David’s Bridal

Yesterday I went in to pick up a bridesmaid dress for my friend’s wedding. Molly was assigned to help me out. After trying on a dress and deciding to purchase I discovered that I had looked at the wrong material. Molly gathered all of the dresses in the right material in my size and gave me helpful opinions as I tried them on. This was great because I was alone and don’t always have the best vision of what looks good on me. Basically, Molly is cool and fun.

I ordered my dress for my sister’s wedding April 8^th. I called May 6^th to check the status on a whim. Apparently the jacket I ordered to go with my dress was on clearance and can’t actually be ordered and no one bothered to call me and tell me this. The dress was only ordered because of the jacket so at this point I don’t have a dress for her wedding on June 25. The store I was at with my sister picking up her gown from alterations stepped in to assist. They tried to find us a different dress they could ship from another store. No such luck. We made plans to go back the next day and try to find something. In the morning I called corporate customer service to request the district manager call me to explain how this all happened. She told me that it was no longer an issue because the manager at this location had found the shrug at another location. I insisted she pass my request along and hung up. Then I receive a call from an employee at this location telling me the same thing except adding on the fact that it was 2 sizes bigger and there was no offer for the store to cover alterations for their mistake. Essentially the store was asking me to spend additional money to fix their mistake! I told her to forget it and I would take care of everything at another location. We ended up having to change the color of my dress to find something that looked good and could be ordered in time. My sister is a very unhappy bride. 2 weeks after all of this happened, I submitted an online feedback because I had yet to hear from anyone above this store. It has now been a week since this occured and I have not heard from anyone in regards to my online feedback. The site states that they will respond in 24 – 48 hours. This has not occured. I can’t begin to state how angry and disappointed I am in everything that has happened.

I went in a little over a week ago (I know, late review) I went in and was quickly greeted, even though they seemed a little busy the lady at the front assured me that they would be right with me. Awesome! Jessica helped me out and she listened to all the things I was up for when it came to my wedding dress search. She was spot on when she showed me the first dress, I loved it. I could have left right then and there with the perfect dress but thankfully she had no problem with me trying on 5 more dresses so I didn’t leave with any doubts. She was so nice and showed me different options with belts and alterations I could have done. I left very satisfied!

Ladies, trust your stylist. I came into this store with my mother, my sister and an open mind. I showed Abby a few of my favorite styles I found on the app, and she found those dresses and better ones for me. Without her, I wouldn’t have found my perfect dress! Abby also gave us a ton of ideas for accessories and sashes to make the look polished and perfect. The whole experience was relaxed, fun, and successful! Thank you Abby and David’s!

Ordered shoes online for my cousins wedding and paid extra for overnight shipping even though I still had two weeks before I needed them. Luckily I gave myself some extra time. They were supposed to arrive on Tuesday. Tuesday evening I got an email saying the shoe was out of stock. So you had to have known that three days before when you went to ship them if you planned on shipping them on time anyway. Ok. Whatever.
I call the customer service number so they could tell me if any of the stores close to me had the shoe in stock. There are three David’s Bridals in Austin and I didn’t want to drive around all day. The website says the style is Maribel and the girl on the phone is asking for a style number but if your website doesn’t list a style number, how am I to know? Ok. Whatever. I can get over that too — I’m sure she’s a part timer who doesn’t care.
I drive to the nearest DB and see a sales person organizing shoes and ask her if she can help find the shoe. Her face read: disgust. I was bothering her by asking for help. When the first pair felt too loose, she said «get another» in a snappy tone. Then walked away. She somehow reappeared and got to the register just in time for me to check me out. I’m assuming a commission was involved.
I’ve had three different points of contact with DB and all three have been less than great. Dude, you come into contact with at least five bridesmaids per wedding. And you know what? At some point all five of us will be getting married too and guess where we won’t be going? Yup. You guessed it.
*Disclaimer: I had no intention of ever going to DB for a cheap dated wedding dress anyway but I definitely wont now.

Short story: Didn’t expect much, but Abby was absolutely incredible and I ended up finding a dress I LOVE thanks to her. Wouldn’t be 5 stars without her.
Long story: I’ve been to Davids bridal with friends for their weddings and they’ve never gotten the service I received, nor saw any dresses they actually liked. That being said, my expectations we’re to try on different styles and get a better idea of what looks good on me. From the moment I met Abby, she was so friendly, helpful and understanding of the look I was going for. She understood the need to try on different fits and styles, and really understood my personal style and the things I like and don’t like. In the end, the dress I’m going to buy is one she picked out based off of things we said!
I honestly felt like the luckiest bride with Abby on my team and I would definitely recommend her to anyone I know or pass on the street. Can she be my maid of honor? ;)
Thank you Abby for helping me find my dream dress!

I gotta be honest, we weren’t expecting much from
David’s Bridal. My sister is the bride and we made the appt to explore different shapes and see what was flattering. We didn’t think they would have anything her style. More simple, elegant, vintage modern. But we got Abby and she blew us away.
Abby totally got what she envisioned and somehow pulled amazing dresses that we all loved. It also helped that she was really fun to work with and had great ideas of her own. I even think we found the one! Which with my sisters budget, we thought was almost impossible.
I think bridal appts are all about who you get. So my tip?
ASK FOR ABBY she killed it.

