Embassy Suites by Hilton Austin Arboretum

After moving out of state in 2014, this has become our «home away from home» hotel. The location is perfect for visiting/​hosting friends and we love having a separate bedroom so our son can hang out with his friends with their own TV, etc. It’s clean, quiet, safe and the employees are always very friendly. We love the hot buffet breakfast and daily «Manager’s Reception,» which are included in the room rate. Our son loves the swans inside, the indoor pool and the glass elevators. Any time I called down to the front desk for something, someone was at our door within minutes. I have told people I could totally live there! :)

I’ve stayed at different Embassies Suites before but this one is very nice. Located near The Gateway with shops, restaurants,& movies. Across the highway from the Gateway is another shopping area called The Arboretum. Upon arrival I was quickly helped with smiling faces. I was presented with a lil bag with bottled waters & checked in. I was told of the hours of the managers hour in the atrium for cocktails & appetizers. The atrium has a mini waterfall with two huge Royal Swans in them. Omg they’re beautiful & majestic. They’re called Butch & Sundance. My suite is nice & clean & fully stocked with drinks & snacks. If you’re in the area & needing a nice place to stay with a indoor pool with nice perks then this tour hotel.

Welcome back to 1992. The place needs some serious redecorating. The breakfast was substandard at best due to the fact that you don’t get fresh pancakes anymore and the pastries were still frozen. The pool was murky.
The fire alarm went off in the middle of the night, almost had a heart attack, got nothing but a stupid letter from the management explaining the situation.

It was ok. They do need to do some touch up work as things are getting a touch sloppy. For instance, household staff seems to ignore requests. We didn’t have a room service menu and never got one when asked for it. Same with kleenex — took some repeated requests.
Some things didn’t work. The TV would freeze repeatedly and lamps didn’t work. Downstairs, the rest room was out of toilet paper and the soap dispensers were broken or empty. Sloppy.
The breakfast buffet has cheapened up with selections. They used used to have trays. No more — so it took repeated trips to get everything. If you wanted eggs, a drink or toast — three trips. I think folks used the trays to take food upstairs and that probably increased the amount eaten — so they shut it down — that’s a guess.
The hotel is also full of kids who are constantly screaming. It seems the place attracts parents unable to control their kids.
I agree that breakfast time needs to be extended on week days.
Desk staff was very friendly and helpful. The maid service (I grant you it is a crap job) have the sullen glare and annoyance down pat.

Without a doubt, this is one of thr nicest hotels to stay at by far. The evening reception is a nice way to end the day and the breakfast is excellent. Feels like a 4 star hotel minus the snobby people. The bathrooms are a litte outdated l, but everything is maintained well. I will definetly stay here again.

I have a different standard when it comes to Embassy Suites, but none of those standards was meet. Bathtub filled up with water during showers. Carpet was noticeably stained. Light switches dirty. Water damaged in the ceiling and most of the time mole tends to follow. Candy tray in premium room had this red sticky stuff in it. Myself and family left the room for breakfast, once we returned house keeping had already came and stripped the room down as if we had checked out already. To end on a good note Happy hour and breakfast was above average.

Drinks and snacks flow freely at the free happy hour. Great treats in the rooms for premium level stays. Clean, quiet, comfy room (I had 615 on the premium floor, love those HHonors Gold benefits!).
Edit: you can see that the manager reached out to me because of an isolated issue; this would not stop me from choosing this comfortable property again in the future!

I have stayed at Embassy Suites on business and personal trips since 1986. I decided to stay at the Arboretum location because I liked to proximity to the lakes. I paid for a premium room, but got below premium service at breakfast. Arriving at 9:03am my wife was told by the cook «do you know what time it is» then after the attitude she agreed to whip something up. When my wife asked for pancakes she turned and said, «Come on– you get here after 9am and you want Pancakes!» My wife settled for an omelette. Clearly she new we were not happy with the situation and called us back for the pancakes.
Wouldn’t it just been better customer service to remind the guest of the 9am cutoff (which is unusual for Embassy Suites) and serve her breakfast with a smile.
I will be touching base with the manager shortly but thought I would let my Unilocal community know what the deal.

It was great stay until the awful customer service this morning. Went to get breakfast a two minutes after nine and asked the woman if she could make my some eggs and pancakes if she could, but didn’t want to push it because we understood breakfast ended at 9. All the employees glared at me hatefully and the chef was unbelievably rude. Tried thanking her for going out of her way and she just acted like I was the scum of the earth. She at least talked to my family when they came down and blurted ’”Don’t you know what time it is?!” And acted equally hateful. And about 10 minutes later sweetly made another customer his eggs and waved him goodbye. She was so sweet the day prior. I’m truly appalled by the treatment of the staff. What a bad experience during our vacation.
We have also stayed at other Embassy’s and this has been my worst stay at any hotel.

Nice place, staff was nice as well. Complimentary drinks in the evenings was nice. But it costs a small fortune to get a ride to downtown and back, if you do that everyday, it’s really cheaper just to stay downtown.
Also the AC in the room never really cooled down to what we considered a correct temperature, it was a little warm in the room. Read other complaints about this as well. But the facility is nice.

