Dash Service Company

DASH to rescue, again! We woke up to a cold house due to a non-​functioning heating unit. Quick call to DASH, and less than 3 hours later the problem was solved! Many thanks to Jeanette for getting us on the schedule so quickly, and a super-​duper-​shout-​out to Mitchell, who showed up with a smile and quick solution (who knew a clogged drain line could leave us in the cold?) These guys are the greatest!!!

Had a great experience with Mitchell from Dash. A Sunday, first super cold day of the season and my heat wouldn’t go on. He was over in less than 2 hours, found the problem, fixed it with a part he had on hand and charged a reasonable price. He asked where I heard about Dash and I told him Unilocal and he gave me a Unilocaler discount that I wasn’t expecting. Polite, easygoing guy who knew what he was doing. Very happy with the service and particularly happy to be writing this from my cozy warm house tonight!

We had Mitchell come to fix our AC. Prior to contacting Dash, we had the same technician of another HVAC company come over 3 or 4 times to fix the same problem but couldn’t. Our AC was starting and shutting off randomly, can’t be controlled by the thermostat. We decided to give Dash a call. Mitchell found the problem rather quickly — it was due to a clogged drain. Once he fixed that he also took care of the unit outside. Very thorough and professional. Definitely give Dash a call if your air conditioner is having problems. We love Austin, but a summer with a broken AC unit… I wouldn’t wish that on my worst enemy.

Excellent service. Mitchell fairly quickly diagnosed cause when my AC stopped working. In one visit, he picked up diagnosed problem, ordered and retrieved replacement compressor, installed things and then adjusted everything.

Dave has been servicing our heating and AC units for years. He is thorough, very knowledgeable and I’m always sure the best possible job has been done. Jeanette is a pleasure to work with as well. A class act all around.

AWESOME personable service from the moment Jeanette picked up the phone. Calling AC folks is not my favorite thing to do but she made it painless. My AC was blowing warm air, not fun with summer coming. She gave some ideas of cost based on her experience and outlined appt options. I appreciated her attempt for same day appt. it did not work but texted me with next day afternoon appt. To my surprise the tech Mitchell was able to come out early the next morning and got me up and running in a few hours. Damn rodents chewed some wires and needed some freon. The cost was what I expected based on my discussion w/​Jeanette. There is a local Austin vibe to the whole experience, I first called Mr Cool (I had seen his truck in my hood) he too answered immediately from an attic, love that but was booked so recommended Dash. Any AC issues in the future, I know who I will call! Hey saved $$ with Unilocal mention too~

David and Jeannette with Dash are amazing. Earlier this year I was told I needed a new A/​C system, $ 10,000. David came and saw that I only needed a new coil, $ 2,000. What a great team. Installation was professional and thorough. Then earlier this week I smelled a sour smell when we had the a/​c on last weekend. (Just some moisture in a line… completely normal). I was worried though of mold. David came out and confirmed all was ok AND used a water/​vinegar solution just to clean the line. It is great. Amazingly David said NO CHARGE!!! Truly amazing company. Don’t use anyone else!

Dash is the real deal. I’ve had Dave service my heating/​ac for the last number of years. He installed my new unit when my old builder grade unit quit one summer and what a difference in the electric bill and temp! When he was doing the install, he impressed me when he said «I don’t like cutting corners because I don’t like having to look at shoddy workmanship when I comeback to service the unit».
The team is professional, competent, on time, and they let you know what is going on. My new unit decision was my choice, as he had given me alternatives, pros and cons and suggestions to consider.
I would recommend Dave at Dash.

AC went out, compressor wouldn’t trigger, rest of unit was working fine.
Called Dash around, spoke to Jeanette who told me that the first I’d probably get a tech would be late afternoon the same day but if my scheduling was flexible, that sooner would be possible. Told her I’d be there all day so whenever was good.
To my surprise, Mitchell called me around noon and told me he was on his way. Mitchell was thorough, explained what the problem could be, checked over everything and ended up replacing the capacitor that starts the compressor. He checked out all the other components of the system and gave it a clean bill of health. From call to resolution in less than 3 hours.
I was impressed.

The reviews on this service are all accurate. Friendly customer service and scheduling. Service provider who shows up as scheduled. Someone willing to explain and educate the customer. Completely happy with the service we received.

David and his team are the best I’ve worked with. Professional and high quality work and advice. I am a long time customer.