I am giving 5 stars to Eladia in alterations. She did a phenomenal job with my bridal gown! My dress is very detailed with beading, but she made the alterations and they were perfect! I couldn’t believe I walked out of there with my dress in perfect shape. I was expecting to try it on and having to come back at a later time because it would require additional alterations. But, no. Eladia’s attention to detail is superb! Thank you, Eladia, for taking the time to alter my bridal gown with such care and attention. The dress is stunning and I’m certain everyone will love it!

My friend and I went in on a slow Sunday to look at wedding dresses. The store associate at the front desk were extremely rude and unhelpful. We asked several times sizes and types and the girl with long dark hair had no interest in helping us and stated «I know nothing about the dresses, that’s the stylists job» we left after that very disdained and unhappy with this place. We have money to spend and will spend it elsewhere. We understand it’s not her specific job or place to give details on the dresses but some guidance or interest in assisting us would have been nice. Four people were standing at the podium talking about «jeans and tops» and «who is from where» and any time we approached with a question scattered. Very unprofessional.

I am not sure why people hate on David’s Bridal so much — I have had nothing but great experiences!
This store was AMAZING with helping me get my dress shipped from an Ohio location, to their store for alterations. Customer service was great.
The alterations were also perfect, and the turn around time was very reasonable as was the pricing.
Nothing but love for David’s Bridal for me!

My review solely reflects my experience with Hayley. She was phenomenal. She not only accommodated my ideas but also my mother, grandmother, and sister’s ideas as well. She balanced advice and guidance with alone time to let us play with accessories and talk about each dress in private. She read my interests and used them to pick dresses she thought would match my taste (and they did!) and she beyond exceeded my expectations of the dress-​shopping experience. Book your appointment with Hayley!

I walked into David’s Bridal with ZERO idea how to go about planning my wedding in 2 short months. Rachael Thimm was recommended to me by a close friend, and she was EVERYTHING! She found me the dress of my dreams, in my budget, told me about everything I needed to know to help me with my desperate wedding planning, got me the shoes, the veil, the accessories, the whole thing! Even took care of my bridesmaids as well! Incredible! Quick, easy, wonderful, I will recommend Rachael to any and EVERYBODY that I know! She saved my wedding!!! Thanks Rachael! You’re the BEST!

For that much money, I’m surprised we left the store with a wrinkled dress that I’ll have to steam.
Zero customer service. This was supposed to be a little special.

Came dress shopping with my bridesmaids. The girl helping was nice — but she was clueless. Bounced around from fitting room to fitting room after we stood around waiting for help for almost 30 min beyond our scheduled appointment. Why schedule appointments if you can’t help us at the scheduled time?

I’ve been in to David’s bridal 3 times in the past few months to get a wedding gown and bridesmaid dresses. All of my experiences there have been pleasant and easy. Today was exceptional! We had a wonderfully sweet girl named Hannah helping us and when we found out the dress was not in the warehouse, Damian spent 10 – 15 minutes calling locations across the country until he located the dress we needed. We were able to pay over the phone and he had it shipped directly to our house! They were very helpful and made sure we left with exactly what we wanted!

Rachel was so patient, so amazing, and listened to our bride. She was out of this world amazing. Also sweet. And she knew what she was talking about. Also she helped us pick out our bridesmaids dresses and they were AMAZING. If you go to this location ask for RACHEL. She is the master.

I literally wanted to find *the dress* here because of the REMARKABLE customer service that the stylist Rachel offered me. She was SO kind and attentive. She listened, really cared for ME and made me feel so special about my upcoming big day. She didn’t try to pull anything over on me, it was all about the care of me, the guest.
Please go visit this location and ask for Rachel. She will take SUCH good care of you.

My experience was very mixed here at David’s bridal. We walked in and wasn’t greeted or told to check in or what to do at all, so we looked around and pulled two dresses off the rack. After about 10 minutes we then were approached and instructed to sign in (I had an appointment) and not to take the dresses off the rack. I asked if I should put the ones I had back and he said no but not to take any more.
So we just stood there… Waiting. There wasn’t places to sit besides the ones in front of the dressing rooms. It was very awkward.
So that part of the experience I would give a one star.
Then we met Rachel and she was awesome! Very helpful in picking out dresses, shoes, vail… Everything!
I went yesterday and already have recommended her to two of my friends also looking for dresses.
So that part I give five stars!
Thanks Rachel for helping me find my perfect dress!

Awful experience. Rude customer service, if you can even call it «customer service». My girlfriend went in for her scheduled appointment to get a dress altered. no one greeted us or asked how they can help even after the gal behind the counter saw us come in. we had to go up to someone to ask for assistance. once someone was able to help and during appointment for alteration, the girl who was «assisting» was rude and not helpful. she had the attitude that we were a bother to her. after my girlfriend had told the girl what she wanted done, the girl disagreed with her on everything and was not helpful in a positive way. we ending up just leaving becuase of her very unprofessional attitude. Will not be coming back here agian…
Update: 5÷11÷15: Veronica, the «district manager» never messaged me to «learn more about what happened and what [they] can do to help.» Goes to show and prove their level of customer service…

A lot more friendlier, professional, and classy than the north Austin location, they answered every question sincerely and were very helpful in picking/​trying on dresses for my bridesmaids. Their customer service was worth the drive, the north Austin location is not even worth going to anymore when you can have the same products, and more informative, knowledgeable staff at the south location.