Extended Stay America – Austin – Northwest – Lakeline Mall

UPDATE 2: As of Monday, Dec. 2, I checked out of this Extended Stay. I was almost not in a hurry to do so, because ever since I’ve been here since Sep. 30, this particular location has been great in every way. The staff and management at this hotel have been outstanding. They worked with me every week as I kept extending/​making new reservations. They ensured that everything I did online was acknowledged and any promotional offers and refundable taxes were paid to me in a timely manner, each and every time. I never had to wonder, or ask the status of anything. This was the best Extended Stay I’ve ever stayed during a period in my life when me and my family were living in Extended Stay hotels while trying to relocate to D.C. for better opportunities. Unfortunately we are still here and will try D.C. again. But during a time of great frustration and effort made on our parts to relocate, this Extended Stay was right here, making life easier for us. I will always appreciate this location and my stay here for me and my family was a good time. I’m doing completely away with the initial bad review because so much has been done to make that one day seem so long ago and almost forgotten. This establishment absolutely earned the five stars I’m giving it today.
UPDATE 1: As of Friday, Oct. 2, my experience with the Extended Stay at this location when I scheduled a teleconference with my bank and with the hotel manager to reverse the erroneous debit on my account. I ended up instantly getting that amount back. Customer service by the manager was a big redemption for this location. I was thinking the customer service here was shaky, but they got it taken care of.
I will say about this location that having stayed at two Extended Stay locations in Austin over the course of the past two years, this location is the cleanest and best kept. There is no trash all over the common areas and the area inside and outside looks like the housekeeping staff care about the place. It is recently renovated, and though the rooms are a little small, they are nice.

This is a fine place to stay, absolutely nothing wrong. It is a bare bones kind of place, like no coffee in the lobby even. Needless to say, none in the rooms, not even cups in the rooms. There are toiletries, and a breakfast I am told (haven’t been here that long yet). There is wi-​fi, and the rooms are interior, elevator as well, and even have smoking rooms. They are clean (not immaculate) but definitely clean, and nothing to complain about! The staff is nice, and the whole place is well-​kept.

Gets a star cause the first person we met behind the counter was pleasant.
The room very outdated. Can you say early 1980? Maybe 70’s
The advertise soaps shampoos etc etc but yet Carry very little of it.
Refrigerator doors open backwards it leaked water. Cleanliness not a strong suit here.
Breakfast a complete joke. The coffee when corrected was fine
What I mean corrected is to get it hot
Wifi such a pain to work with

Talk about horrible service. Waited close to an hour to check in and the entire time listened to the staff bicker and complain about each other. Never ever coming back again. Steer clear of this place! There are a handful of fantastic other hotels near by who won’t treat their customers this way.

First of all, let me say that my four stars rating for this hotel does not mean that this is actually a four stars hotel. It’s an Extended Stay, people. You can expect the kind of amenities that an Extended Stay hotel offers.
I landed this hotel through Priceline at a very low price of $ 34 per night. That’s right. $ 34 per night. My total stay for two nights ended up to be around $ 85 and change including taxes. So, at that rate, I wasn’t expecting anything special.
When I arrived at the hotel around 9:30 pm at night, the receptionist wasn’t too professional, but she wan’t too bad either. She got the job done. Even though one of the two keys that she gave me didn’t work. However, since I was staying there by myself, I didn’t really care. The staff that I’d encountered during the day seemed to be a lot more professional.
The hotel room was not too shabby. You have a kitchenette in there. You have electric range to cook, a microwave, a refrigerator, and a coffee maker. You also get some plates, mugs, and cookwares. The bed was clean. No bed and the bathrooms were clean. The A/​C blew cold, and there were no bed bugs (Yes, I checked.)
The room size is about the typical hotel room size with an additional few square feet for the kitchenette. Honestly, I was expecting a bigger room because the only other Extended Stay hotel that I’d stayed in was the one just a few miles south of this one. The one on 12 424 Research Blvd. When I’d stayed there, the room was a lot bigger and there were a couch with a pull out bed. Granted that the other location was a little bit dated, but my expectation was that all Extended Stay hotel had the same sized room. Silly me.
No problem during my stay here. No clog in the drains. I had hot water. They gave me extra towels when I asked. It did smell like new paint in the reception area, but not in the room. The walls were kind of thin, but it didn’t really bother me. However, if you’re a light sleeper, you could definitely hear the doors slamming from people walking in and out of their rooms. Mostly in the morning though. However, I don’t think this is any worse than any other hotels that I’d stayed in.
Wi-​fi is free. They do give you the option to pay extra for a faster speed. However, their regular wi-​fi should suffice unless you’re going to be streaming a lot, or skyping. Then you’re not going to like the internet speed. For regular browsing, checking your e-​mail, and to watch youtube every once and in a while, no problem.
You get free grab and go breakfast every day between 6:30 and 9:30 am including the weekends. They have coffee, muffins, oatmeal bars, and fruits. Better than staying at a Marriott where you don’t get anything at all (unless you’re staying on the concierge floor.)
At this rate, I’d definitely come back to stay here. I’m even willing to pay more than what I was paying considering that a cheap hotel in Austin is pretty hard to come by. If you’re like me and you just need a place to sleep and shower and do your business for a cheap rate, then don’t be scared of the «Extended Stay» name. Give it a shot.

