Dunkin’ Donuts

SECOND DEGREE BURN AND HORRIBLE CUSTOMER SERVICE!!!
I too was excited that Dunkin Donuts was opening up in South Austin. Grew up in NY with Dunkin. Went in on 12÷6÷15 to get some donuts and coffee. The person at the counter had these ghetto pants on that we’re hanging below her hips. Her blue underwear was showing. I though to myself «Isn’t there a dress code here? She showed no emotion. Not smiling. Like she hated to be there. I asked her for some fresh decaf. When I got it It wasn’t fresh it was bitter. Went back in and asked her to make me a fresh pot of decaf. That comment made her to make a hateful face like I was bothering her. Well excuse me!!! I waited in the store for about 10 minutes. She doesn’t announce that my coffee is done just plops in on the counter (2 decaf and another coffee cup filled with 8 creamers.) The idiot failed to secure the lid properly and I burn the heck out of my wrist. I returned the next day and talked to Spencer the District Manager. He was really nice. It turns out that they have a video going at all times there in the lobby. Understandably the insurance Company had to review. The video shows my back to the door but not my facial expression that I had gotten burned. They say I should no emotion. I wondering on how they could see my face if the camera was showing the back of me. I have yet to hear from the owner Mr Mulvey about this. I have a permanent the scar due to their ignorance. Dunkin Donuts will not own up to this. It seems like it’s their way or the highway. Some way to run a business. Here is what the burn looked like heck out pic above.

Soooo, the service is still very lacking. What’s up with that, DD?
After waiting what seemed like forever for the car in front of me to finish ordering, I pull up, only to wait even longer for anyone to say anything.
So the person says, not hello, not good morning, but something like «what do you need?» Ummmm, I’m not your friend calling on the phone to say hi. Very strange. So I order coffee, a couple bagels, a couple donuts.
I pull up to the lady who, laughingly, says (no hello again), «what was your drink again?» So I tell her, three different ways, until she understands. Then she laughs again and says, «yeah, he took your order outside and none of us heard it.»
Now, I, the customer, does not need to know the internal processes and coordinating locations of your business in order to take a frickin order. So frustrating.
Before anything else can be said, she hands me a receipt and a drink. Dooohhhhh. So I ask for the food items again and she looks at me like I’m crazy. So I explain that I ordered these before. No response. Dead in the eyes.
Finally I get my order, which of course I have to pay for in another transaction.
Not much gets to me. If you knew me you’d know I am a very easy and pleasant customer.
Step it up, people!!!

I’m a HUGE Dunkin guy, and this is the best one here in Austin. I’m used to walking into my local DD and the guy knowing exactly what I want without me saying anything, but these guys get it just right. No complaints here at all.

So happy to discover a Dunkin’ donuts in ATX south again! We had breakie sammies, morning caffeine and donuts. The sammies were the Big/​Toasty with ham & a croissant with sausage. Tasty. I had the Dunkincinno with extra mocha, hubby had sweet tea. Very enjoyable! Have made multiple drive thrus for coffee runs. Recommend trying the rewards program for the occasional free beverage. What could be better than getting something you enjoy at a good value.
As we were leaving we had a thank you/​holiday greeting exchange from the front door. One of the employees hollered out «Happy Birthday». So yes Virginia, we went home and watched Frosty the snowman.

Dunkin. DDs. Nostalgia of East Coast living.
I can’t explain how happy my husband and I are about this location. We can now frequent Dunkin without having to have an «excuse» to go up north on 183.
We use the drive thru, and so far they have been precise, FAST, and get my hub’s medium extra extra JUST right he says. The coffee is hot and tasty, and the staff is friendly.
Check it out!

Being from the northeast, I was overjoyed when this place opened up in my neighborhood. I started having flashbacks to my time in Massachusetts: the coffee, the donuts, the halfway decent customer service, all the good stuff. Those aspirations were quickly snuffed out, as bad experiences have left me with a bitter taste in my mouth — literally.
It seems every time I visit this location, something always goes wrong. Either I receive the wrong order or they’re out of something (at 8:00 am on a weekday), they’ll tell me to pay the wrong amount and then change it, they’re sometimes rude, etc. On top of that, the food is not good… just not good. In fact, I finally decided to write this review based on my experience today. My bacon, egg and cheese on a bagel smelled like feet and I nearly vomited — no exaggeration. My last few orders hadn’t been great either but were at least edible. As much as I love Dunkin, each experience at this location has been worse than the last and I finally decided to call it quits. I’m giving up on this place and am giving 2 stars, only because their coffee is pretty decent. Other than that, don’t waste your money.

Went in for the first time and was excited to see so many things offered on the menu.
Unfortunately the cashier «Michael» was extremely rude. I decided after the transaction that I wanted iced coffee instead of hot and he seemed irritated to have to do another transaction. When what seemed to be a manger came and asked what was happening he told him and the manager said just give her the cold coffee. Michael then finished with «Be my guest.» As if to say «you do it.» How rude. Poor customer service. I will say that the tiny Hispanic girl was extremely friendly and apologized.
When I got my iced coffee, there were coffee grounds in every slurp. Yuck!
I also ordered a donut that he threw in a paper bag. I don’t know if that is normal but it seemed strange to me to pull out my donut with no parchment paper just thrown into a big brown paper bag. It almost seemed dirty.

Was really excited when this opened close to our house. I’ve been several times and it was OK. Screwed up my coffee last time, not a big deal. Went today, coffee screwed up again, slightly irritating. What actually prompted me to write a negative review was the interaction I had. When I pulled up to the window, the employees were inside making fun of someone who was looking at the menu for too long and possibly challenged. Not only is this totally unacceptable, in doing so they handed me only one of 2 coffees and went back to their conversation, forgetting my other coffee. The teenage girl finally opened the door again as if to ask why I was bothering her, realizing she had my other drink. For 4 bucks a coffee, I’ll be drinking my java somewhere else from now on.

