Eagle Windows & Doors of Austin

We installed Eagle windows during a room addition remodel a few years ago (casement). A key decision for using them was the ability to add a stained glass panel between the inner and outer glass panes. We followed all directions, and ensured the weight was below the maximum allowed. Unfortunately, after a few months, the windows sagged, apparently due to the weight; this causes them to drag on the bottom of the window sill when closing. The official word from Eagle was that the individual who installed the stained glass panel did not do it properly (?). The only available fix was to insert a screw in the jamb on the bottom hinge side… as a result I only open these windows when I really need to, as they require either vigorous closing or a push from the outside.

They say they are a family company. Ha. They fired me for missing work well my daughter had a miscarriage. I am a single parent and had to be there to check her out. That is a family company? You will only be p off if you go with them like all the customers were.