I landed at ESA via Hotwire for $ 89.50 tax included. I thought the place was a good value for the money overall — I did not experience any of the same grievances as my fellow Unilocalers. However I will qualify that statement by saying I only stayed there for about 18 hours.
When we arrived, Heather checked us in. She was polite and quick even though there was some issue over whether or not Hotwire had paid them.
There are definitely areas of the hotel that smell like smoke (cigarette and otherwise) but our room didn’t. However it must have just been cleaned because right when we walked in our nostrils were accosted by an overwhelming lavender aerosol smell. That eventually went away though.
As for the room itself, hey, it’s not the Ritz… but I didn’t see stains anywhere, the bathroom and kitchen areas were clean, no damp carpet as others mentioned, and no pests. My only complaint was that the water was strange… it seemed like it was either half saltwater or there was way too much water softener in there. Either way it made for a weird shower and I was definitely not inclined to drink out of faucet.
FYI hairdryers are not built in to the rooms, but if you call the front desk they will loan you one.

If you like cold showers, this is the place for you! Nothing like coming back in after a nice walk around Lady Bird Lake to find for the SECOND day in a row, there is no hot water. Especially on a cold, rainy day during SXSW, when there are no other hotel rooms available in the area. Guess I’ll pay the day rate at 24 Hour Fitness so I don’t smell like a dead hobo’s armpit.

OUR CHECK IN GIRL WAS WONDERFUL, PROFESSIONAL, and she is mainly the reason why I am leaving 3 stars and not 2 … we checked in on sep14 saturday evening at about 10ish pm? She was very busy, but she handled everything so beautifully …
We got the room at $ 42 a night via
. So we were excited about the price but weary cuz it’s so cheap! THEN we got here and the outside was well lit, SAFE AREA, and was good all in all. Then our receptionist was so nice. We then get into a one bedroom King size non smoking room…
The first impression was WOW! nicely furnished, fridge, microwave, a STOVE, cabinets with pots and plates, just absolutely lovely. Big spacious room and bathroom. AMAZING!
Then it went downhill from there.
I suddenly noticed the awful stench of 500 lbs of air freshner/​carpet deodorizer that was heavy on the air and sticky on my foot. As an asian, I dont use shoes in the house, and out of habit, I took off my shoes by the door, and when my foot touched that carpet, I automatically felt it to be damp. I have mild asthma and I was already feeling uncomfortable. it is obvious that someone was smoking in this room, consistently … but ok, I didnt want to say anything since I didnt want to ruin our trip …
THEN!!! when my husband laid on the bed, there were stains on the top cover — and it looked to me like blood — like a lady with her monthly visitor were just here! It wasnt much but it’s still there and there were also hair on the pillow sheets. Sigh* we didnt want to complain but we had to … I always bring extra sheets with me anyways, but what if I hadnt?
The receptionist again stepped up on a plate and she moved us to the next available room right away. She apologized and took care of our problem in a snap. The next room was bigger, but we didnt care for it since we were only there literally just to sleep. BUT there were NO SMELL whatsoever, the carpet wasnt damp, and no stains. I did hear another room’s TV late into the night, but it was no big deal.
All in all, for the price and the type of service we received, I am still happy. However, I feel like if we hadnt been bumped up to a bigger room with a higer tab, we wouldve been stuck in a non smoking room that reeked of cigarette smoke anyway.

My friend/​colleague and I had a terrible experience at Extended Stay America — Austin — Northwest. We made an advance reservation for a nonsmoking room during the week of SXSW festival. Hotels in the city are nearly all booked this week, so it’s an inopportune time to have a run in with a bad hotel. When we arrived, the girl at the front desk checked us in without mentioning that we were actually being sent to a smoking room. When we went downstairs to ask to be switched, we were told that our room had been given away and that the only other option was a room with a ‘different smell’ that some other guests were complaining about. She also offered to give us someone else’s nonsmoking room and bump them to the nasty one when they arrived, but we declined. We asked to be moved to another (cleaner) property at the same rate, but without a computer system to check availability the girl was left to call hotels individually. After 15 minutes or so of trying, it was clear she wasn’t making any progress. When informed of the situation, hotel manager Priscilla Martinez told us to take it or leave it, and that we should be glad we have a room at all. Luckily, we stumbled upon the La Quinta in at Lakeline Mall and were able to get a fantastic room in a fantastic hotel with friendly, professional staff and no smells. The Extended Stay drama could have been really problematic if we had not been able to find another place to stay since we flew in from North Carolina. Let me be clear, the smoking room that we saw was more than a little smoky. The entire floor smelled horrible. The carpets were stained, the comforters on the beds looked like they had not been washed, and the phones and nightstands were really grimy. Stay far away from this Extended Stay hotel unless and until new management takes over.