European Wax Center

I’ve been waxing for 5 years and just went to Mindy for the first time today. She took very good care of me. My previous few experiences at this location weren’t the best because of the waxer I was trying out. I asked for someone else and got Mindy. She was polite, quick, and very efficient. I was considering not going back but because of her I’ll be sticking with the company for as long as I’m here. Thank you, Mindy.

I would definitely say I am disappointed & feel cheated out of my money with service & how they charge almost 120% cost & give you 70% of your service.
As a woman, I been getting Brazilians done now for 2 – 3 years. This time around. I didn’t require nor need one due to the last wax I received not all the hair was quite grown back in. Also, due to that technician was amazing but had no available for a quick appointment.
My issue with this service is I asked the front desk & my wax tech to explain to me the difference with «bikini line or bikini full» $ 7 – 8 dollar service charge difference.
I decided to go bikini FULL because obviously I will be on a cruise & on beaches for 7+ days… The woman goes had an shows me «the area» of what I’m paying $ 33 dollars for. So I said ok go ahead and give me the full which In my mind means «EV-​er-​a-​thing»…
After my service I noticed where my thighs start & my V ends… My bikini line was not fully touched. She didn’t take the remaining hair off on my inner thigh leaving me with a weird 1 inch of hair even FURTHER OUT from where she waxed my bikini line and where the damn thing starts…
Lady I told you the bikini FULL & paid you more for it. You left me hanging to shave off the remaining dark hair every other day now & will be noticeable to public literally by tomorrow & my cruise hasn’t even started! Thanks for over charging me for less & for the butcher job on my vagina. Literally.

No one EVER mentioned the 6 month probation period to me in the 4 years I’ve been coming here! I’m so pissed that I’ve spent thousands here and they date to treat me like this. I’m pissed! I just bought 12 new waxes so how can I even get my services done? I know NOTHING about this stupid rule. Losing my business for sure hopefully I can get a refund because I’m over it. And I have to drive 40 min to get to the closest one!!!

I have been going to European Wax Center for almost 5 years now, and they have definitely lost my business.
This location is operated by Christina, whom I feel is a very unprofessional, incompetent individual. Considering how long of a customer I have been with this company I am very disappointed in the unprofessionalism of how she does business and runs her store.
I am now put on a «6 month probation period» because of her employee’s mistakes of not booking appointments on the correct dates that the customer has requested.
Because of the lack of poor training, I am now being penalized for something that I didn’t even do.
Also, because this has happened in the past, supposedly this was noted in my file but I highly doubt it was at this point. I even switched locations because of how much I enjoyed my waxer and how convenient this location was to where I live.
Speaking of waxers and poor training, their employees constantly talk trash about the management and corporate about how displeased they are with their jobs. I have specifically been told by a waxer that the manager of this location is ALWAYS late for work herself, always calling out because she was out too late drinking the previous night. How can this person whom is a manager of a company, call ME out for an apparent «no show», when she can’t even enforce these rules for herself?
Plus, the receptionists at this location always seem to be irritated and in salty mood, and not once have I shown up for my reservation is there not a new receptionist.
Did I mention that I’ve given this company tons of money? I have bought wax passes before, even referred the company new clients. I have spent THOUSANDS of dollars with this company, and for what reason at this point? I’m sorry, but sometimes it IS about money.
This is supposed to be a luxury where individuals come to unwind, even relax, and treat themselves. Instead, it’s a place that is runned by a bunch of salty, gossipy ADULT women who can’t keep the drama in high school.
No wonder why European Wax Center is constantly hiring on Craigslist. And no wonder why the employees are switching locations and moving elsewhere. Honestly, I don’t think I want to be a customer to a company that not only isn’t professional, but their employees openly talk about how much they hate working there.
I called corporate and they told me that it is up to the manager of the location if they decide to not put the probation period on the customer. If this is correct, then this all just seems very hateful for no reason at all. I guess if you can lose one customer then you can lose them all.
I hope now that I have aired my concerns for this location, I hope that someone can reach out to me to help mend this customer relationship like professionals in customer service should.

