Genesis Pools

Dan came out for a pool inspection after we had suspicions that the pool in our recently purchased home was leaking. His services included a visual inspection of pool, equipment and surrounding area. Also, after moving in, he’d return to educate us on how to care for our pool. Dan was great with communication and true to his word. He emailed us the inspection report in a timely manner.
Luckily, no leak! But we did have to call him back sooner due to a big swampy issue. Dan guided J through the complicated process of getting the pool back to crystal clear but it proved to be a job too big for a newbie. We eventually called in a pool service to help care for our swamp. Unfortunately, Dan was not able to assist because our address is outside his care area. He does, however, do inspections outside if that area.

I used Genesis Pools for service. I have used a number of different companies in the past and could see such a contrast between the others and this company, that I had to write a review.
I really appreciate how insightful they are. I had some persistent problems with my equipment that other companies could not identify. These issues had been looked at by several companies and the issues still persisted for two years.
Dan at Genesis Pools identified the issues so that I could make a decision about what I wanted to have done.
Very patient — listened to me describe the symptoms of the problems.
Genesis Pools has integrity, they described the possibilities of what the problem could be before they did the work and explained what repairs they could as well as what the cost ranges might be.
They weren’t afraid to get in there and get dirty to evaluate my service needs. Some of the other companies that I worked with in the past did a partial job and didn’t really help me figure out my problem. Dan, the representative from Genesis Pools, got in there and worked until each of the issues were identified.
Smart — very knowledgeable. This seemed to make all the difference. They helped me to solve each issue. I had some leaks and he helped me to find each one. He helped me to make good informed decisions, thinking of what was best for me and my family.
I appreciate that Genesis Pools is easy to work with. As a customer, I feel that service companies’ communication is so important. The communication that I experienced with Genesis Pools made such as big difference. They have such a friendly positive and attentive attitude.
Responsive — I called and they called me back quickly. We got an appointment scheduled and they showed up on time. Then, when I needed their assistance a second time and called, I was able to reach them and scheduled an appointment quickly.
It is refreshing to work with a company that has knowledgeable people who are easy to communicate with and who get the work excellently done.
I was completely satisfied with their service. They surpassed my expectations and I will definitely use them again in the future.

American Home Shield assigned them to fix our filter pump motor. Service was prompt and convenient. He saved us time by asking for pictures of parts ahead of time and only had to make one trip.

Genesis Pools completed a pool inspection, and subsequent, re-​model of our pool and did a fabulous job! Their staff is highly knowledgeable and we were impressed with the caliber of the work completed. They offer very competitive pricing and we felt that we were dealing with a very trustworthy company. We highly recommend them!

This company came out as they were assigned by AHS. He basically came out and said it’s frozen but AHS won’t pay for it. This is what I already knew!
He said he’d come out again to check for other issues, but he never did and never returned my calls. AHS said ah well, you still have to pay him $ 60 for that.