Electrolux

I’ve had my Electrolux vacuum cleaner and floor cleaner for many years. They have rarely needed service, just some broken pieces because I don’t play nice with my toys.
Clay has delivered supplies to my house and that is very much appreciated. I’ve always received top notch customer service from Electrolux. As pricey as these puppies are, it’s expected… but also greatly appreciated.
The motor on my floor/​carpet attachment on my vacuum cleaner stopped working. Seriously? I have a whole mess of people coming over tomorrow night and I have two very hairy dogs. Not to mention my own hair is 30″ long and is more of a problem than the dogs. OMG… what am I going to do? It’s the day after Christmas. Of course they’re going to be closed. I called Clay and left a message.
I also called the store and someone actually answered. They were closed, but he still answered. He told me about some red reset button. Ummmmm… no…there is no red reset button. Poop! Oh well, he tried.
Not ten minutes later, Clay returned my message. He said the same thing about the red reset button. I said, «I have no red button, so I’ll text you a pic of my attachment.» Clay’s response, «oh, you’re right, do this and this». So I did, and then whirrrrrrrrr. Woohoo!
Awesome!!! On vacation, and he still solved my issue! My floors thank him, I thank him, and my guests will think I’m a neat freak… because I am.