Camp Bow Wow Austin

My daughter brought her dog in here for a week and he came back emaciated and sick. Half of his dog food was left, they never called to say he wasn t eating. They actually said he ate every meal upon pick up. I would be Leary of this place if leaving your dog for an extended time. The day care seems ok, but def not any long period of time. What would have happened if he had been there any longer? We have before and after pictures. Look through all the photos and you ll see the before and after one week. Not sure what happened but checking out who carries their insurance in case there are any additional vet fees.

Anyone who has been through boarding their pet with either strangers or an unknown company, know that this can be a terrifying experience. You just want your pet to be happy, well taken care of, and come out of the experience unscathed in every way possible. I’m sure you’ve heard/​read horror stories and just cross your fingers you don’t become another one.
Living walking distance from Camp Bow Wow and having passed the place tons of times, we decided to give Camp Bow Wow a shot because we will be going out of town for a while. Upon checking their web site, we saw that they give free tours as well as do interviews with the pet prior to the actual boarding (which they said was mandatory… but not a bad idea anyway). This consists of bringing your pet for a minimum of 3 hrs and can go throughout the day. So we decided to go take a tour of the facility and called them on the spot. They quickly answered and said we could go in anytime. Upon arriving to the area, it was a bit hard to find because it looks like a desolate parking lot with a cluster of nondescript commercial buildings. But when we found it, we immediately liked what we saw. Once inside the building, it is a big contrast to the bland exterior. The frint desk receptionist was nice and inviting and was more than happy to answer any questiosn we had. She took us for a very brief tour of the inside where the animals are crated. The crates are individualized and were much bigger than I had expected. For our little runt, the crate is like a studio apt! There are even fleece elevated cots that the animals can sleep on which was a nice touch. She even showed us the temperature controlled suites (for more $$$). A great thign about those suites is that they have a camera so you can use the web app to watch your precious pet remotely! Super cool!
Then there is both an indoor and outdoor recreation area that the animals can hang out and play.
So far, we really like the place, the staff, and the prices. The next step for us is to bring our little brat for his interview soon to see if how he acts. I will do a follow up review after we use the boarding service. For now I must keep the rating as 5 stars, let;s see if this changes or not ;)

Our first experience with doggie day care here in Austin and we could not be happier! Before I sent our sweet pup Wilson in for day camp, he needed an interview/​evaluation. The application is online. Prior to the interview, I got a breakdown of how it was going to be conducted as well as a tour of the facility. During the interview, I was called a couple of times for updates on how he was doing. The best part about his morning interview was that he got to stay all day to play!
One of the best features of Camp Bow Wow is the accessibility to the doggie cams on the website or on your phone through their app! You are able to see the staff interact with the dogs with lots of pets, head scratches, belly rubs. The are constantly cleaning up as well, making sure the dogs are always in a clean environment.
The ENTIRE staff is incredibly friendly and professional. I must admit to calling 2x/​day the first day to see how Wilson was doing. They gave me details on who he liked playing with (Wilson has a liking for pugs!), energy level, if he had eaten lunch, and if he had napped. They are also accommodating for occasional early morning drop offs as well.
I know he is very well taken care of at Camp Bow Wow. Thank you so much again and we will be back soon!

My dogs have only been going there a few months, but I really love the place. The dogs seem happy, comfortable and have never had any problems. I also love the fact they do a body check at least twice per day. You never know when a little nip or scratch can happen, but they have the necessary procedures in place to catch it as soon as possible. It is always clean, very clean and rarely smells as if they have 20 or so dogs in there. The staff is always pleasant and so friendly when you arrive — they just take the dogs and you’re on your way! It is a great location for people who work south or around the area of 35 and 45. Right off the highway.

I was so happy when my puppy reached 4 months of age so he could go to Camp Bow Wow. On the webcam I can see the staff’s attentiveness and affection for the dogs by the way they interact and pet the dogs. While at day camp my puppy lost one of his baby teeth, and the staff noticed it and put it in a plastic bag to give to me. I was touched and so pleased — it gave me a chance to talk with my granddaughter about the tooth fairy and puppy’s baby teeth. I was also impressed that the staff phoned with a reminder before my evaluation appointment and let me know my puppy’s vet had confirmed all current vaccinations. Camp Bow Wow is organized, well run and clean. Best of all it has helped my puppy be well socialized with humans and other dogs. This place really is awesome, and I am pleased to share my positive experience with this business.