First ever Brazilian and Aley made me feel super comfortable. I was so nervous but I do not regret it at all! Coming back for sure (:

Went in for my first brow wax (which was free!) the wait was very short which was awesome since I hadn’t made an appointment. The girl that I saw did a very good job. She knew just what to do to fix me up and even gave me some pointers to help maintain in between appointments and how to start fixing my lroblem areas. Everything was very clean and nice inside and the staff wore scrubs which made it seem more professional. I will definitely be back!

I made an appointment for an eyebrow wax and the service was great. I was greeted by two smiling faces when I walked in the door. They greeted me by my first name. It was my first time going to the European wax center so it was free and that was a nice surprise. the setting was very clean and modern and the woman who waxed my eyebrows Ashanti explained what she was doing and the products she used the entire time and made me feel very comfortable. I would recommend this place to a friend and I will return for my eyebrows again in a few weeks and maybe some other services.

I HAD an appointment scheduled for Sunday at 2:30pm. The main hub website claims half off your first wax. I had a Brazilian and underarms scheduled. Received a call today to confirm my appointment. I was told I HAD to have a Texas ID to receive half off my treatment. I’m an out of state member of the US Navy who spent 4 year active duty and now am on reserve status while attending Texas state university. I asked if my military ID would work and was told no. So because I serve my country and go to school here and posses an out of state ID I’m denied an incentive that never stated that is what you needed to receive the deal? Complete garbage. My friend highly recommended this place. I’m not sure why though.
Update:
Slaughter lane location accepts mail/​utility bills as proof of residency like corporate states they’re supposed to.

I would recommend Jazmin. I was in and out quick and she was really personable. Just moved back in town and glad I found her.

Jazmine was the best! Made me feel so comfortable and was great to talk to. I’ll be going to her regularly for sure.

It was my first time at European wax center and I was getting a Brazilian done, and I was pretty nervous. It wasn’t my first time to get a Brazilian, but the experience I had before was absolutely horrid. Alex called me back and asked me a few questions, and then explained what she was doing so I wasn’t as nervous. She did a wonderful job of distracting me and making it as painless as possible! Plus it was half off since I was a new customer! I will be back to see Alex again!

I only have one positive about his place: the quality of the wax job European Wax Center did on my eyebrows was always good. My eyebrows were waxed and plucked to perfection and I always felt good about the shape when I left.
However, everything else was so terrible that it overshadowed the waxing experience. The worst part about this place is how PUSHY the associates are. I bought a package that allowed me unlimited waxes for 10 months. You would think they would be less pushy to a person when they visited the store multiple times in a month. But every time I was there, I would be made to feel uncomfortable as associates would continually push products and future wax passes in my face. I was even asked one time by a waxer to pretend to the receptionist that I was interested in buying one of their products, so it would look like she did their job. So I was put in yet another uncomfortable position of saying I was not interested to the «we don’t take no for an answer» receptionist. It got to the point where I was feeling harrased to buy items.
Another annoying example of their pushiness was the pressure I would receive for booking an appointment in the future. I would explain time and time again that my work schedule is too inconsistent for me to schedule future appointments, but they proceded (EVERY TIME) to tell me the benefits of booking future appointments. I even asked for a note to be put in my file saying I do not like making future appointments, but that didn’t even work.
The waxers always smelled like cigarettes. While most were friendly, it was hard to get over the overwhelming smell of cigarette smoke so close to my face.
They would also never recognize that I was a repeating customer, which is frustrating when you are spending so much money. Every time I would be asked, «is this your first time visiting us». This is not a way to keep customer loyalty. Many of these frustrations could have been solved with a simple computer system that allowed the receptionists to keep notes of their customers. The last few months of my wax pass became dreaded as I knew I had to keep returning to this dreaded place of repeating conversations in order to get my moneys worth.
If you are simply looking for a quality wax job, then you may be able to visit this establishment. However, if you give any care to customer service, go far, far away from this place.

