CubeSmart Self Storage

If I could rate this place 0 stars, I would. Unbeknownst to me, they changed hands and the new operators ended any type of security. I’m less than 1 month, my unit was broken into. The manager called to let us know, but did so after hours so that when we returned the call, we couldn’t reach anyone. After frantically trying to get ahold of someone, we did and that person flat out refused to come to, or send anyone to the facility to assist. The first time the the ifs destroyed the locking mechanism, so apparently it was expected that we’d just leave the stuff unsecured until it was convenient for the staff. We finally reached the regional or district manager who came out and gave us a new unit, but was utterly unconcerned that we’d been robbed. The second time (yesterday) the onsite manager called at 5pm. When we were able to reach her at 5:30p, she refused to come down and remove the new lock they had placed on the unit. We went to the unit anyway to see if we could figure out what happened. Lucky for us, she just happened to arrive with another covers on whose unit had also been robbed so we were able to get into the unit. Again, all levels of management are completely unconcerned and even stated that this is the THIRD incident of units being broken into in THREE weeks!!! Why are they not doing anything to secure the belongings of the customers? Because they don’t care one iota. The gate us continually just left wide open. The place, its staff and the management, and as far as I am concerned, this company is horrific! DO NOT STORE your stuff at CUBESMART, you WILL get robbed and they just don’t care, or do anything to resolve the issues.

This facility was MUCH better run when Ubaldo (aka «UB») was running it. Had this transaction gone down smoothly, I’d say 5 stars.
The new girl who took over in mid/​late December 2014, after UB transferred to manage a new nearby location, left a lot to be desired.
I moved into the unit in June 2014. I moved out in January 2015. I gave 12 days notice of my vacating, especially because I was not going to be in town when the billing cycle came up next.
Despite giving ample notice, I was still billed $ 159.00 for a 10×10 unit on 1-​27-​2015. It took them almost 4 weeks to refund me, which was supposedly coming «via check», but instead was credited to my bank account. How an electronic payment took so long to process I will never know.

Storage unit holding sealed boxes was hit with mold and mildew that seeped into the cardboard. Company forced me to get rental insurance and then declined coverage. Horrible experience.

[This review is for a Penske truck rental drop-​off; it is not about self storage.]
I recently rented a truck from Penske and after my move-​in was finished I dropped it out at CubeSmart on E. Riverside Drive. It was actually two drop-​offs as I had to swing by to drop off the carrier first, then came back to drop off the truck when I had finished unloading.
Both times I was assisted by Priscilla Tover and she was great! Very friendly and professional. We had one small problem with a bent pin on the hitch of the car carrier. After trying to bend it back with a pliers so that we could unhook the car carrier — which didn’t work — she left for a couple minutes, came back with bolt cutters, and then she quickly had the pin off.
I definitely appreciated the service Priscilla provided and was very happy with my experience dropping off at this location.