Elite Towing and Recovery

The worst. Slow, incompetent service. If you get your car towed, pray it’s not by these people.

So twice now my girlfriend towed for just visiting me for a couple of hours, Parked next to my house in the «Grass» (just mud and dirt) that wasn’t bothering nobody, wasn’t in the way and no problem for absolutely no one. Now these damned low life Elite tow truck drivers just feel the need to ruin our night just so they can make a buck. Having to see my girl sad and out in the cold fills me with rage. Do you feel good about ruining peoples life’s??? Do you wake up every morning and say who’s life am i going to ruin today? I am positive you do no doubt because i know you are all selfish. Tow truck driver’s are the lowest scum of the earth. How do you people sleep at night knowing you may have just ruined someones life by taking what might have been they’re only means of transportation and nobody to help them get it out. Seriously what the Hell is wrong with you. you are no better then a thief or terrorist because you purposely want to hurt people emotionally by taking they’re most invested property and you know it 100%. Now i do understand a lot of people deserve to be towed no doubt. but this tow truck drivers motives were pure selfishness and hunger for money. The car was not in the street, it was not parked in fire zone, it was not on some ones property. It was parked in the dirt next to my house. Ill be fighting for this spot to be legal to park you will not win with me NEVER. So ill be ready for you next time. Don’t mess with the smart guy. Will i get revenge on you or make threats NOPE. you are not worth my time. Satan will deal with you, watch your backs because God don’t like ugly.

Worst service ever. First time visitor of Austin that had the unfortunate incident of parking in a dark area with low visibility signs. I made it to the towing facility 20 minutes before the 12 hour window and they made me stand there for 30 minutes so they could charge me the extra day. Turned $ 120 charge into $ 240. Ultimate price gouging and blatantly so.
I’d never support this business in anyway if I can help it.

No management and they don’t keep records. This place is a joke and needs to be reported to the BBB.

Elite towing is a fraud. they prey on Innocent people from out of town. Kym the owner should be investigated. She personally drives around looking for cars with out of town plates to tow. I hope the Austin police bunco department investigates her and her criminal organization.

This towing has no mercy. On 8−7−15, I took my mother home. Because she’s 100% disabled I parked in the handicap space due to her have to use a walker. I walked her in to make sure she made it in. 5 min in I come back out and my husbands truck was gone. So I called to see if his truck was there. The customers service was not professional at all. We walked from Wells Branch to Howard Ln. My mother gave her last to help us. So we get there and we were shy $ 9.00. They still would not let us get the truck. I can say that God is Good. This gentlemen from out of no where helpedbus out. I would like to say thank you to Mr. All About Vapor, for blessing us. God bless you sir.

I would like to thank Kym with Elite who took the time to hear my situation about our towed vehicle. She handled the situation with compassion and was very professional.

Rude! They damaged my car when they towed my car. My car was parked legitimately parked in a handicap spot at my apartment. If I had gotten a ticket for not displaying my placard, the ticket would be dismissed once I provided proof of the placard. However, elite was rude and charged me $ 192 and I had to walk a mile to get my car. They also damaged my car, and they aren’t responing to my claim. So, I will have to file on my own car insurance and my insurance will bill them for the repairs. Horrible business.

It’s interact how reviewers are all whin have been towed. I will take a different approach. I had to have someone towed. I pay 60 dilate per minth for a covered parking spot. My apartment complex has a contract with elite towing. Someone was in my spot. Called them. And they were here within 20 mins. Took at least 15 photos of the vehicle documenting it’s condition and got it our if my paid spot. I can now park again. Thank you elite towing!!÷!

They towed my car (with a guest pass) on my birthday at 1:30 am this morning before I was supposed to visit my grandmother in San Antonio … If that says anything. The dispatcher impetuously repeated some scripted legal jargon and thought she was making a good point because of it. By the way — the «on property» photos are proprietary and for «elite towing use only» and smell like a lot of bs. You think they could save themselves the breath and just show some photo evidence right?? Instead of working with the customer to hear the facts, consider the issue (s), compromise or at least show willingness to find a resolution — they sit on these alleged photos and my grandma eats breakfast alone.

I have never had my car towed, and I still haven’t. Can someone get me some wood?! Thanks!
My friend got towed from our apartment complex this past weekend, and it was a legitimate tow; he was parked in a reserved spot. We accompanied him on the drive of shame from south Austin to way-​up-​north Austin to pick up his car.
I think I can understand that working in a towing business is not the most fun, glamorous, or exciting job, but the people here were difficult to talk to. They were of no help, were rather impatient, and don’t understand how computers work. I think this is a MUST in today’s society. Please keep in mind that I was not towed, so I don’t have any bitter ties.
My friend was very polite, but the woman was a little callous towards him. The men that worked there made me feel uncomfortable as they looked around the corner and tried to make small talk about the cats that were wandering around.
My friend told her that his insurance card was digital and was on his laptop, which he had with him and open on the ledge of the window, and asked what could be done about that. She said, «Email it to me at…» and began to rattle off the email address, as if we were going to remember it at the speed in which she was saying. My friend asked if they had WiFi, because he would need wifi if we were going to email it right then and there. She said «No,» rather rudely, turned around, and walked off.
That’s understandable, in a way, but what topped it off was this. Not even 30 seconds later, she looks back at us, impatiently, and asks, «Did you email it yet?»
I was left standing there, thinking, «Did you get Wifi yet?»
I mean, really.
It’s 2015.

