Gamestop

Went in looking for a game was never acknowledged for the 15 minutes I was standing in front of the shelf while the employees were all taking about the toys that they wanted that weren’t in stock

My neighborhood gamestop! My husband and I have been frequenting them for the past several years. I know gamestop gets such a terrible rep from folks selling their old/​used games and gamestop giving little to none, but what, it’s a business model they have and don’t take it out on the retail folks.
The people that work there are amazing. From the manager Kyle to the ladies who work and KNOW their games and material instead of driving a pressured sales tactic. They genuinely like to chat with people and do their best to give you a great sales experience when you enter the store. Also, the store recently underwent a redesign so the shelves of products and the store layout is SO SO SO much more beautiful, clean and easier to traverse. So many fine neat figures, products and that which reminds me of my other fav store Dragon’s Lair in Austin for their figurines.
I’ve also been to 10+ midnight releases here and I just have to say the way they organize, put on fun contests and trivia, snacks and drinks out of the staff’s own pockets, and line-​up and distribution is 5 stars all around. I really enjoy the folks that come here, the streetpasses that I pick up and the nice chit chat that happens when we come in.
Pokemon midnight release here for X/​Y was GIANT and the store was snaked back to back with little to no place to sit, Fallout 4 similarly with a big crowd but they keep you going til midnight which is great. I’ve also sold used/​old iphones and they actually pay out decently in cash for when you don’t want to deal with mailing in and waiting for payout from the likes of those types of services.

Worst customer service ever they have one person who just stands around while the other takes forever to check someone out and they don’t know anything about the games!!!
Although they were still a bit slow the lady who helped me today was awesome and was genuinely excited to help me!!!

After a terrible experience at the Andreson location, the ladies here renewed my faith in GameStop. Excellent customer service. And Rachel is gorgeous. Call me!

Terrible. I called 7 times and every time I got a busy signal or I was put on hold repeatedly. Honestly I was just trying to put a game on hold for my husband until the next day because I could not get there today. I work long hours and there is just no way. I told them I could be there as soon as they open tomorrow morning and the said no. That they would not hold something for me. Thanks a lot. Seriously. I gave them one star because Unilocal made me, I give them a negative 5.

Giant store. I really like this store, the associates are always super friendly. I walked into this store mid december looking to buy a new microsoft box. The two guys working were very helpful, funny, and intelligent. Thanks guys, even though this store is clear on the opposite side of town, i’ll still make the drive, and its attached to a bookstore that sells coffee. Perfect.

Game shops are not usually known for killer customer service, and this one is no exception to the rule. They have a great selections of games and console accessories at this location. That part is great! It’s just not ever easy to get someone to help you once you finally get what you came for. Fix that issue, and this place would be 5 stars.

Horrible Horrible return policy on tablets! Most companies will charge you a restocking fee but NOT this store. Beware and don’t buy a tablet from them because it’s not worth the hassle if you figure out it’s not the right one. They are not like the other stores and I will never purchase from them again. They won’t give you store credit either and will continue to apologize but have no interest in customer satisfaction.
No games being bought here anymore either!

the guy at the counter was a bit rude. he would walk away from me continuously while ringing up my two games. once to yell at his coworker who was right behind me about diablo 3, right in my face. as I was trying to pay, he answered the phone, walked away.
here’s where he actually became a tool,
when he came back a older lady who could not walk vert well came into the store, asking if the employee knew where she could find any of the old games on the computer, like tetris or cat and mouse. he told her she could go to
and try to buy them. I told her since they are such old games, she could probably find them online free to play in her browser. the employee told me and her that there was no way people could «flash that».
quit trying to upsell innocent old ladies who just needed some help.
I know this seems a bit dramatic, but I just want everyone to know what a prick geoffrey (what my receipt says) at this gamestop at was.

As an executive career professional and a 40 year old mom to 4 who stole her kids Xbox years ago because of the violence in the games and online crap talking, I can probably bet that I am not the normal clientele at Game Stop. I hope I’m wrong, but most of my conversations and observances online bring me to this conclusion… unless there’s a fair chance there are abundant middle age wall flowers that don’t mic up — I would love to be proved wrong.
Anyway, most of the time when I have to go into GS to get the new editions of MW3, GOW3, Battlefield3 and Borderlands — I find myself staring at a young, semi-​nerdy gents who you know assume the identity as online «rockstar» in their own right. AND I commend them for actually leaving their livingrooms/​man dens to work and not just play all day. The attitude I typically get from these types of gents is usually something along the lines of «hurry up and pick that crappy game for your kid bioytch cuz I gotta get back to reading my cheat mags». Not so at this GS.
The young guy that helped me gave me a full review of RPGs and other games that I was curious about, but had no urge to try in the past. I ended up spending a bit more time and money in the store than I had planned… and will probably pull an all nighter or two to fit some game time into my already hectic life, but the pure enjoyment of a new artillery and some pretty cool bloody graphic is going to last awhile. Everybody has a need to get their kill on.
Thank you to this GS for breaking my previous stereotype on GS employees! I will be returning.

