George Cox Automotive

Great place to do business! Honest mechanics! That’s an oxy moron in today’s world. I’m now on my second motor home, and they’ve kept me rolling when things went haywire. Cox Automotive was recommended to me by the place where I purchased the first one. They stand behind their work! The wife and I got to Amarillo with the one we had, and Paul sent us to a place in their network in Amarillo, who also diagnosed the problem correctly and made the necessary repairs at a reasonable cost. I wouldn’t take my vehicles to anyone else for repairs. These guys are top shelf!

This is one if the best shops in Austin! The customer service was amazing! They took a true interest and care into taking care of me and my truck in a time of need. The service was great, they diagnosed the issue that was wrong, gave me an accurate quote, and completed top notch quality work. I would reuse them with any work I needed on any of my vehicles! I would recommend them to any one!

I have been using Cox Automotive most of the 8 years we’ve been in business. We’ve taken them Dodge pickups used for commercial purposes, International fuel and vacuum trucks, numerous trailers, and an almost new Freightliner. We’ve spent close to $ 100,000 in repairs and maintenance over the years, with dozens of jobs small and large. I feel very comfortable writing a solid review.
The first time we went there, we had massive brake problems with an old truck we just bought. We spent thousands to get it repaired, and it was a great job. The 1987 International’s brakes were fantastic after that. The next time, we took in our Dodge for brake work, and were quoted a couple thousand. Because it’s «just a pickup» I balked, and demanded we be allowed to buy our own much cheaper parts. They gave me what I felt at the time was the usual parts sales pitch about how they couldn’t guarantee parts we bring in, etc. Our business was very underfunded, and I felt I had no choice. Sure enough, the cheap rotors we bought became warped in about 6 months, and we had to go back and have more work done. Since then, I’ve trusted them to pick the parts we need that they know will last, and I’ve not been disappointed.
Andrew, the person who answers the phones and handles all the paperwork, is an extremely patient person, and has fielded a tremendous amount of questions from me over the years he has been there. I can’t say enough about how helpful he has been in chasing down parts for our old trucks, providing options to get us by when we needed it, and providing accurate quotes for work.
Paul, whom I believe is George’s son, is the go-​to person for really getting into the technical details. He’s been around long enough to know the dirt on the different vehicles on the road, the quirks with the OEMs/​dealerships, and has provided sage advice on many occasions. He advised us when we needed a new truck, telling us which new models to avoid, which ones had less repairs, etc. I’ve bounced ideas off him and developed our transportation strategy in part based on what I’ve learned from him.
Their turnaround time is reasonable as well — the only times we’ve had to wait a long time is when some special 20 year old part has to be found. Andrew will spend a lot of time trying to find a part cheaper to save us money.
With this many repairs over the years, there have been a few times when I’ve been frustrated with a response time or higher than expected bill, or maybe a simple clerical error. But each time, it’s been a reasonable disagreement, out of their control, a misunderstanding, etc.
I have no complaints and would heartily recommend their services for your fleet.