FedEx Office Print & Ship Center

New cloud printing feature is horrid. Try printing a list of documents from Dropbox or google drive. TAKES SO LONG TO NAVIGATE.
Like the touchscreen kiosk is slow! In 2015! THEY ARE NEW!
Fail.
The workstations are a failure. It’s 2015 folks, who is in charge here?!
Probably 60% of web sites work here.
Outlook webmail is severely lacking
Apple iCloud email does not work at all (severely out of date browser)
GMAIL IS NOT ACCESSIBLE. WHAT IS WRONG WITH THIS PLACE?!
everything I used to come here DAILY for is a total failure now. Has been for about a year with no improvements.

Great people! Calm, helpful, professional. Excellent service! Very helpful on the phone too. I’ve been here several times and always had good service but tonight was excellent! I’ll be back and glad they are here!

I can’t recall the last time I saw anyone work so hard to not work. If you come in with something difficult, like an international package, you can tell right away that they’d really rather you went to UPS. So, after filling out a shipping form, with a fairly busy Canadian address, the charming Mat behind the counter was pointing to the other blocks I needed to fill out, and yea, there and there, and don’t forget the price. Then, it was, oh wait you shouldn’t have put the price in that other price block, now you’ll have to do the whole thing over again. Huh? But I was following your instructions Mat. But no matter, he said I have to start all over, and didn’t bother to apologize and he sure wasn’t going to offer to help. When I said I was parked in a 10 min parking zone, the kindly manager, who seemed to be helpful up to that point, informed me that it would take about 30 minutes. Yea, okay, so I get the picture. Oh, and of course, I couldn’t possibly leave my package in the store while I go get another parking place, but thank you sir, and don’t let the door hit you in the arse on the way out! Nice folks. I did as they suggested and took my business elsewhere. I suggest others to the same, at least for this particular store. Oh, but one disclaimer. Both the manager and Mat were very friendly to an attractive young woman who needed help, so if that’s your profile, you might like them!

Go to Rainmaker at 301 Congress. They’re more than happy to help
This FedEx is terrible. There is no concept of service. Depending on who you speak with, you will hear something different which can be frustrating if you’re chasing a deadline. I called in the night before I needed something done in a pinch the next morning. I was told to expect a 30 minute turn-​around. When I spoke with them in the morning, I heard something different.

I have no clue how this place doesn’t have 5 STARS! Jesse and the whole staff saved my ass when posters weren’t ordered correctly. They were printed as paper posters and not on foam board (not their fault) and they dropped everything to mount them on board backing. $ 305 later and a bag of gummy bears, everyone was happy. Thanks for all the help and out of this world customer service!

Nice people, bad packing skills. Sent a picture with a glass frame and they packed it with zero padding. So yeah, that broke.

This office is great. David was very very helpful in shipping a large box of china. They custom packed it. Great job !!

Disgusting. Terrible customer service. Homeless people living in bathrooms. Don’t use this location.

EPIC. FAIL. One of the in-​store clerks took my shipping label to send out a package and misspelled the recipient’s name on the package. Luckily I noticed it and asked right away for an edit so the name matched what was written on the sheet. He fixed it and said he had to create a new tracking number and charge my card again. He assured me that my card would not be charged twice however after a few days both pending charges came through my account. When I took the time out of my busy work day to go back to the branch in person and get my refund, I was disappointed to find out that they were extremely unhelpful with the situation. Not only did I have to tell my story to three different people in the store (including the guy who made the mistake originally!!!), they also tried to give me the brush off and told me I had to call the 1 – 800 number. Luckily I didn’t take their «word» another time and I asked the clerk to make the call for me. He called and we had to tell two more people the story. They tried to tell me that it was my bank’s fault and I had to call them to resolve it. During this entire process not one person apologized for this happening and for the inconvenience it caused for me. I called my bank after leaving to file a dispute and they were efficient and helpful and apologized even though it wasn’t their fault! I feel bad for the people who work at this FedEx branch as I don’t think it’s entirely their fault that they are clueless and helpless, I think it’s the lack of training and leadership and for that I feel sorry for all of them.

Amazing service! Thank you Nina!
Not only was she in a good mood at 8am on a Saturday she went out of her way to help me. Best customer service I’ve ever received at this store.
1 star removed for :
super slow internet connection
I don’t recommend the self serve area. I couldn’t get anything done over there and ended up needing assistance for everything I wanted to print.

