Copymax

Absolutely horrific service. I stopped by here on a Saturday to get some laminations done. Stood in line for 10 minutes while the sole salesperson helped another person with an obviously detailed project. He did not even acknowledge my existence. Another guy in the back room made eye contact with me but ignored me and stayed in the back room. I walked out. Came back the next day. Same thing. Different salesperson. Stood in line for 7 – 10 minutes while he helped another person. No «I’ll be with you in a few minutes» or any other acknowledgment. Walked out. Complete management indifference and ineptitude. Never going back.

I’m sure that none of you were expecting any sort of quality, customer service, or attentiveness from a faceless & nameless conglomerate like CopyMax, but believe me, it’s even worse here than you can imagine. Management has decided that they only need to staff ONE EMPLOYEE to service the entire CopyMax, which means that even if you want to run in to quickly drop off a FedEx package and get a receipt, you might be waiting 30 minutes while that ONE EMPLOYEE works with a customer on tweaking their Photoshop file. In fact, the ONLY THING CopyMax is good for is dropping off FedEx packages. If you actually want REAL, PROFESSIONAL, HIGH QUALITY print & copy & design jobs done, you should go to Dynamic Reprographics just a few blocks away. Those are the true professionals. A nationwide chain like CopyMax has practically zero skill or passion or expertise in printing/​designing/​copying!

So does this sound simple to you?
Here are two document files on a flashdrive.
I’d like 15 spiral bound booklets that contain the first file and the second file (in that order), double-​sided.
Well, apparently this order request is waaaaaaaaaaay beyond the capabilities of the fine folks at Copy Max because in the past 36 hours, they’ve managed to screw this order up in almost every conceivable way possible:
Attempt 1: Didn’t include the copies of the document in the 2^nd file in the booklets at all
Attempt 2: Didn’t double-​side the copies in the 2^nd file in the booklets
Attempt 3: Didn’t put the copies of file 1 top-​to-​bottom like one does in a booklet and as had been done successfully in Attempts 1 and 2.
Attempt 4: Finally FINALLY got it right.
Isn’t handling jobs like this pretty much what this place exists to do? I mean, if I’d driven my car in there and asked them to change the oil and replace the air filter, I could maybe understand a few screw-​ups. But it’s called COPY Max FFS.
Did they ever seem embarrassed or apologetic for these almost comically careless errors? Nope. Did they offer to deliver the finished product of Attempt 4 over to us when done in order to lessen the sting of their crappy service even though our building is just across the street from theirs? Nope. Will we ever EVER be using these incompetent ding dongs for ANY jobs ever again, no matter how seemingly simple they might be? Um… Nope.

I love being able to email them what I need printed and usually within an hour I have an email back that it is ready to pick up.
What I don’t like is that there are two people to help you get your stuff to pick up and if they are helping someone mail something, the three person long line can take a while to pick up your stuff. I think there should be more people available up front to help rather than the two regulars so that no one should be standing in line.

Very friendly, fast service.
We needed to download and print a bunch of .pdf files from an e-​mail.
They helped us transfer the files, printed what we needed and faxed a few pages as well. Great service and staff.

Unique only because out of the office Max’s, this is the only one to have a separate «Copy Max.» Special only because whenever you are stranded downtown with a script and you have to make copies for a dozen children and the only copy shops are far far far away its miraculous and right downtown. Or maybe that’s just me. Its just like all the other copy shops, I guess. You can do faxes here, and they get done pretty quickly.