Captive Audio

There is something basically very wrong with this company – and too much for me to even go into except to say that they couldn’t even make the door bell system that they installed in our house work, so it was out of service for 3 ½ years until one of their technicians finally figured it out. As for our sound system – forget it! We haven’t had any sound in our house for months, first because they couldn’t figure out how to keep the zones from going into «sleep» mode after a few hours. When I asked them why, Scott told me it was the first time they had used that particular piece of equipment – nice to know they don’t even bother to familiarize themselves with their products before installing them. In fact, I finally had to figure it out for them.
Right now, we haven’t had an amplifier in our sound system for about a month, even though when they came and took it away they said they’d call the next day and be back soon. Why am I surprised? This is a consistent pattern with them that they have, in fact, never deviated from – and we have dealt with them on many many occasions just trying to get basic things fixed.
Next to AT & T, this is the worst business I have ever dealt with.