We really love taking our Dobie to Camp Bow Wow Austin! Our girl loves spending the day there with the other pups. I really get a kick out of watching her on the web cameras throughout the day and she always is hopping and playing around with the others.
WHY I didn’t give 5 Stars… out of the 25+ times we’ve taken her to CBW, 1 visit she wasn’t feeling the best. Apparently she had some type of anxiety attack in the yard and was shaking in the corner… My dog is very personable and not shy. This was most definitly out of the ordinary for her. When I went to pick her up the young girl behind the counter was very short, rude and dismissive to me when I was trying to make sense of what happened! Especially since she never has shown any signs of anxiety before. (Mind you: she was just shivering in the corner no aggressivness at all) She literally told me that Camp Bow Wow was not a good fit for her and that we couldn’t come back in the future! I was VERY UPSET! Like I said earlier we’ve taken her to camp several times before that visit WITH NO ANXIETY ISSUES! I keep asking more questions to the girl who proceded to treat me with no respect as a paying customer… I got back home and said NO THAT IS NOT RIGHT! I called and asked to speak to the Manager. The Manager Apologized and offered a free day of camp! I still feel a tad sore about how that ignorant young girl treated me, but I still return as my Pup loves going there! Just don’t expect GREAT CUSTOMER SERVICE HERE!

I had the worst experience of my life at Camp Bow Wow! I entrusted my sweet puppy with them for a day of doggy daycare. Upon arrival to pick her up I accidentally locked my puppy and all of my belongings in the car. The car was running and I thought the A/​C was, as well. As soon as I realized that the A/​C wasn’t running I ran inside and asked for the young woman at the front desk to call 911. She was very hesitant, wasting precious time while she called a manager to describe the situation and ask permission to call 911.
I attempted to break my window with my shoe, as that’s all I had at my disposal. I went back inside, begged and pleaded for them to call 911. I also asked if they had any other tools I could use or could help me in any way. I’m beyond disgusted by the lack of concern or willingness to help me in this crisis situation.
I was offered assistance from two kind gentleman from a nearby business. My poor puppy was locked in a hot car for about 30 minutes. Miraculously, she seems to be fine. I can’t believe anyone wouldn’t do anything in their power to help someone in such dire need. Never, under any circumstances, would I entrust my puppy’s well being with these people! If I could, I would give no stars at all.

Fabulous staff who go above and beyond to make all campers happy! Ginger is, at times, cautious and unsure around people she’s not familiar with– at CBW she seems quite happy and I’m happy knowing she’s well cared for. Clean, spacious kennels, seems to be cool even in the summer, and beds or rugs you bring are washed before you pick the dogs up! Nice, love it!

I loved that they were so attentive to her and they knew her name and everything about her the second day. I loved that they gave us her picture and we were able to see who she plays with, along with them making sure she was having fun playing with other dogs and enjoying herself. It gives me a piece of mind. **updated: Our puppy still goes from time to time, but she wasn’t crazy about it after a few days, and after she got a scar from camp we stopped sending her there during the week. She’ll go back occasionally for a half day or so, but she doesn’t go here regularly anymore. She only seems happy if she goes for a day once in a blue moon. After that she doesn’t seem happy to be going back:(the lady at the front desk though is great and always so enthusiastic !

I love the staff we met and Jeter seemed to love his stay! Will be taking him back soon so he can make new friends! Thank you for taking good care of my baby! We feel safe leaving him in your care!

LOVE THIS PLACE!
Camp Bow Wow actually was not the first place I took my 9 month old miniature schnauzer, but I will never go anywhere else! My mini-​schnauzer is very high energy and has separation anxiety so I needed a staff who would work with him and really give him the care and attention he needed. The first place I took him turned their noses up at him and told me they couldn’t take him because of his anxiety and high energy level. Two days later I scheduled an evaluation at Camp Bow Wow with Gloria and she had him running and playing with the other dogs within 5 minutes! All he needed was someone to help him along the way.
Gloria and the staff truly care about the dogs and communication is great! I was able to leave him to play in daycare for the full day on his first trip and he was a happy and tired boy when I arrived to pick him up. I also received a full report at pick up. The staff had funny stories about him, pictures printed for me, his Camp Bow Wow certificate, plus treats to take home. It was amazing how much more at ease he was around other dogs/​people after only one day of camp. OH, and they took me on a full tour of the facility (the first place wouldn’t do this) and I love how organized and clean it was.
The real cherry on top are the cameras. I was able to check on him throughout the day and watch him play with the other dogs. I saw the workers clean frequently. He was fed at the time I requested, given a break to rest and the staff gave the pups lots of back scratches and tummy rubs.
Pricing is great and you truly get so much for your money. I’m so happy to have found this place for my fur baby. I would highly recommend Camp Bow Wow!

