Economy Plumbing Services

I got a deal on Unilocal and they came in to check on a clogged drain in my rental property. The job took 20′ at the most and instead of saying this was super easy and charge me an adjusted rate, they actually charged standard rate for a much bigger job. They unclogged the drain, but there is no warranty since they didn’t do the plumbing… I wouldn’t use them again, but I was in a rush and they were the only plumbing company available at the time.

Got a discount to clear a drain for 160 dollars. When Sean came out he quoted over 800. Stayed for five minutes, laughed at my wife because «she didn’t understand» why we needed the extra expenses, and left. It was extremely obvious that he never wanted to be here. Obvious bait and switch.
Oh yea he was an hour and a half late too. If you get Sean it’s best to not expect much.

Roger did a great job. .. showed up right on time and did his best to repair damage done to a plumbing pipe while installing cable. He was very careful and tried to repair the pipe without having to have the cable reinstalled. That was not possible so he worked us in right after the cable has been rerouted. He even cut out and cleaned up the molded dry wall damage left by the leaking pipe. I would recommend him, and his company for any plumbing work.

I have finally found my plumber. After bouncing around for a while, Economy will be my plumbing go to from now on. These guys hit it on customer service, professionalism, price, quickness to get here and quickness of completing the job. Jered, my technician today, was great. Great guy and did great work.
I love that you can set up an appt through Unilocal,Economy sends great email reminders and text reminders and they call before coming (these guys are using technology the right way to delight customers (from appt reminders to checkout). Jered called 30 minutes before the appt time to say he would be there in 30 minutes. Showed up right on time and knocked it out. Even gave me advice on what dirt to backfill our hole with. I will definitely be using Economy for all future needs.
PS: A huge plus, they happily and willingly accept the Unilocal Deal they advertise. This seems to be an issue with some companies. They offer it and then make you feel bad for using it. Not Economy. And that is a huge reason I will go with them for all jobs from now on. I love the Unilocal Deal and I love that they know offering and happily accepting it will get them repeat business. I have no reason to look around ever again.

From start to finish, this was as great an experience as plumbing repair can be. Making an appointment was easy. Jared and his helper showed up on time twice: once for the estimate and once for the repair (faucet needed to be replaced, which I needed to provide). For both visits, they sent a reminder email, and the plumber called when he was ½ hour away. The repair itself was for exactly the amount of the estimate. I had bought the wrong kind of faucet, but Jared thought of a work around on the spot and the job went off without a hitch.
Everybody I dealt with was courteous, professional and knowledgeable. Highly recommended.

The first plumber who came out to our place failed to fix either of our two plumbing issues. In fact, for the leak in our kitchen sink – the simpler of the two problems it seems – he informed my husband that we would have to schedule that for another date (even though it was listed in our first request). For the pipe clog, he assured us the issues was fixed. When I started the dishwasher 5 minutes after he left, it was still backed up.
When I called to let Economy know that afternoon, they told me someone would call me back right away. After 3.5 hours, I called again and was told someone would call me the next day. The next day, my husband had to call because no one called him.
A second plumber came out the following afternoon. Despite my husband’s clarification, he insisted that we had a septic system and that the repair cost would be $ 10,000-$ 11,000 for the clog. Like the other guy, he also did not deal with the basket leak in the sink.
Then, we had another plumber come in (not from Economy). He fixed both issues quickly and charged us a few hundred dollars.
I cannot believe we paid anything for the terrible service provided us by Economy Plumbing. My husband had to take work time off on top of it. We are very disappointed.

Ugly. Two plumbers came out last week. Plumber #1 snaked and said we were all clear. We weren’t. We called back and they returned the next night (different guy) and tried to convince me I was on septic, had a leeching field or was discharging into the creek. All wrong. He ran a camera which was 100% useless. He refused to snake the drain because the guy the night before broke his machine on my pipe. Plumber #2 said he’d «talk to his boss» and might run the «jetter» for 400 bucks. Keep your jetter, I’ll keep my 400 bucks. Wasted money and time. Plumber #2 also recommended two lift stations that are not necessary and would run 10 – 12 k. So glad I kissed my 130 $ goodbye and went with a different plumber.

