Faught Service Company

Faught did a great job for me on a complete HVAC replacement and whole home weatherization. The guys on the crew was very professional and knowledgeable and Don was always available to answer questions. Overall great experience with trustworthy team.

Faught Service Company just finished cleaning up mess that resulted from my having annual service contract with Allpro Drain and Air Rescue for last several years. Outside unit had never been cleaned and main unit was missing p-​trap.
So happy to be with a company where service people are paid by the hour instead of by how much they can sell a customer. I would still be with Allpro if my a/​c unit hadn’t given out last week. Mark, Allpro’s service tech, came out and said my eight year old system was out of warranty. He quoted me a high price to repair and tried to sell me a new system. He was a little too eager to take that 10k out of my pocket though, so although they were «my» a/​c company and Texas summer was too close for comfort, I decided to get some additional bids.
Dan, the Faught salesperson, came out next day to quote me a new system, but took one look at my existing a/​c and said (contrary to what Mark had told me) that I was still under warranty. He said it would still cost me labor, which just made me smile inside.
I gave them the job and, at a fraction of the cost Allpro quoted, I am up and running again. I cancelled my annual contract with Drain and Air Rescue and signed up with Faught. Since they were already at my house replacing a part, to be extra safe, I had them repeat my semi annual maintenance service, even though Allpro had just done it a month ago. That’s when they found the general lack of upkeep. Sheesh.
I say again, I think it is the difference between having a tech who is paid by the hour and one who is paid to sell you stuff. This seems to be a truism for many industries. Small businesses in particular seem to be either service oriented and take care of you properly, like the owner Bonnie and her entire Faught Service organization did, or they try to make as much money off you as they can, which discourages true «service» and encourages the dishonesty and the generally poor service that I experienced with Allpro Drain and Air Rescue.

We had them come over for an energy audit. They claimed that there were no energy rebates except an entirely new heating and cooling system that would cost 14k. (It turns out there are lots of other rebates). Then when I asked to have them send me a bid for the job they never did. Obviously they didn’t want out business and we went with another company. I was very disappointed.

Good service, prompt, and explained the options for replacing our outdated compressor. They clearly explained what they do and do not cover, and helped us figure out a schedule that worked for everyone.
They also handled the Energy Audit and all the Austin Energy and City of Austin paperwork and inspections. It helped that they helped set our expectations about what to expect with the rebate program.
During the process they suggested options we could consider, explaining the pros and cons and cost considerations clearly.
Crew came on time, worked quickly and were efficient, polite and tidy.
Also, they were concerned about getting all the work done, there were some minor electrical issues that cropped up and they coordinated working with the electricians. (Rather than being cranky or difficult about it, they were flexible and understanding that it would be better for us if the electrical work was completed before they blew in all this new insulation…)

Whenever I spend a relatively large chunk of money I assume the job is going to take at least a month. Faught S.C. had us up and running in ONE day. In addition to the most efficient and quietest unit, they added more space to the return air box and increased the size of the plenum and removed many feet of unused flex duct in the attic and brought everything up to code. Larry was great at recommending the proper size unit and handling all the rebate forms. Very clean and professional workmanship all the way. Highly recommended!

I have had Faught Service install AC units in the least two houses I have owned here in Lakeway and most recently Austin. The Lakeway house had 3 AC units and not only was Faught fair about pricing they did an outstanding job. Quick and clean. Everything as promised and on time. The AC unit on a single story house in South Austin was Done just recently and included and full AC, whole house filtering system and germicide light. I can’t tell you how happy my wife and I were with the results and the install. A better experience than the first if that is possible. We love our new system and would recommend Don Faught and his crew to anyone without hesitation. And no, he has never been the cheapest… but I never hire the cheapest contractor anyway. You get what you pay for. Chris from BMW.

Called them to inspect the heating and AC in a home before we choose to purchase. Mark was very thorough and left nothing to chance. I came away with a very realistic idea of what it would cost to correct the situation, as well as what it would likely need a few years down the road. I could then compare these costs to the cost of replacing the systems altogether, or just walking away from the deal.
In any event, Faught understood exactly what I needed from them, and really went the extra mile to help me. I won’t hesitate to call them to service my AC in the future.

I recommend these folks. They bent over backwards to try to help me after I had a gas leak in my house and needed a repair. They were able to send someone the same day to fix the problem, for which I was most grateful. It meant that we were not without heat when the temperature was going to dip down to freezing. These folks are a BIG THUMBS UP.