Greater Texas Federal Credit Union

Yup! On the list for Coop but when i spoke to teller was told other locations accept coop members but not this one!

I have had an account for about five years now. For the most part, it does the job. I do have a few frustrations with them, and I’ll be changing unions/​banks soon, but only because there is not a branch close to my home now (and there are higher interest rates elsewhere). One of my frustrations, is that every time I have moved in the last five years, which has been at least four times, due to internships, relocations, etc., I have to fax or email a signed statement with my old and new address. They really should make this convenient, allowing it to be done online. Also, each time, soon after I change my address, I receive a $ 3 return mail fee and I have to call them each time to get them to remove it. I get whatever I can electronically, but they always mail me something (probably a letter stating that my address has been changed) and I get charged. I asked recently why this always happens, and they said because the rep forgets to change the ‘mail code’ item. So, that’s a training issue that inconveniences me. Another frustration I have, is that when I have an issue that I have to call about, I call the automated line and press ‘6’ for member services and the person who takes the call always says (after I’ve described the problem in detail), «let me transfer you to member services.» I asked them the last time about this, and they said they are ‘member response’ and they take the simple calls for member services to save members wait times on hold when they call in. So, because there are people who call about simple issues, like branch times/​locations, balances, and other stuff that can be checked online, I have to spend more time going through the system when I have an issue that can’t be solved by the internet. How is this supposed to save me time? And there have been a few other small issues (mistakes on their side) in the past five years…
Since I do not have a branch by my house, I’ve been using a shared branch, and that’s only caused more inconveniences because of each credit union’s specific rules. I’ve had holds placed on checks for days, and now I’m going to have to call the shared branch, because I made a deposit on the 7^th, and I just called Greater TX and they don’t see it.
So, overall I do recommend this credit union as long as you aren’t using a shared branch for services, and if you can tolerate the inconvenient little ‘kinks’ in the system. But I am going to look for a better option for me soon. (And I still recommend this CU over ‘we only care about us’ major banks like Wells and Cap One… definitely!)

I go to GTFCU mostly because I can use them as a Shared Branch of my credit union in Houston (where I’ve banked for 20 years). Lots of Texas credit unions belong to this shared branch network so you can bank from any of the participating locations.
I’m a big fan of credit unions over big banks like BoA or Wells Fargo. Less fees, more personal service and most all the services you need for regular banking.
The GTFCU Airport location has those video monitor teller setups inside, so it feels like you’re at the drive thru. They also have a bunch of drive thru lanes so I usually just stay in the car.
Service has always been courteous and quick at this location.