Finish Line

Great selection decent prices but terrible service. Most of the sales assistants are more concerned with getting the sale credit and not helping you get fit. If you already know what you want or need. Or if you are going there for fashion and not utility then it would be a good place. And don’t go on weekends!

I like this Finish Line they ate so helpful. Have a big variety and I always find something.

Apparently you can’t ask to try on more than one pair of shoes because then they become the same pair, if I don’t like the first one I won’t like none of them, that is about the dumbest thing I’ve ever heard, I’m sorry that I’m an actual paying customer who hasn’t bought a pair of good running shoes and decided to walk in and try a few, the purpose of your job is to attend to my needs now whoever said the customer is always right is wrong because some people are crazy, anyways I won’t stop here again.

Total failure of management on the importance of customer service and checking out (paying $$$) for shoes. We waited for 25 minutes to pay, with only one out of four registers open on a busy Friday during spring break. We saw numerous employees, but no one was actually working.
We will not be back!

Worse customer service from manager, rude and no respect. Call corporate about this location to file a complaint and will be making sure non of my family and friends will be going here.

Awesome shoe selection! The nice young man that assisted me was very knowledgeable about pronating and supinating and even watched me run to match up what shoe I needed! I double checked on the price and their prices were about $ 10 – 20 cheaper than other retailers.
Happy running!

Bought shoes on clearance last night. Took it home, tried it on with socks and it was tight… did NOT even walk in it. Out I back in the box and took it back. Manager (Reynaldo) was freaking mean! He said it was used… I argues that it was probably used when I got it since it was in the clearance section. He raised his voice and said if I were to see that shoe in the rack as it is, I wouldn’t buy it. This store must get scammed a lot as they treat customers like lying sacks. Bought shoes on clearance last night. Took it home, tried it on with socks and it was tight… did NOT even walk in it. Out I back in the box and took it back. Manager (Reynaldo) was freaking mean! He said it was used… I argues that it was probably used when I got it since it was in the clearance section. He raised his voice and said if I were to see that shoe in the rack as it is, I wouldn’t buy it. This store must get scammed a lot as they treat customers who return stuff like a lying piece of crap. For real… this is how business’s go out of business. I would give zero stars if I could.

No better place to find the right shoes at a great price

After looking at shoes on my own and standing around for a while I finally went over to the cashier area and asked a clerk if she could find someone to help me. The music in the store was ridiculously loud and she couldn’t summon anyone, so she helped me herself. She was nice enough but resorted to bringing me shoes above and below my size because they were out of stock in my size. I would think a store selling athletic shoes would have a policy about being as sure as possible that the shoes fit correctly.

This shoe store sucks. Period.
I wish I could just say, ‘yeah, they’re all kids working here, so the service is to be expected”, but F that crap. When I was 16 – 19 I was busting my ass and customer service was damn high on the list of things to be expected from my employer. Honestly, it seemed that no one in this entire joint knew their ass from a hole in the ground. 20+ minutes for someone to even acknowledge me, then another 20 for the ‘try on’ and the transaction. If I wasn’t returning a pair of sneaks for store credit then I would have just left. Oh well. I guess it’s off to big box stores like Dick’s for my kicks.

Anybody remember the original Finish Line in Barton Creek mall? The small space on the upper level before the food court was built. I was the first customer the day they opened up. That makes me special at least so I thought. Do I get a long time first customer discount? I just got the ROTD on Unilocal!They hadn’t heard of that either.
So I’m not a superstar when I grace the hardwood planks that surround a massive amount of sneakers and clothing; but this place gets a good grade from Ol’ Rooster. I’ve recently rekindled my Jordan obsession and have purchased a few pairs of shoes and some nice clothing that ended up in the clearance rack. A Jordan shirt that was $ 60 down to $ 18!
Finish Line is the largest shoe /​athletic store in Barton Creek Mall. The feel of the store is enormous compared to Foot Locker and Champs. The staff at FL also seems more accommodating than the previous mentioned competitors. I’ve also found they will happily match sale prices within the mall.
Despite the lack of recognition for the first guy in the door many years ago, these folks seem to keep me happy one pair of shoes at a time