I went in just to ship an overnight letter. No big deal. But I was confused about the forms (I’ve always just used corporate accounts), so I went to the full service counter. The guy at the counter said he could help me, and instead of just taking the 90 seconds to ship my letter, he took me over to another counter and walked away to make copies. It wouldn’t have been much of an issue except that there were 4 people in line including me, and the guy in the very front was shipping an enormous, rusty bumper that required some serious packing. He’d just gotten started, and it clearly was going to be a while.
There was also another worker in the store, but she neglected to get off the phone when the line was piling up, which in my opinion is very rude. So, Fedex has forever lost my business, and I absolutely do not recommend using this location in particular.

Just went in to scan an 8 page document. Self serve and it was $ 13 due to the archaic equipment and Internet connection. The scanner wasn’t working properly, so would be more than one document. The woman (Nicole) who was initially helping me said she would show me how to create it as one document when I was finished scanning. I went looking for her 3 minutes later and she was at lunch.
The gentleman behind the counter said she would be back in a few minutes. Well, I’m paying by the minute! I figured it out, but it took forever to email the document to myself because of the slow speed. No wonder you pay by the minute. The same employee was unable to help a woman who was in self-​serve and repeatedly said «I don’t know how to do that.» Incompetent employees and a complete ripoff.

If I believed in giving As for effort, then… no, wait. The FedEx store still wouldn’t get one.
Now, Brenda’s a nice lady. So is her manager Lori, her assistant manager Stephanie and the menagerie of employees of various skill levels working in the store.
Thing is, it took me two visits and nearly two hours to send a document FedEx ground to Houston — while being assisted by these folk, who as I understand it are «professionals» when it comes to things like sending documents to Houston.
Indeed, Brenda and her friends were persistent about their blame of «the system» (which system, I’ll never know) when it came to the repeated difficulties I faced shipping my document. With all due respect, it is clearly the operator, and maybe all of them: I may have lost faith in the human race this week.

They are polite about it but they never have time to print something the day of. I’ve tried three times now to get something printed day of and they can never do it. If you need something the same day, try OfficeMax!

worst service ever! super rude and lots of attitude. worst staff!
they will try to nickel and dime you every time you come in here.
I am soo done with this place. go somewhere else and be happier.
This has been a cumulative review over the past two years that I have used them.
I have given them the benefit of the doubt.

I come in to print out the Boss Monster preview and their copier botches halfway through the print job, AFTER I’ve paid. So I tell the lady at the desk and they promise they will refund me any money I have to pay to reprint the portion of the job that didn’t get printed. So I print out the pages that didn’t print out and go to the front desk and they only take three bucks off what I paid… which was fourty bucks in total (twenty for the initial print and about eighteen to reprint the pages that didn’t print). I go into lengthy discussion about how that isn’t right and that in total the whole project only cost me twenty and I was merely reprinting what didn’t get printed, and they were convinced I printed out more sheets than I had in my hand despite buying only eighteen card stock sheets, which I was holding in my hands in front of them. After about five minutes of trying to explain to them how counting works, how their print jobs are actually calculated, and how they were breaking their word to me, I gave up when they just wouldn’t budge and left.
Seriously, I got shafted on a small project. Don’t go here.

Long wait at lunch time I would try another place with less wait

Stopped in here to buy boxes, and get FedEx Ground forms and instructions last Saturday, when wrapping up our exhibit booth at a conference. Got the wrong form and instructions from the guy working there, which ended up costing us an extra $ 268.00 in shipping when the hotel filled out Express forms and shipped the boxes to me after I had already flown home.
Called in to discuss the situation with Farrah, and got a lot of attitude and rudeness. She said she’d talk to the manager, and call me back. 2 days later, still no call back.
I called corporate and they credited me. The girl at this site, Kelly, is great. But the guy I dealt with, and Farrah, are responsible for the 1-​star rating.

thank you Brenda!!!
I went on a Thursday morning to print a resume and a few other documents for an interview. Brenda took the time to help me make a great paper selection and answer my questions (questions that had nothing to do with her job description).
The printer was rather moody but Brenda was patient and worked with it until it printed my needed documents. She adjusted my time so I did not pay for the printer error and never stopped smiling.
Customer Service, Customer Service Customer Service
Thanks Brenda!

One star off for the encroaching corporate FedEx silliness, but a great staff wins out.
I have been getting things printed, copied, mounted and bound here for a long time, since before Kinko’s became FedEx Office. They do great work at reasonable prices and they are within walking distance of work, so they are my go-​to spot especially for quick jobs.
The website can be a bit confusing for online ordering, but the staff, many of whom have been here for a long time too, make it easy to do business here. They are quick to fix mistakes, comp items if there’s been a mixup and willing to work under tight deadlines when needed.
I like the people here, so much so that I can forget it’s now part of the big FedEx borg. Personal attention and friendly staff make all the difference for me.