Chuck’s Air Conditioning

Fast, reasonable pricing and reliable service men. I will be using this company again in the future.

I cannot say enough good things about this company! I felt compelled to write a review after some recent experiences with them.
My family and neighbors have used their service multiple times for all types of AC repairs over the years. Every single time we have called, they have arrived the same day (rain or shine) and not just that day, but as soon as they could fit us in (e.g. called at 7am, they were there by 11).
Most recently, they did a routine checkup on the unit at my condo, replaced the entire unit at my uncle’s house, and replaced a part on the unit at my boyfriend’s house — all in the span of two weeks. We were very pleased with the service and price on every job!
We always work with Matt. He comes to the house, quickly diagnoses the problem, fixes said problem, and we go back to enjoying the comfort of air conditioning. Isn’t this how this is supposed to work?
This is a family-​owned, small business, and I love supporting local businesses so that’s a plus, as well! They are professional, they are kind, and most importantly they know what they’re doing and will make recommendations on how to maintain your AC unit, filters, air flow, etc. so that you don’t have to call them again!
I highly recommend!

Chuck’s, what can I say! Needed a new unit. Came right out and put one in cheaper than most! Get’s it done right the first time.

Good service. Fair price.

Chuck’s AC has been my sole service provider for AC/​Heating repairs for the past 5 years. Always honest, on time, fast and fair. Another provider wanted to charge me $ 10,000 to replace my entire system and Chuck’s AC replaced the capacitor for less than a few hundred dollars and the system ran for two more years. LOVE THESE GUYS! Cindy

I have been using Chuck’s heating and air for many years! I couldn’t be happier with their service. It is a family owned business which I think is a plus. I just got home and found water leaking from the attic into my closet. I called Chuck’s and Matt was here in about 20 minutes, it is over 90 degrees today so I felt lucky! They are professional, friendly, timely and honest. My units are over 18 years old and I attribute that to Chuck’s. Matt even helped me with my computer one time when he was at our house! I will continue to use them for all of my ac/​heating needs. My husband owns a 100 year old house in downtown Austin and he uses them as well. We highly recommend them. I feel blessed to have found them years ago. Keep up the good work. Thank you!

I utilized the professional services of Chuck’s AC last year to pump some more Freon into my Home AC. They charged me $ 600 plus after quoting me $ 350. My mistake for trusting Chuck’s. This year, I needed Freon again. I used a different repair service and they charged $ 250. Lesson learned? Don’t use Chuck’s. Enjoy the review, Chuck’s!!!

Chuck’s AC is a good and honest company. This is my second time using them and once again I am pleased with them. I had a problem at one of my duplexes where AC would not go down past 78 degrees. Chucks AC went over fixed the problem and only charged me a service charge. They could have told me that I needed a new Airconditoner or charged me a bunch of money for parts that I did not need. I recommend them!!!

I’ve been using Chuck’s A/​C for 10 years and have always had great experiences. They were there for me every time my aging unit wheezed and stuttered. When it came time to replace it I shopped around but Chuck’s price, service and integrity won out.
I highly recommend them if you’re looking for a business you can build a relationship with, trust and turn to when you need a hand.

It’s so hard finding a good, honest A/​C repairman, and it pays to do your research and shop around. We had a very bad experience w/​Chuck’s A/​C Repair that I’d like to share.
Recently on a 100 degree weekend the A/​C in our condo went out. We called several places, Chuck’s A/​C was one of the few options available. I spoke to Chuck’s son — who seemed more interested in giving me a sales pitch as to why they cost more (he said «better service») than others as opposed to diagnosing our problem. That should have been a red flag, but by now we and the dog were way deep in heat exhaustion.
We explained the issue: a loud clunking sound coming from the A/​C unit (20yrs old) and it stopped working altogether. Chuck’s son came over and said it could be some ice build up that broke off and caused the clunking, or maybe the coils need to be cleaned (we already knew this). After spending several minutes w/​the unit, Chuck’s son asks us if we have any Drano (huh?) because he needed it to clean the coils (he came unprepared). We did not, so he left and came back an hour later w/​the necessities.
After spending what seemed to be an hour on the A/​C, he said he cleaned the coils ($ 125+) and also put in a new relay switch ($ 50) because that was also part of the problem. The bill came to $ 225+ and he was off. The A/​C was working and all seemed well… or so we thought.
A few hours later we noticed that the A/​C wasn’t cooling and was constantly running. Shortly after this we heard the clunking sound AGAIN (WTF?) and the A/​C shut off completely, so we’re back to square one — — NO A/​C. We called Chuck’s A/​C back and left a message on their answering machine — office closed. We got a call back the next morning from Chuck’s wife who said her son would be able to stop back out to check the A/​C until after 4pm (?) because he’s on another job. Let me get this straight: we paid for products and service for which we did not receive, and now we have to wait until the end of the hot day for you to fix the problem (again)? That’s not good customer service! Nevertheless we were forced to wait until the late afternoon.
Chuck’s son stops by after 4pm and we tell him that the clunking sound was back and whatever he did the night before didn’t solve the problem. After some more troubleshooting he now says we need a new thermostat, so he installed a new one and gives us another bill for $ 89 (I found the same thermostat at Home Depot for $ 45 — — that’s 100% mark up). We told him that we shouldn’t have to pay for this because it looks like he MISDIAGNOSED the problem initially and made us pay to install a new relay switch when the original was working just fine. I also asked to see the old relay switch that WE DID NOT NEED. He also said he «threw it away» (RULE: A/​C repairmen are required to show you the old part and also give it back to you after replacing it!). He told us that he would leave the bill with us and give the A/​C some time to work to make sure it was the correct problem, at which he would then come back and collect at a later date.
Well the clunking sound was gone, but the A/​C was still struggling to work. Chuck’s son never came back to collect on his bill, and we found an independent repairman who said that the unit outside was the one that needed repair (wiring disconnects) and not the A/​C unit inside the condo which Chuck’s son had spent 2 hours messing around with. He also said that the relay switch we got from Chuck’s son is a very low quality grade part (made in China) that will likely breakdown in the near future.
Every time I see Chuck’s A/​C TV commercial (his wife and son are in it too), I just cringe at the thought of how Chuck’s son gave us a bad sales pitch trying to justify their high costs, a misdiagnosis on our A/​C, swapped out a completely good switch for a low quality relay switch, did not show us the old switch and threw it away, made us wait a whole day to correct a mistake HE made himself, and came to our home unprepared and asked us for Drano?!?
It was a horrible experience and I do NOT recommend ever wasting your time with Chuck’s A/​C unless you’re a fan of Dire Strats — — Money For Nuthin!
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Jan 2012 Update: Per Chuck W’s (owner) comments: my reputation and quality reviews speak for themselves. I am not a competitor and do not own a business, I am (was) a customer who desperately needed A/​C help a few years ago and have utilized Unilocal to share that experience. Everything outlined in the review is accurate and honest, that is what’s owed to you and everyone else. If you read the rules on «filtered reviews» you’ll understand why your suspiciously «stellar reviews» have been filtered. I’m sorry the truth hurts, but shouldn’t you be focused on working w/​your son to make sure this never happens again?
Life’s too short, so I wish you and your family a Happy New Year and hope it’s healthy, and prosperous one. Stay honest & cool!