I was looking for a new place to try to get my eyebrows waxed. I am very picky when it comes to these caterpillars! I had been growing them out for a couple of months and wanted to make sure I selected the right person that wouldn’t just wax them all off. I was at hobby lobby when I received a flyer when I returned to my car for a free complimentary eyebrow wax. I was hesitant bc the «you get what you pay for» saying popped in my head so I sat on it and did some research. I found that Hilary was someone who was recommended. I called and scheduled my appt and was able to get in that same day. I went in and was immediately greeted by the receptionist. Hilary called me back and I began to explain to her what I wanted. I don’t like them thin so it was very important that she hear what I needed and she did just that! Before she waxed she explained and showed me where she would be waxing so I felt comfortable. When she was done I LOVED the results! They even fill them in (its optional) with some powder in your shade of color which I thought was really cool and nice. I will def be going back. She was courteous and professional. $ 18 for wax does sound kinda pricey but I only go once a month so this is perfect for me. PLUS, if you check in on fb/​instagram they give you $ 5 so its not bad at all! They also have referral points that they give you if someone you refer mentions your name which is great as well. When I checked out I wasn’t hassled to purchase anything as previously mentioned on here. The receptionist did inform me of the packages that they offer and gave me a book to look over and sent me on my way. Didn’t feel like she was overselling at all and will def be back!

Alicia was amazing! She did such a great job and cared! I would of rated this 5 stars but damn the guy at the front just doesn’t take no for an answer and it’s so annoying! I was honestly about ready to walk out before even getting my eyebrows done! Then after I was finish more selling!!! He is a pusher! I HATED IT! I might come back I haven’t decided I did make another appointment just to shut him up but I’m mostly likely to cancel. Just to much pressure!

I went in for a brazilian wax and they didn’t do a good job, when I got home, I noticed that I still had some patches of hair here and there. Also, because they are in such hurry to get you in and out, they don’t seem to take the time to be careful and wax you gently. I decided to give European Wax Center a try because first timers get a free or discount wax but I will stick with Beautiful Me, which is where I usually go, they don’t hurt you like they do in European Wax Center and they get the job done properly. I did give it a two star because the people there were nice, but that’s it.

I came here for an eyebrow waxing, and was very pleased with the results. I specifically asked for just a touchup and stated to the technician that I didn’t want thin eyebrows. She was very careful and took her time. She was very friendly and explained what she was doing. The only thing that I would say is, they try to really sell you on their waxing packages and buying their products. But for an eyebrow waxing, I would definitely return. Also a plus, your first wax is free!!!

I received a call from management about 2 weeks after my original review. Christina was more than professional and apologetic, citing a mix up in the call center that resulted in her not receiving my message in a timely manner. She listened to my complaint and didn’t make excuses or get defensive, which I appreciated. Christina made things right for me and even recommended another waxer, should I decide to give the center a second chance… which I did a couple of days ago. Brittany was fantastic! She was the only waxer there, so my appointment ran late. Despite it being the end of a long day for her, she was extremely personable. She worked efficiently, minmizing my discomfort and I’m very pleased with the result. Overall, a big improvement from my first visit.

Went there shortly after their opening to have my brows touched up. I was a little nervous they would take too much off, and end up making them look too feminine, seeing that I’m a guy. But not only did they make them look good, it was also very comfortable and quick. Hilary was very knowledgeable about the wax and the whole process. The front staff was also very friendly and helpful! Most definitely the go to place for all waxing, for men and women!

I just moved south a year ago and was so excited to see European waxes new location go in. I used to live more central and go to the Triangle location which was my wax haven.
My first time in I saw Brittany and she impressed me so much with her quickness and knowledge. She made it almost painless by distracting me with her wit and lovely personality. She definitely made me feel very comfortable.
I almost forgot where I was and what I was doing.
If you wax, Brittany is your go to lady!
She did my eyebrows and Brazilian, and I couldn’t be happier with the results.