We stayed here last weekend and were so impressed with everything the hotel had to offer. The staff at Embassy Suites were very accommodating. The rooms were clean and tidy and spacious. They have a nice bar in the lobby and the indoor pool was also a great hit. The buffet style breakfast was excellent, too. But the best part was the swans in the lobby! We had so much fun admiring them and getting to feed them at feeding time! I would highly recommend staying here and will definitely return in the future!

I had two reservations; one for two days and the other for three days. After the first night they canceled my other reservation without notice and said I had made the cancellation online. Why would I cancel after I’ve checked in 24 hours of my reservation. The lady at the front desk insisted I made the error and wouldn’t assist. I showed her the printed reservation but she insisted that they was sold out and couldn’t help. I didn’t care and made her book me another night and bump someone else.
Not the best embassy suites.
If it wasn’t for the breakfast or manager’s reception I wouldn’t be able to recommend this hotel to anyone. It has seen better days.

One star off because the couch area is more than obviously used/​stained and the hotel smell is a bit dated. (but I have OCD) Otherwise clean and great service! Spacious King suite is nice because it has two separate rooms including two televisions and a door separating the two areas.

I’m so glad the Marriott hotel we originally planned on staying at was completely booked, because we ended up here! We had a wonderful stay, everyone was so hospitable from the start of our stay til the end. The swans in the lobby were so cute, my new friends. The evening reception was fantastic! Complimentary drinks and snacks, make sure to tip the friendly bartenders! Our room was huge and comfortable. My favorite part was the cooked to order breakfast, it did take a little while to get our order in & to get our food since the line was a little long. next time we will have to go a little earlier. We didn’t check out the pool or fitness center since we didn’t have the time, but will be sure to next time. Yes. next time we visit Austin, this is where you’ll find us! The location of the hotel is great, right off the freeway, it only took us about 10 mins to get downtown. There was also lots of shopping and eateries nearby. Highly recommended.

We stayed here for an out-​of-​town wedding and loved the hotel. We were pleasantly surprised with the spacious rooms! We noticed «complimentary drinks» on our room key so went to check out what exactly that meant at The Lounge. Complimentary beer, wine and liquor as well as snacks (guacamole cream cheese and pita chips were my fave!) for a couple hours in the evenings! Bonus! Add that on top of the complimentary breakfast served daily and you’re in heaven! :) Overall stay was a great experience– Über ride to downtown Austin only set us back $ 26 (that includes tip). The two resident swans were a lot of fun too!

Clean rooms, complementary breakfasts made to order, evening reception, exceptional staff and service. They offered to let my daughter feed the swans upon arrival. She was thrilled! Indoor pool and fitness center. Highly recommend and I will definitely stay here upon returning to Austin.

This is my belated birthday stay this weekend. I have to say that Michelle Wong had made this weekend so amazing for me and my partner and our neice. Not only did she’d makes checking in an amazing experience but she took the time to send took three room a chocolate cake with «happy birthday» on the plate. She had gone above and beyond. I will forever remember this as their greatest birthday ever. I will be staying exclusively at embassy suites from now on. Thank you so much!!!

Love this hotel
Fresh comfortable room and great managers reception
Front desk was commendable
The breakfast cook was amazing
My plate was dressed up as if I was in a five-​star restaurant
I will return

Swans swimming in the lobby area… Nice.
Free made to order breakfast… Nice.
All rooms are double room suites… Nice.
Indoor swimming pool… Nice.
Free open bar with you call its anything… Hell Yeah!
This is my spot to lay my head when I’m in the Austin area. I first was introduced to this hotel by an ex employer of mine who would cover my stay here when I would visit. Prior to this review I have been here 3 times and each time was spectacular.
Now how can you go wrong with a free reception for guest every single night of the week from 5 PM to 7:30 PM. If you ask for it… its free. That’s hard to top. So I was in Jack and Coke paradise and my wife had fresh made margaritas. (You know she was singing «HAPPY» all night.)
The beds are nice and fluffy and the service is always great. The only reason I can’t give this 5 stars is because its not the best kid friendly spot to come too. This was my first time coming with family AND on the weekend AND when school is out. OMG… dealing with other peoples kids running around the hotel is a nightmare anywhere you stay. But here… they aren’t prepared to handle it appropriately when some parents abandon their kids.
I can say that once all those checkout Sunday morning people left, it was again much much better. So I suggest if you come here, do so during the weekday or weekends when school isn’t out.
Sleep Well and Prosper!

Rooms are quiet, dark, cool, bed’s nice, this is a good place to sleep in when you can. Bath is a little small, but balanced by having the kitchenette bar with fridge and microwave.
Breakfasts are great, and happy hour free selections are limited, but it’s still a nice touch.
Understand the negative comments about the swans, and swans in any hotel lobby are going to solicit negative reviews. But from my observation they were well cared for and their habitat was clean and maintained.
Only thing that dings them down to 4 stars is the property is starting to get a little worn. A bit of touch up work and this place could be a 5.