CVS Pharmacy

They often didn’t have my medication in stock and their hours weren’t great. Location was good.

i have gotten to know the staff because I live close by — they are all nice. The pharmacy staff can be cold at first and even though they have given me the wrong prescriptions (twice) have warmed up over time. I think it is getting better as East 11^th becomes more popular.

Stopped here to buy a few things. All I can say this place is horrible! The customer service was terrible. I decided to use restroom. Wow!!! Disgusting! Gross! I understand this cvs is located in a somewhat ghetto area, but come on. Cvs should have the same standards in all their locations. I normally go to the cvs located in cedar park. Its super clean in all areas, great customer service.

I’m not sure how the rest of the store is, but the pharmacy is totally unhelpful. The pharmacy at this particular cvs seems to randomly «lose» my prescriptions. They will tell you that you don’t have any refills one day and say that there is one left the next. Ive been there once and the man working at the pharmacy gave strange looks and when I called the pharmacy today, the lady was rude. It seemed as if she was trying to get off of the phone as soon as possible instead of actually trying to help me out. She gave me the wrong information of course, so I just had all my prescriptions transferred to a much better, different location in Austin.

Kind of run down looking.
Waited forever to drop off my prescription script. Even though I was the only one in line.
When the pharmacist finally walked over, he seemed annoyed and didn’t say anything to me.
Then finally tells me one of the meds is not covered every though I’ve gotten it before.
He said he’d call the insurance to find out… Still waiting…

The people in this place are friendly and helpful, but if you ever need to pick up a prescription be prepared to wait in line for at least 20 – 30 min. Again, that’s just to pick up. I’ve probably had to use their pharmacy about 20 times and each time is exhausting.
I did give them 3 stars though because the rest of their staff is truly awesome.

Pharmacy is terrible. They will take forever to fill prescriptions, and if you call ahead to see if they can fill a prescription they will tell you they can, even if they don’t have the medications on hand. Then when you show up — surprise! — they tell you they can’t fill the prescription.

Nice counter lady. Easy parking. And a couple of cute girls were inside when I went in. All in all, a very good CVS experience.

WHY is this place carpeted? It gives me the creeps.

This isn’t the best pharmacy I’ve ever visited, or even the best CVS, but it’s close to my office (we refer to it as the Local Piggly Wiggly because we can pop by there for a beverage or some candy in a hurry) and it’s on my way home from work. Proximity, however, does not save this place from being overpriced or from customer service that leaves me wanting a little more.
The selection of merchandise is also a little lacking, but when I need a little somethin’ somethin’ to make my day a little better (Snickers bar, anyone?), I can usually count on them to provide me with what I’m needing.

Someone else said that the only good thing about this place is its location. Well, in my case, it was its proximity to Franklin Barbecue that was the draw. I went there before the feast to get soft drinks for our off-​premises grazing of meat, and then afterward to get Ziploc bags because we had lots of meat left.
I agree that the selection of soft drinks is pretty limited, and the beer and wine makes the selection even smaller. The whole place feels pretty cramped, but it’s also pretty small, so I don’t know how they fix that.
The only thing saving this from a two star review is that the same lady checked me out both times, and remembered on the second trip that she had given me an ExtraCare coupon the first time for $ 3.50 off, and suggested that I get the receipt to save money on my second purchase. That was pretty nice.

The only really good thing about this place is it’s location. Conveniently located between the hospital and our house, it saved me a few times this week. Really busy and probably understaffed, it served it’s purpose of stocking what I needed and getting prescriptions filled in enough time for me to hop next door for a quick cerveza at Mexitas.

This place is abysmal. The pharmacy is run by completely incompetent and rude people. I have numerous stories about waiting in line, inability to complete tasks in a timely manner, and just rude interactions on the pharmacy staff’s part.
Most recently, last week the staff lied about receiving a phone call from another CVS (at 29^th and Guadalupe) to check the inventory of a drug I needed immediately for my child. After clarifying OVER THE PHONE that they had it in stock, the pharmacist at the CVS at Guadalupe faxed the prescription over. When I arrived, 20 minutes later, the pharmacist took another customer before me, even though I was already in line, then told me that no one had called and they didn’t have the prescription. Then she looked on the fax, and, OOPS!, there it was! She then told me it would take at least 20 minutes to fill. I was pretty annoyed at this point, but relieved I was going to get my daughter’s meds.
After I received the prescription and was paying, the price was astronomically high. The cashier went to ask the pharmacist/​tech if they had consulted my insurance. She rudely exclaimed that I must have a deductible, and it wasn’t her problem. Um, okay? You can’t take 5 seconds to explain that to a customer who has been waiting around for almost a ½ hour and is confused why a child’s medication costs $ 80?
Previously this fall, I used their online system to schedule a flu shot. I arrived at the date and time listed on my printed confirmation, and there was no pharmacist who gives flu shots there. She was, in fact, on ON VACATION. FOR A WEEK. And no one bothered to check the calendar of appointments or let anyone know? Everyone shrugged his/​her shoulders and acted as if they knew nothing about the online scheduling. The pharmacist substitute was not licensed to give shots and apologized profusely. But he doesn’t work there on a regular basis. No regular employee ever apologizes…
It’s absurd the lack of customer service and professionalism employed by these individuals. After this last incident, I’ve decided to pull my prescriptions from CVS completely and move to another drugstore.
Probably HEB.