I’m incredibly happy to see Dunkin’ Donuts in South Austin! I’ve been by a few times and its a better experience each time. The first time was shortly after they opened and it was a little unorganized behind the counter. The next time, my coffee was wrong, but after waiting a few minutes, it was corrected without issue. I try to go at times other than drive time so it’s not as long of a drive thru line/​overall wait. I’ve parked and been inside as well, its a nice little space. Again, I’m so happy they’re not only in Austin, but also on the south side these days. No more road trips to North Austin!

1. Very rude customer service.
2. They gave the wrong change back, but that was resolved. Shouldn’t be difficult though.
3. AFTER we paid, they finally told us there was not an item we wanted. You couldn’t have told us that before we paid?
Probably not going back.

Get it together, guys. What a disappointment. I’ve been waiting for this location to open and now realize I won’t be going back after threw tries. The donuts barely have any frosting on them. And the chocolate crème ones are a joke! They should be filled with chocolate, but instead have a dollop of chocolate inside. Basically a plain donut with one drop of chocolate. Awful.

Went there the other day around 5pm. They were out of donuts. They only had the cake donuts. The girl at the drive thru window acted as if she didn’t want to even be there. No donuts and rude staff, hmm. Don’t know if they are that good to tolerate the attitude and hit or miss supply.

Unorganized, and the filled doughnuts had barely any filling in them… disappointing. Although this is close to my house I think your would be better off going to Krispy Kream down the road

There is a special place in my heart DD, grew up with them, and, now I can enjoy them here in Austin. Yesss!!!
We went for breakfast this morning got the sausage egg cheese croissant, a dark roast coffee with almond milk (can’t that at the place from Seattle) and a glazed donut for dessert.
Great!
Happy

Finally a DD in South Austin! Donuts are fresh and coffee is great! I’ve been here a couple times and have never had trouble with the service. Absolutely love the fact that they have a drive-​thru.

Anyone who knows me, knows that I have an intense, irrational love for Dunkin’ Donuts, and that I’ve been waiting for the day where I would have access to the best ever coffee once again. I am from the Northeast, and the city I lived in literally had a DD on every corner, so when I moved to Austin to find only one in North BFE… I was heartbroken.
I was super excited to learn that there was a location opening in South Austin, and have eagerly made the trip down there to get my black coffee and wheat bagel several times since they’ve opened. The bad news is, even though there is now a DD within a reasonable distance, I am still heartbroken… by how incompetent, and flat out rude their staff is. Each time I’ve gone in, there has been some kind of problem placing an order, obtaining an order… and for some strange reason the people that work here absolutely HATE black coffee orders.
For example, this morning I went in for a bagel and large black coffee. The girl behind the register entered my order incorrectly twice. As she stepped away from the register to grab my bagel, I noticed on the screen that the coffee had been entered with ‘+ Whole Milk’. When she returned, I politely advised that I ordered black coffee, and do not want milk. Another girl who was operating the coffee station got extremely agitated and snapped ‘Oh, she doesn’t want milk!’ I assume she was irritated since she already made the coffee with the milk in it, had to dump it out and refill a cup with black coffee… oh, the inconvenience! A minute later she proceeded to slam my coffee down and bark ‘large BLACK coffee, since it is such a big deal!’ Well, yeah… it is kind of a big deal, being that I am paying for a product and I expect to get exactly what I’ve ordered. What if I am allergic to lactose? or vegan? or I simply don’t like milk? HOW HARD IS IT TO PUT BLACK COFFEE INTO A CUP AND NOT MIX SHIT INTO IT???
Like other reviewers have stated, sure… they’re new. Maybe they haven’t quite learned the systems they are working with, learned the demand to not run out of certain items throughout the day, or worked out all of the kinks. But that doesn’t give the staff an excuse to take out their frustrations on the customers, who are eagerly paying money for this product we’ve been without for so long. I will likely wait a while and give them another shot, but if I am ever treated the way I was this morning, I’ll be having DD only once a year when I go back to the Northeast to visit my family, once again.

I’ve been here three times this week and have had nothing less than perfect service. Love that they have a drive thru. I get their large iced caramel coffee for only $ 1.99. I also find it odd they don’t have tip jars, or a tip line on your receipt. I’m so excited to have DD in my neighborhood.

Sure, as with any brand new establishment, they still have a few kinks to work out. But I, for one, am ever grateful for a South Austin Dunkin’. Maybe their product shortages are just coming from underestimating the demand Austinites have for some DD. They have never personally gotten my order wrong yet. So if you wanna tough out a little wait in the morning drive thru line for some hashbrowns and hazelnut coolatas, I say go for it.

I grew up with Dunkin so glad to see it here.
I understand this is new, so I tried to really be patient. knocking off 1 star instead of 2.
My experience was not great as a first visit unfortunately, they were out of everyt bread for sandeiches except Cinnamon Raisin bagel and Flatbread by 1:30 so my lunch choice was severely limited.
They got my drink order wrong twice, when it’s written clearly on the ticket.
Management: train your staff and improve customer service. I want to like and rave about this place.
On a positive note, the place is nice and comfortable even though small… and I’ll be back for sure, maybe try to come earlier.

I am a Dunkin’ junkie so when I read that this location was opening today I wanted to check it out. Of course the place is clean and new – somehow that always makes everything taste better – and even for a new operation everything was running smoothly and the staff couldn’t have been more energetic and friendly. The coffee was perfect and the glazed donut was fresh as could be. My favorite item is the Texas toast grilled cheese so I will be back later this week to check it out and will give a follow up review on some of the lunch menu. Welcome Dunkin’ on Slaughter Lane.