Here is how things usually go at any Game Stop across the country:
Me: Hey man, you guys have [insert game I actually want to purchase here] new?
GSE (Game Stop Employee): Yeah we have that… but do you want to buy it used and save $ 2?
Me: No thanks, I like my money to go to the developers not the owners of Game Stop.
GSE: But you can save $ 2! Are you sure?
Me: Yeah, I’m sure dude. I’ll take it new thanks.
GSE: Well, do you have any old games that you want to give to us for virtually nothing so we can buttrape the next kid that walks through the door for a huge profit?
Me: No man, I’m good. I like to keep the games I buy in case I want to play them again later… and I really don’t want to see you buttrape any of your customers.
GSE: But, we will give you $ 15 bucks for that brand new game you just bought last week! If you combine that with the $ 2 you get for buying used you are saving $ 18!!!
Me: Seriously dude, I said no thanks.
GSE: Well do you have our «Super Ultra Awesome Card»!?! You can get a small percentage bonus on your buttrap… erm, I mean… used game trade ins.
Me: Like I said… I buy new. I don’t need the card.
GSE: Okay then. Well, you obviously are going to need the strategy guide to go along with the game because you are obviously a noob who knows nothing about video games. If you buy the guide with the game we will give you 10% off. This totally isn’t a marketing gimmick to try and get you to buy more merchandise either!
Me: Seriously dude. If I have to say «No» to you one more time I am going to blow a fucking gasket.
GSE: Well it is my duty as a Game Stop employee as promised to our lord Satan that I ask if you want a subscription to Game Informer magazine with your purchase.

Me: I am going to hurt you.
GSE: All hail Satan!
The good news is that this particular Game Stop isn’t as bad as some others. The selection of games here is good, and the employees are slightly less annoying than at most other Game Stops. But please buy new and don’t trade games in. You are just feeding the beast otherwise.
Pros: Good Selection of Games, Employees are Less Annoying Than Typical GS Employees
Cons: The Evil Beast Satan Runs the Joint, All the Marketing BS

Update:
Unfortunately this store has committed pretty much the ultimate sin for a business so I’ve got to change my review… Recently I sold my XBOX console and a ton of games back to them (for next to nothing of course). I know I can get more money on Craigslist or elsewhere, but I like that they wipe the consoles of all my personal info so that nobody can order stuff from XBOX LIVE on my credit card. I’m sure one can do that for themselves, but I’m not all that technical and don’t trust myself to do it right. Well here’s where I’m tempted to use all caps and swear a lot! A month or two after I sold them my console, I started getting charges on my bank account from XBOX LIVE. By the time I noticed it, there were a BUNCH of them! I spent a couple days on the phone with Microsoft, my bank, and with GameStop. It turns out THEY DIDN’T WIPE MY CONSOLE CLEAN when I sold it back to them! So whoever bought it discovered that they could purchase all the games they wanted with my saved info. I had over $ 500 charged to my account plus over $ 150 in bank charges because they made the account go negative. XBOX refused to credit me for the fraud, and GameStop basically said «Oops, sorry.» The GameStop manager admitted that it had to be their mistake and even that one of their employees could have purposely failed to wipe the console and then taken it home to steal from me. Whoever bought the console from me DIDN’T ENTER THE TRANSACTION on their end so that there was no record of it. Unbelievable fraud and illegal theft, plain and simple. I finally had to go to my bank in person and fill out numerous, notarized forms to get them to charge back the purchases against XBOX. This isn’t a bad review for poor service or high prices. This is a bad review for downright illegal behavior that cost me a lot of time and stress. Never again will I step foot in another GameStop. If I could sue them I probably would.
— — — — — –
Initial review:
I won’t bother commenting on prices or trade-​in value for games etc. because it varies and you can figure that out on your own. My review centers around the customer service of the staff.
I’ll be honest, when I think of a bunch of 20-​somethings working at a video game store I kind of *assume* that they’ll be bored and rude, with a sullen personality. Or better yet, make me feel stupid for not knowing as much as they do about gaming. I guess it’s a prejudice on my part.
But I was pleasantly surprised at the lengthy and friendly conversations I’ve had there about all the ins and outs of games, consoles, etc. Very knowledgeable and with a personality too! I’ve had consistently good experiences here. I’m a fan of this place.

This particular GameStop is the worst one I’ve ever shopped at. Now, it’s just a place I use to walk through on my way to Barnes & Noble.
I’ve had numerous issues with the staff at this store. Twice, I have seen a pre-​ordered game (that I came to pick up the date of the release) be sold to another customer. All the staff does is blame it in someone else from earlier in the day.
The staff is also very unprofessional and not helpful. If you ask a question it’s like the worst thing in the world because they are in the middle of a deep conversation with other employees.
I won’t be shopping here again. I plan on taking my money to Best Buy.

