new HEB Plus has been a open for a little while, I’ll be going there.
Service: 2 Star
Quality: 4 Star
Price: 3 Star
Little Something Extra: 2 Star

First and foremost, I grew up with and love this HEB.
Sorry, but minus one star for not having as much variety and as many items as the College Station HEB. You don’t carry my favorite Adam’s Reserve Minced Roasted Garlic :(
From the customer service to the Sally Hansen nail polish stickers to the large variety of deli items, everything else here is stellar though. They also recently started giving out random (but very useful!) coupons at check-​out. $ 3 off my next HEB purchase, bag of free organic potatoes, 1 lb. of free grapes– I’ll take it!
Out-​of-​this-​world discoveries include Bellavitano Raspberry cheese, Bellavitano Merlot cheese (located next to deli), Luc Pirlet Pinot Noir, and Luc Pirlet Cab. The wine is currently on sale for $ 8.99 a bottle. Grab a bottle or two to share. Your closest wineaux friend will owe you one.

This is my neighborhood HEB and I love it. Anytime I need help finding something, a friendly staff-​person helps me (as soon as I can find one). Even the pharmacy staff and baggers are very friendly. I like that they have a staff-​person helping direct customers to a line during peak times, and even at 5:30pm, I’ve never had to wait more than a few minutes to check out. It’s also convenient to be able to pay bills there for a small fee. Truly one-​stop shopping.
Their produce is ho-​hum and I’ve seen better fruits at other stores, but I make it work in an effort to save time and money. I have submitted a request that they stock a particular item, but I still haven’t seen the item, nor have I been contacted to say that they cannot stock the item, or will be able to in 3 months, or whatever. I have had a couple of issues where manufacturer’s coupons I’ve printed from the internet don’t scan so they won’t accept them, but if I no longer want that product, they were happy to take it off my tab and return it to the shelf. Other than those things, this HEB is great.