When I read these reviews I was suspicious that the company was giving some sort of incentive b/​c they were all so good, but we contacted Dash anyway to give them a try.
The reviews about David, the owner, is legit — a very honest, hardworking, knowledgeable and service-​oriented guy w/​31 yrs of HVAC experience. David came out on a Sunday when he had a variety of other jobs ahead of us on a hot afternoon. He came out when he said he would, and called ahead to let us know he was on his way. He pointed out a variety of shoddy work our last HVAC repair service had done which was the cause of some of our problems. He is excellent at educating how/​why things work and don’t work w/​your system. His prices were comparable and fair. Dash will most definitely be our HVAC service company from now on – I’m just sorry that we hadn’t discovered them before today. Thanks to Unilocal we did.

Dash was at my house about 3 hours after I called. The technician diagnosed the issue within 30 minutes or so and clearly explained the issue. A+

What a wonderful find! David is a gem. He is knowledgeable, trustworthy and just a pleasant, happy guy. I have already referred him to several friends. After having several bad experiences with other companies, it is just so refreshing to have someone who is an expert in this area and honest. Thank you David & Dash Service Company! I am glad that you are there!

We have used Dash for several years now, David and his team are top notch and will always look for the best possible solution to your issues. We have had David service a Duplex we own and our House, simply the best.

8:30PM at one night in July, I noticed that my compressor was not working. It SOUNDED like it was working, but in fact the fan motor was not turning. In Texas, this is a bad thing, right? Well, you’re darned right it’s bad… especially when it is 195 degrees outside!
I called Dash (based on their outstanding reviews on Unilocal) and David called me back in about ~2 minutes FLAT. Wow! Good news was he could come right over. I asked him what the overtime rate was, and I know better than to cut corners on A/​C. If I decided NOT to do this would mean a certain mutiny by my wife and kids in my future. I told him «Yes, let’s do this…» and he arrived 15 mins later.
Good news for me was that my +10 year old system only had a bad capacitor — and he JUST HAPPENNED to have a replacement on his truck. New cap installed in about 15 mins. Cold air blowing within 20 minutes after he arrived!
After checking the freon level (he added 2 lbs.) and looking over the regulator — he was done in 1 hour flat — literally 1 hr 15 mins from when I first noticed the problem.
Great response, great service and a decent price! Check-​em out!

Our AC went out last Sunday and I immediately got on Unilocal to find a good place. This one was rated the highest and let me tell you, there was a reason for that.
Sunday evening I placed the call and the answering service picked up right away. I told them the issue and they said they’d have a tech call me back asap. He called within 10 minutes and told me they’d call me first thing in the morning, which they did.
Unfortunately I missed the call and didn’t notice the voicemail until 7:30pm. I called back and got an answering machine as I expected. Then about 5 minutes later I got a call from Jeanette, a super nice lady who explained their process and prices and promised to try and set me up for an appointment within the next day. Early in the morning she called me back and told me there was a cancellation in my area and the tech could come right away.
A really cool dude named Mitchell showed up and finished the repairs in less than an hour. I even got a 15 dollar discount for finding them on Unilocal!I highly recommend using them, I know I will be again!

In a dash they arrived at my house within 2 hours of my call. Replaced the problem a/​c capacitor along with system tune up for two units and added freon in 1.5 hours. Price was reasonable and my house never even had a chance to get hot.

Such a great family run company, spoke with Jeanette on the phone who was super helpful and somewhat attempted to troubleshoot with me over the phone, and tried to let me know what might be wrong and what I might be paying. Super helpful! Turned out it wasn’t as much as we thought, as the problem was different than we had suspected (thank goodness).
They had told me they may not make it out thursday bc of some installations they had, but the owner himself ended up coming out late afternoon! Yay! We had been quite warm in our house for a couple days. Mention you found them on Unilocal and get $ 15 off your bill! Thanks dash!

Just the facts:
— A/​C froze
— Dash: Your expansion valve needs to be replaced for $ 500 (part and labor).
— 2^nd Opinion: Your expansion valve is fine and would cost $ 300.
— Dash: You should really replace the entire coil for $ 1200 (labor only; part in-​warranty) because Trane says this model is defective.
— 2^nd Opinion: You don’t need to replace your coil; Trane has no recalls on it; it would cost $ 750.
— Dash: $ 149 diagnostic charge — including Unilocal discount
— 2^nd Opinion: $ 0 diagnostic charge (others: $ 80 range, rebated)
2^nd and final opinion (Trane certified): Wait and see. Appears that system wasn’t properly vacuumed during installation. May resolve itself. If not, do an isolation test for blockages or leaks for $ 250.