Ok, I admit it. I’m 40+ years old and I love video games! I can remember playing tabletop Pong at one of the original Mr. Gattis about a hundred years ago. My high school best friend and I used to spend our lunch money on Pac-​man at a grocery store across from school. We’d then pilfer their Dexatrim so we wouldn’t get hungry later in the day. I’ve owned just about every console there’s been since the Magnavox Odyssey. Does anyone besides me even remember the Odyssey? Someday when I’m old, infirm and in a nursing home, I’ll still be button-​mashing while they change my diaper and wipe drool off my face.
Why am I mentioning this? So you can know that I’ve had just a little bit of experience with video games. With that said, Gamestop is about as good as it gets for a brick and mortar gaming store. The have knowledgeable and friendly employees. Their selection is unmatched and they have good specials. Can you get better trade-​in value at other stores? Maybe, but who wants to drive from store to store and wait while you get offers for your used games? Not me… I’d rather just get a game or two and go home and play.
If you live near the Arboretum, this is your best bet for buying games. I buy most of my new (and some used) games online, but if I’m looking to do a trade-​in or I need to place an advance order for a game that’s yet to be released, this is where I go. You can pre-​order on Amazon or other sites, but Gamestop usually has some «extras» you can get if you sign up at the store instead. I like Gamestop and will visit their store again and again. I really like that so many of them are connected to Barnes & Noble. If I’m not careful I can spend an entire afternoon cruising between the two stores with my tasty Starbucks beverage in-​hand.

Who thought attaching a video game store to a Barnes and Noble was a good idea? I mean, I know kids don’t read anymore… but do we have to make it so obvious?
The worst trade in value in town. I came in here with some stuff to sell… 40 bucks store credit. I took it over to Gamefellas… 150 dollars store credit. Hmmmmmm, let me think for a sec.
Their used game selection is really overpriced. Many times you will only be saving yourself like 2 bucks. At that price I’d rather buy a new game.
The staff is the same pimple faced teenagers you’ll find at any Gamestop. Unhelpful, not very knowledgeable, and lazy.
You can get better deals on all gaming stuff at Gamefellas… or even Best Buy. Pass.

Re: Gamestop in general
Gamestop has been a great resource. They offer used games at a significant discount: the older the game, the better the discount, of course. They offer a 7 day review period. If you buy a game and hate it, or decide it is too easy or too hard, you can bring it back during the first week. They sell refurbished game systems (with a warranty). I have never had a problem with any of the 4 different ones we have purchased. I highly recommend this place if you buy a lot of games.
Re: this location specifically:
The clerks are personable and knowledgeable. They discuss the merits of the games with my son. They laugh politely at my husband’s bad jokes. (I think they even think some of them are actually funny, go figure.) They fully explained the warranty on the used system we bought. They offer to call to other stores to find a game they don’t have in stock. They offered, but did not push, their discount card program. (Just like the previous reviewer, my son too has announced that this will be his first job when he grows up.)
They lose one star for aesthetics. The stores tend to be crowded with displays and a cacophony of color and sound. The kids love it — it is a bit much for me.
A side note. If you buy, or plan to buy, a lot of used games you should consider their discount card program. You pay a nominal fee ($ 10?) up front for a discount on any game or accessory purchase for a year. It can add up pretty fast, we always recover our «investment». You also get a 1-​year subscription to Game Informer magazine.
Keep an eye out, too, for ads. They have extra trade-​in credit offers during the year.

Kudos to the staff at this Gamestop.
A couple of years ago, when my son was younger than he is now (9), he went into this Gamestop with money he had earned to buy something he wanted. Doing the parental thing, I urged him to handle the questions with the staff and the transaction on his own while I stood by. It was busy, but not overly so.
A young man that worked there talked to the pretty girls, answered young men’s questions, even while my son patiently waited in front of him and not a few of those people jumped a head of him. Finally, when they stopped pushing him aside, he began to ask his question. The young man that worked there announced that he was now off the clock and walked away from my son, who was standing there crestfallen.
I was seriously and totally appalled at how he was treated by this employee. When I walked after him and quietly made a complaint that my son had been waiting before at least three of the people he had helped, he reiterated again that he wasn’t working, and proceeded to flop down in the back and get on his cell phone.
I walked out with my son, and loudly announced I would no longer do business with this store. Another father, with his son, followed after me after witnessing the appalling customer service. Rarely had I ever been so angry at a store employee.
Flash forward a few years later, and I bought a Wii at the ToysRUs, but needed more controllers, which they had promptly sold out of. I checked every other store in the shopping center, and there were none to be had — I stared at Gamestop warily, determined to continue punishing them. In the end, the look I knew would be on my son’s face if I came home with only one controller won out over my grudge.
I was amazed at the change in the store. It looked the same, but the employees were helpful, and polite, and I witnessed two instances of them directly helping children. The next week, I brought my son there, and he was treated like «one of the guys». In fact, he now feels so much like he belongs there that he has announced that when he gets his first job, that’s where he wants to work.
Before that experience, this would have been a very different review. I’m glad i gave the store a second chance, and I have not been disappointed with the service of the attitude of the folks that work there since.