The selection here is seriously lacking.
Visit #1 for coke zero: No 12 pack to be found. Maybe I’ll just get a bottle, but no bottles of coke zero either… Fine, I’ll go with diet coke. No 12 packs of diet coke. Make it one bottle of diet coke.
Visit #2 for coke zero: Fingers crossed, maybe they were just out of stock last time. Nope. No coke zero. One bottle of diet coke again.
Why would you not have coke zero?
Their selection of ice cream is also lame. No pecan pralines n’ cream or cookies n’ cream.
Maybe I shouldn’t have such expectations for a CVS, and I do appreciate having a basic pharmacy across the street. Although (of course there’s an although) they close around 10 so late night trips to grab Advil PM can’t happen. CVS not staying open late= defeats the purpose of being a CVS in the first place. Also they are crazy slow, so stopping in real quick to grab something is more stopping in and waiting, even when there isn’t a line.

When I moved to the east side, I chose this pharmacy for convenience. I’ve always gone to CVS since I’ve been in Austin but this one is the worst. The service is slow and the employees are crabby. I’m not greeted by anyone, just usually a «hold on a few minutes» from the other side. Twenty minutes later, I find out my prescription isn’t ready even though I’ve received daily phone calls bugging me to go pick it up. The person there told me maybe I had already picked it up or it was a different prescription I was looking for. Really? It’s my birth control, I’m absolutely sure that I’m right in this conversation. When I did pick it up 4 days late, I’m lucky it’s not a pill because the pharmacist counting was sneezing, coughing and wiping his nose. I thought that I was on that show «What Would You Do?». I just paid, ran out and vowed never to go back!

I wish this CVS was better, as it is the only convenient pharmacy near my house. After several frustrations with this pharmacy, a while ago I decided to switch my prescriptions to People’s Pharmacy. But today I caved and had a prescription called in to this CVS, so I wouldn’t have to drive. I figured I would give them one more shot. When I was there, I decided to buy one thing I needed as well. When I reached for the CVS brand, I noticed that the packaging was a bit dusty. I happened to look at the expiration date, and noticed that this bottle had expired in 2007. Then I checked every other bottle on the shelf, and they had ALL expired in 2007, more than a year ago. Didn’t anyone notice? Or did they restock with expired items? Scary either way.
The nightmare continued when I waited over 40 minutes to pick up a prescription. They couldn’t find it, and turns out — surprise! — it was on the shelf under my name! This was after two calls to my doctor, one to see if he had actually called, and two to have him call in the prescription again. It was made worse by the fact that I was standing there remembering the last time I was in that line, when they swore that my doctor had not contacted them, when I had a copy of the fax from my doctor. And then I remembered the time before that, when I had waited over 45 minutes to pick up a prescription (that was also ready and on the shelf), while the pharmacist talked on the phone to an insurance company.
Now I will be driving to People’s Pharmacy every time, just out of principle.

As far as CVS stores go, this location is on the small side, but well laid out and carries a nice mix of products, including some office supplies (HP print cartridges) that I no longer have to trek to Office Depot/​Target to pick up. The staff here is always friendly, and it’s a hop-​skip-​and a jump from my apartment, so great for those last minute necessities that I often realize I’m lacking while packing for a business trip. Easy access to I-​35 as well!

Just so you know, this CVS doesn’t have hard liquor (just beer, but no wine coolers or Boone’s), walking canes/​crutches, or green Marshmallow Peeps. Don’t ask… but we were collectively looking for those items. And if you call trying to find out how late they’re open so you can get liquored up, you will have a hell of a time getting out of the automated menu and talking to a human. Oh, and the store brand bottled «spring» water tastes like it came from an assy spring called Hard Texas Tapwater.