Charla L Jones, DVM

I was referred to Dr. Charla Jones by my vet. My dog had congestive heart failure. I actually talked to Dr Jones and explained the problem. Was given an appt 2 months away. She said if I got my vet to say it was an emergency then she could get her in as a drop-​off (whatever that means). Of course it’s an emergency duh!!! Every time I drive by the office there are no cars. Why does it take 2 months to get in? Personally I was not impressed with her. Needless to say my baby passed away before her appt.

I cannot say enough great things about Dr Jones and her staff. I went in today from a referral from my vet. My senior dog was suspected of having heart issues following an aspiration of 3 liters from her chest.
I went to see dr jones and I was the only patient. It seemed very private and intimate and I have never experienced vet staff as knowledgeable and compassionate as her staff. I was ushered into a consult room within minutes. Dr Jones came in immediately following the standard paperwork questions.
She sat on the floor with my dog. She was so kind and soothing and genuinely cares about these animals and their experience. Then we went for the ultrasound.
I was in the room, able to hold my dogs head and calm her. She showed me everything on the screen and educated me every step of the way. Although my sweet dog didn’t like being up as high as she was, I think it was so comforting that I could be there with her.
The prognosis is not good. Cancer, and a really bad kind. She talked me through all options and actually gave me great advice. For once, a vet told me signs to look for that would signal me to think about ending her pain. She helped me come up with a plan that suits both me and my senior dog and will allow for the most comfort and realism.
I did have her perform a surgical procedure so I left for about an hour to tend to my other animals. Upon returning to the clinic, she let my dog sit with me while she «sobered up». This was, of course, after she was in the clear but allowed my baby girl to «come to» around her mom. That meant a lot.
After deciding our next steps, and discussing what with ultimately be her compassionate end, she hugged me and gave my sweet dog a brand new toy. And when the time does come, she will book me as the only patient in the office so we can have a private goodbye.
Today was horrible. I’m losing my second dog in three months, my two fur children that have grown up together. I wasn’t prepared for this, and certainly devastated, and Dr Jones was an angel we both needed. She is so amazing and she actually made me smile through tears.
As I left the office, I told her staff that o loved her and thought she was the best. The lady said, «we love what we do». I couldn’t have said it better. Everyone at this practice was AMAZING and I hope they all win the lottery and all great things happen to them!
Thank you, thank you, thank you! You have helped me feel better about a terrible situation, both in knowing my dog is under the best care, and helping this human to not feel like crap making an unbearable decision.

Saw Dr. Jones last week for my 13 yr. old Westie, Augie. She and her staff were wonderful with Augie, putting us both at ease immediately. Augie had an echocardiogram and I was allowed to accompany him for the procedure. Augie is not normally a fan of the vet, but halfway through the procedure he fell asleep, a sure indicator of his comfort and trust in Dr. Jones and her staff. Dr. Jones clearly explained the findings of Augie’s cardiac situation during the exam. She has great bedside manner. I highly recommend her. Augie will get checked periodically in the future so we look forward to seeing her again, even if we have to travel across the city to do it!

There’s another listing for her on Unilocal,but I’ll repeat that she and her staff are awesome and I will use them again and/​or refer to them if the occasion every arises again. Nice, professional, genuine. Great place when you are worried and scared about the furbaby you love.

Dr. Jones is absolutely, hands-​down amazingly FANTASTIC. If I could throw any more superlatives in there, I would.
This doctor is better than ANY doctor I’ve ever been to in my life — including MDs.
She is patient. She is happy to be paged after hours and on the weekends for emergencies. She has saved me tons of money by counseling me on how to take care of my pet without going to the ER.
Highly, highly recommend her and her (also outstanding) staff!

Dr. Charla and her staff are wonderful — not only in their expertise of treating the animals in their care but in their whole approach to veterinary medicine. More than just medical treatments (and Dr. Charla is brilliant there), they know how to make a pet feel calm, safe and relaxed. Dr. Charla will even get down on the floor with my Dobie to make sure the setting is not so intimidating. She’s like the dog whisperer with advanced degrees. Her whole team thinks about what makes our pets feel good and that makes me feel good. They want me present with Swede when she has certain procedures, and that is very reassuring to me. Even with this terrific care, I know one day that my Dobie’s heart condition will progress, and there is no one I would trust her final moments to more than Dr. Charla and her wonderful staff.

I have never been so impressed with a doctor (not even a people doc!). My dog was suffering from something we couldn’t identify. We rushed her to a nearby vet, knowing she’d probably have to see a specialist. Sure enough, we were referred to Dr Jones. Dr Jones offered to see her immediately.
When we got there, we were not shown into an exam room. Instead, the doctor and her staff came to us, sitting on the floor with my dog and checking her out right there. It was easier on my dog that way (she’s old and arthritic, and she was in pain at the time) and easier on us, as we didn’t have to carry her and all her records & meds to another room.
In addition, the manner in which they treated my dog was something I hadn’t seen before. I am used to vets who are kind, but not vets who genuinely treat my pet like it is their own. I had no reservations about leaving her there for the day while more tests were done.
When I came back that afternoon, I was even more impressed. My dog had not been locked away in a kennel for the day. For her own comfort and ease of observation, a big space had been made for her in the staff’s work area. I noticed that not one person passed without stopping to pet her or check on her. I was allowed to sit with her while the rest of her test results were obtained, and I was given detailed instructions for her treatment.
As for her treatment, I was offered a couple of options, and surprisingly, the more expensive one (surgery) was not recommended unless the other failed to improve things. Now, I understand that this is the way it’s supposed to be, but in my experience it rarely works out that way.
In the end, I spent a small fortune, but not nearly what I expected to, and certainly not what I would have had we seen a vet who had recommended the most aggressive treatment. I can’t say enough to describe how impressed I was with not only Dr Jones but with her entire staff. It is clear that they all truly care about the health and happiness of animals, and I could not imagine a better place to take an animal who needs specialty care.