Painfree, quality, GREAT customer service. Had a leaking, loose kitchen faucet replaced. Prompt arrival, diagnosed quickly, professional. Highly recommend Economy Plumbing

So this is my quote from Economy plumbing… maybe or likely because I am a woman. Stan quoted over $ 7,538.60 !!! for a new hot water heater when his men said they thought the problem with my water heater was a switch. HIS MEN. No mention of replacing the switch just replacing the unit. He would not respond to my inquiries after his quote.
My new plumber: (not Economy Plumbing)
Water heater was re-​set. Something with a control box… it might be going out but he got it reset and so far so good. He took a picture of the part, just in case he needs to come back and replace it.

Having a failed water heater, i got quotes from the big companies and was shocked at at the outrageous prices. One company claimed I was getting a good deal for $ 1800, after he discounted it from $ 2100.
I called economy plumbing services and was quoted a very reasonable price. Roger and his assistant Cody came by on time and installed the hot water heater quickly with no added costs beyond the initial quote.
Great service, great price… highly recommended!

Labor Day… and I all of the sudden have a steady flow of water dripping out of a light bulb in the ceiling of my garage. Electricity and water don’t mix, so I desperately started calling plumbers. I called about 25 plumbers… most didn’t answer their phones… and of the ones who did, nobody could come out for days. The one I found who would come out same day was charging an extra $ 200 surcharge because it was a holiday. Economy Plumbing not only didn’t charge extra because it was a holiday, they were going to have someone at my house within an hour. Holy cow! I felt like I could breathe again! Before they ended up coming out, I found out that the leak was due to an air conditioner and not a plumbing issue, but I was so impressed with the fact that they were willing to come to my rescue almost immediately, on a holiday, with no surcharge, that I had to stop and give a 5 star review. Now THAT’S service!

This company is very organized and fantastic at communicating. The journeyman and apprentice who came to fix a leak in my yard were very slow, but they got the job done. Eventually. They were slightly more expensive than other companies, but the Unilocal coupon I purchased was nice.

No problem with service they were on time and did good job. My issue was the price of the service, they charge $ 995 to install a water heater (I had the heater) it took around 3.5 hours due to the fact they were not informed they were installing heater and go get a pan etc. I thought the charge would be by the hour since this is how I pay plumber in past. Based on that I thought the max charge should have been $ 500. I failed to get quote before the work began and they never informed me that it was special price for heater and not by the hour. I called and told them my concern but no giving on their part. I believe Economy should be removed from their name. Thanks BH

Schedule the same day as the service and the job was completed efficiently and completely without any issues.
I’d use them again if/​when I have a plumbing issue to resolve asap.

Didn’t actually fix the problem and when I emailed them saying that I wanted a tech to come back to actually fix the problem, was chastised and told (direct quote) «we don’t take kindly to insults and accusations of incompetence». Well the problem wasn’t fixed and I was charged $ 119 so what would you call it. Then when I gave them $ 120 and asked them to credit the next customer with the extra $ 1, instead, they raised my invoice by $ 1. I didn’t catch it until I received my email invoice. Had I realized at the time what they had done, I would have made the change — I was trying to be nice and although it’s only $ 1, it’s the principle of the thing. Instead of giving the next customer a credit, they raised MY bill.
So I’m left with a leaky dishwasher (still) and have been told that it’s an appliance issue and they don’t do appliances so I’m out $ 120. They didn’t bother to run a full cycle of the dishwasher to test it before leaving. Don’t hire these guys. They are rude and not customer service oriented. Defensive and yes, INCOMPETENT.
EDIT:
This was their response to me after posting my initial review:
«We have taken your review from Unilocal and forwarded to our attorneys. Claiming a company or its employees are — as a matter of fact — incompetent is slander.» Is this someone you want to deal with? Someone so defensive they are threatening to sue me for slander when they didn’t fix the issue I called them out to fix? Wow, talk about defensive and reactive.

Sean is one unprofessional business manager. I would NEVER tolerate his way with paying customers. He was very demeaning to me and basically called me an idiot. I will NEVER use them again and will make sure to tell everyone else to not use them. I have never received worse customer service in my life! Don’t use them!