Update!
It has been a few years since I wrote my original review. These guys have improved and added more staff. Love them! When I went to pick up my elderly beagle three different staff members told me their stories of my pup and concerns with his shaky legs and how he tired easily. Only people watching him would know these things because you fist meet him he is hyper and excited and jumping about. Anyway they let him go back and rest periodically and took extra care of my sweet little older doggie. I really appreciate that attention from them. I will now only use these guys even though it’s a bit of a drive for me than boarding at my Vet’s office. Thanks CBW!

I am a fan of Camp Bow Wow in Austin. My dog, Shaggy, absolutely loves to go and gets crazy excited when he knows he is going. He is very social, and loves to run and play with his friend (and Daisy, which they call his girlfriend). It is great that they know Shaggy by name the minute he walks in the door. They do appear to constantly be training someone new at the front desk, but the new people aren’t slow, so it’s not a big deal. The only negative I have ever had was a new person forgot to put Shaggy down for a bath as requested. All in all, you really can’t beat this location for a trusted place to take your pet. They have cameras to watch both online and in their office, and they really seem to care about your pet. I would 100% would recommend it, so much so that the only thing on the back of my car is a «My Dog Digs Camp Bow Wow» sticker.

We have taken our puppy twice and she seems very happy and loves going! We typically use Camp Bow Wow in San Antonio. The Austin location was just purchased by San Antonio owner. I invite more reviews from Austin as we use it infrequently. I can’t say enough good things about San Antonio location! Now that both locations have the same owner I believe all dogs will be well taken care of at all times.

Been taking our pup here for three years. I can’t say enough good things about this place. The dog always comes home tired and happy.
Staff is super friendly, the dog areas are clean, and it’s obvious they actually like the animals. She’s done the overnight stay multiple times, and even did a 10 day engagement when we had a travel crisis. She still came home happy and healthy.
My only complaint is that its a bit spendy ($ 38/​night). But you get what you pay for.

Our dog is always so exhausted from having so much fun at day camp! We love the attention and care the staff gives to the dogs. Great place to board!

Love this place! I’ve checked out every dog boarding facility in Austin and this place beats all. The people will LOVE your dog like he/​she is their own. The kennels are CLEAN. A yard monitor is always on duty and cameras are monitoring the dogs that owners can watch online! Best part, my babies came home tired and happy.
The only negative aspect is there isn’t acreage available for the dogs to run, but there is definitely enough space even for very active dogs.
Relieved to finally find a place I feel comfortable boarding my babies.

I’m sorry that some people have had bad experiences, but I never had any bad events in the past 6 years I’ve been bringing my dogs here. My first dog (who passed away) enjoyed this place and never had a problem; she never obtained an illness or became injured. And this may sound morbid, but after she died, she still had leftover daycare days paid for which the camp graciously transferred to my new dog.
My current dog LOVES this place. She gets excited when I tell her we’re «going to school» and ready to jump in the car. I know she has regular friends here and the staff love her. We go about 2 – 3 times a week. I initially picked this place because of the webcam which I watch often. Of course, I don’t watch it every single minute, but there always seems to be a staff member there. They are in the open area most of the day which I like. I think they put the dogs in individual kennels at lunchtime only. Also, she has never been sick from camp and never injured. She is in the «little dog» room, so maybe bigger dogs are more aggressive? I have never seen her attacked or in rough play on the webcam.
My only complaint is that if you pick up at rush hour (5 pm), you have a wait a while because there is only one front staff person.
I have never overnight boarded my dogs, so I can’t comment on that.
It seems that most of the negative comments are about dogs who have been attacked or injured. My advice to Camp BowWow (because I want them to be around!) is to screen dogs more strictly. I think they have been doing that more than a few years ago. Also, I notice that the dog areas get crowded on some days and this could cause more aggressive interaction (esp for the big dogs). Maybe they should limit the number of dogs daily and have a dog to staff ratio.
Anyway, I continue to bring my dog here and any future dogs and highly recommend this place. I buy the big 40 day package so it’s a lot cheaper (i think about $ 16 a day)

We love Camp Bow Wow! My 16year old Akita mix has been boarding there for the last year. The staff knows him every time he comes in and is excited to see him.
I love that I can ‘helicopter parent’ (as my other half calls it) and see what’s going on while I’m away via their site or the app.
This last trip he turned 16 over his stay and he came home with a card and bandana from all the staff, it was such a sweet gesture.
I highly recommend Camp Bow Wow for you four legged kiddos!

Good place. They paid close attention to my dog who was very nervous about going there. Now that he feels more comfortable and that they know him, I am comfortable that I have a place to leave him if I have to work late at work or be gone awhile. I like that I can watch him play on the web cam they have on their website, too.