Cube Tax Service

I’ve had my taxes prepared for the past 15 years at Jackson Hewitt. I was referred to Cube Tax by a dear friend. I made an appointment for February 13, 2015 @ 9:15 am with Lara. Taxes were prepared correctly. Later that day I realized I forgot an additional W2, at the house which needed to filed as well. I called Cube Tax, explained my issue. I dropped the additional W2 off, in order to file an Amended Return. I paid my fee and my Amended Return was given to me. Once settled at home I began reviewing my Return and noticed one of the line items didn’t add up. The next day I had a friend /​coworker who’s also a CPA look over my Amended Return. There was an error made. I called Cube Tax asked for Lara but she was with a client. Explained there had been an error made and I needed my paperwork to be reviewed/​corrected. After leaving a couple messages and no calls were returned, I drove to Cube Tax. My tax preparer (Lara) was busy, so another female assisted me. I explained the totals weren’t adding up and I wasn’t getting credit for an amount. The error was confirmed by the tax preparer, which was a $ 100 difference owed to the IRS. It was explained there was an issue with the computer software populating one of the boxes on my Amended. The female that confirmed the error apologized, but no apology from Lara, the initial tax preparer was given. Since my paperwork was incorrect, I thought at least half if not all of the fee I paid for my «Amended Return» should’ve been reimbursed to me or offered.
I sent an email to Frank Dustin, the owner informing him of the issue I had. To this day I haven’t received a reply from Frank regarding my email or an apology from Lara. Since I wasn’t valued as a customer, that was the First and Last time l used Cube Tax.
Rayshawn C.

Frank has been doing my taxes for 12 years now and he never fails to impress me. He is super knowledgeable with latest developments and ways to save money. Very trustworthy and on your team when it comes to doing your taxes and keeping your finances in order.

I’ve been to many different tax professionals, however, Frank and his team impressed me more than any other .
I had a last minute, challenging situation that required someone to sit down with me and run through multiple different scenarios and potential outcomes with very little information. I called several CPA’s who told me they didn’t have time for me and I was out of luck .
Cube fit me into their schedule, knew exactly what I was trying to do, got me the info and helped me make a quick decision and filed the paperwork at the same time. I am delighted and impressed on their customer service and tax knowledge .
I expected to get overcharged for my poor timing and would have gladly paid almost any fee. To no surprise they charged me a very reasonable fee and IMO, not enough for what they provided me.

I have been using Frank and Laura for a few years now, very knowledgeable, friendly and I can honestly say I wouldn’t use any one else.

Frank Dustin is the only CPA I’ve ever had who was willing to teach me how to save money. He’s a walking encyclopedia of tax and financial advice and his prices are very reasonable. First CPA my husband and I have ever felt we could trust.