Speedy, quick towing. Both my friends got their cars towed back to back while parking in a non permit spot. Great job guys, you got us good!

This company scavenged my complex for the most ticky tack parking violations it was ridiculous. I was towed for being double parked in a space that was adjacent to the fence of the complex and I parked a little closer to the fence to give all the other spots in the area more room… no actual spaces were being obstructed, actually quite the contrary, but no discretion was taken. Obviously they have no ethics or standards of practice, just tow as much and often as possible. Often people were towed in the middle of the night with no real purpose or necessity to tow, just simply trolling around for business. It wasn’t until the complex came under new management that Elite has been denied unlimited access because of all the complaints. After constant harassment, they told the company not to come by unless called… at least that. No stars!

Their customer service is abysmal. On top of your car getting towed, you’ll get treated like crap. I understand that people aren’t very happy about getting towed, but it doesn’t mean that they can’t treat people nicely. It makes your bad day get even worse.

Terrible tow company, then again does anyone ever expect to have a good experience getting towed? I guess not, but it wouldn’t hurt if the office staff could at least pretend to have some customer service skills.

Rude customer service. Didn’t even have my car for more than 5 hours and still getting charged $ 200. Parked in the back of an apartment complex due to the fact I was dog sitting. My best advice is paying and getting past it. Oh and throwing eggs if you see someone else getting towed.

Overall, my experience was as pleasant as an encounter with a towing company can be (unlike many of the other reviewers, my car didn’t get messed up in any way, and the service was decent),.
The reason why they’re only getting 3 stars is because they didn’t leave any notice at all that my car had been towed. I was staying the night at a friend’s house, and apparently one of her neighbors had my car towed at 3 in the morning. I woke up to go to work and my car was gone. Because they didn’t leave any sort of notice, I had no idea what to do. I basically freaked out and thought it was stolen.
I was fuming when I got there, but I couldn’t stay mad for long. The girl who helped me was really nice and helpful. Basically, she did her job.

My car wasn’t towed, but WAS damaged by Elite towing.
A boat and truck were parked behind my car. When the tow truck driver towed the truck/​boat combo they scraped the back bumper of my car.
I called the day that this happened and I was told by the manager that she would get with her driver, then call me back. That never happened, and it seems par for the course when it comes to this place.
I called and asked for a manager and was told there wasn’t a manager there. I explained the situation, and MAGICALLY the manager came to the phone.
She says «You can’t prove we did that». I said, it lines up PERFECTLY with the edge of the boat you towed and before I could even finish she yells at me that her driver wouldn’t have done such a thing.
I told her that I realize accidents happen but she again interrupted me saying «I’ve towed a boat and there’s no way the driver would even feel that small of a rub».
EXACLTY!!! I say yes, that’s right, he hit it but it was such a slight rub that’s why he wasn’t aware.
Well, she didn’t like basically telling on herself so she just screamed again and transferred me to another person, who ended up FINALLY giving me their insurance information.
Because it appears this is a habit, I’m going to post that information here for anyone else that has the same issue with this poorly managed company.
Insurance:
ATIG Insurance Company
407−472−9600
Policy: CA0703499

I don’t have any gripe against Elite Towing itself. They’re just doing their job and they towed our vehicle when we parked overnight at my in-law’s apartment complex without moving our car to a visitor spot. We didn’t know which sucks, but oh well, it’s not Elite’s fault.
The gripe I do have is with their vehicle storage facility that charged us two days of vehicle storage when our car hadn’t even been there for 15 hours. Seriously. I can understand charging us for one day which would be up to 24 hours.
Each day was $ 20. They know they have us captive. If we don’t pay, they won’t release our car. What else are you supposed to do? Not cool.
Getting the car released wasn’t too bad. They only accept cash or debit card so please bring appropriate forms of payment.

Elite Towing is the WORST at customer service. I have called 5 separate times now to speak to their manager, «Andy» pertaining to a door handle that was broken off my vehicle during towing. Andy has yet to return my phone call.
I picked my vehicle up from their lot late at night, by myself. When I drove the car straight home and parked it in my secured parking garage that is well lit, I walked around the vehicle and opened the passenger side door to get some items out of my car to take inside with me. When I went to pull on the handle of the passenger door, I noticed that the door handle is completely broken. The handle is on the door and it’s attached to the door, but it’s cracked, broken and will not work. I immediately then noticed all of the hand prints, and finger prints up and down the passenger side door and window. The was a little dusty, so the finger and hand prints are very noticeable. There are NO finger or handprints anywhere else on the exterior of the car… except on the door with the broken handle.
I immediately called the Elite Towing… it hand only been about 15 minutes since I left their lot. I spoke with «Craig» who told me that I need to take pictures of door handle and that I would need to bring the car back in to have the manager Andy look at it so they could determine if their insurance would be able to cover it.
Naturally Andy isn’t at the lot working at midnight, so I was going to have to coordinate a time during a normal business day, when Andy would hopefully be there, to look at the vehicle’s damage. I’ve called repeatedly over the past week trying to get «Andy» on the phone to schedule a time that I could bring the car by for him to look at. I’ve left 5 messages… and still, to this day, no response from «Andy».
Everyone knows that towing companies are crap businesses… but this place is the WORST. I feel for anyone that has to deal with these people and this business. If your car breaks down and you have the option of whom to call to tow your car to a mechanic… i recommend that you do NOT ever use Elite Towing.
I will post some photos of the car door in a bit –You be the judge if it doesn’t look like someone was trying to lift, push, or move the car using the damn door handle.
AMATEURS.