Back when I used to grade papers as a teacher I’d give out 100% if you nailed it. As in… you knew all the material I asked about.
Now, I’ll give you 5 stars if there is nothing I think you could improve about your service.
Economy Plumbing gets 5 stars.
Here’s why:
They have a appointment setting service that answers the phone and coordinates appointments.
They are electronic: emailed appointment confirmation, email estimates, email receipts and invoices.
The staff on the phone is polite and efficient.
The staff (Roger) that did my estimate and work was great.
ESTIMATE REVIEW: On time, great at explaining my options. Provided estimates for the different options I could choose. (Use their toilet, use a toilet I picked out, have the toilet re-​built). No pressure trying to get me to pick on or the other. I also asked about some possible leak in the tub area. Roger gave me some great common sense advice and said I likely don’t even have a problem to worry about. A less honest guy would’ve tried to convince me to tear my walls open. I’m happy with the work he did do as well as the work he said wasn’t needed.
WORK COMPLETION:
Roger just left, I have 2 toilets installed. He had given me some suggestions on the types I should look for and where I could do it myself if I wanted. Toilets are installed and all is well. Not only did they take the old ones, but they took all the box debris as well. Oh… and they left the work area clean. Bonus. And their goal of no more running toilet? Complete. The cranky old toilet that couldn’t be bothered to flush is no longer of this earth. Bye bye! Perhaps more importantly … now I get to see a lower water bill. Yes! :)
Will I call them again when I need them? Yup. 5 stars.

I spoke with Sean, today, after reading through a few reviews on Angie’s List. To be honest, the work we had to do was _​incredibly_​simple. We bought a new house and all we needed was to have the pipes under our kitchen sink realigned for the new sink we had installed. My question for Sean was easy– would realigning the pipes under our sink fit within the purview of their $ 39 for $ 100 services (offered on both Angie’s List and Unilocal).
Immediately, Sean’s tenor grew icy and confrontational. He explained Economy Plumbing’s Services didn’t even _​start_​before $ 119/​hr (so where does the $ 100 come from in the deal??), and said, point blank, that the $ 39 for $ 100 coupon wouldn’t work. I was confused. I’d read the list of services they had under the deal (on Angie’s List, you’ll notice it’s not posted here on Unilocal) prior to calling and it sounded like it _​completely_​fell within the scope of what he offered.
I told him that I found his explanation strange and pointed to the wording in the ad. Sean’s response was, frankly, jaw-​dropping. He said, and I quote, «What you have to understand is that this is marketing.» He paused, obviously waiting for me to say something, but I was stunned. Sean soldiered on. «A lot of times people think services are listed there that really aren’t.»
I’m a long time Unilocal & Angie’s List user. I have to say that this is my first experience contacting someone who has so blatantly had no interest in honoring their coupon. It wasn’t just a situation where Sean wanted to try to make something work, no. Even in similar situations, usually, you’ll meet people who are glad for the business, and who’ll try to work with you. This was NOT the case.
While these marketing tactics might dupe a few customers through the door, Sean’s lack of professionalism, his adversarial tone, and his inability to honor his offers get him a giant F from me.

I have used Economy Plumbing twice. The first time I used a coupon to drain my hot water heaters. They did a good job. I called to get my anode rod replaced in my hot water heater. They came out and replaced it in 5 – 10 minutes and charged me $ 219 and I supplied the part. I realized that after he left that I had forgotten to use my 10% off coupon. I called the office and the lady said that she could not take care of that but would have Sean call me. 1 ½ weeks later, he called and said that he didn’t have any way to refund my credit card. I know that is not true! I know that there has to be a way but he really didn’t care. I know that it’s only $ 21 but every little bit helps especially when I feel I was over charged.
They have a good review on Angie’s list, but I will not be using them again.

I needed to have a cracked toilet tank replaced. On Friday, Roger arrived during the time period arranged for the initial appointment. The company that manufactured my toilet no longer made that particular model of toilet tank, so Roger (the plumber) ordered a tank that would fit that was made by the same company.
He called on Monday morning (as planned) to confirm the install for 2 – 4 PM, and he arrived at about 2:30 PM. Roger was friendly and prompt and he replaced the tank for the price originally estimated ($ 199). He cleaned up and took the old tank with him.
Roger (by phone) and the company (via email) kept me informed as to the status throughout the process and did the work quickly and correctly.
These guys rock. Sean (the service manager) even gave me a senior discount after the work had already been completed and paid. Very honest and caring!