Caliber Collision

When another driver ran into me, my car was taken here without my approval. It spent about 4 months in the shop. I was given back my car, and told an All State rep had ok’d it to go home. I got home to find out they never plugged my speakers back in. So I took my car back in. Then when I got it back, my headliner was knicked. On a car that was 3 months mine and 4 months with them. Now. Today, a year later, I realize when they replaced the headliner they jacked up my visor. (Which I hardly use, obviously) It doesn’t rotate. I’m so freaking angry. My car was brand new, and instead of helping me feel better you just added more stress with every visit. The people were nice.

The on-​site Allstate adjuster is what brought us to this location (the person who rear ended us had their insurance). Brittany managed the repairs. Here’s why the five stars:
1. Fixed correctly and fast. Really clean work, cleaner than when we brought it in.
2. Outstanding updates from Brittany. She kept us up to date with daily updates about the status of the repairs and the outlook for completion.
Everyone we dealt with was pleasant and professional. When we brought the car in, they arranged the Enterprise car rental pick up folks to come get us. Everything about dealing with Caliber was first class.
By the way, kudos to Allstate. We don’t use them for our insurance but we were really impressed by how easy they were to work with. They handled everything with no hassle to us.

Diana Barnes (the estimator) was extremely rude and unaccommodating. I went in for an estimate on a Saturday and had gotten the times mixed up. She said she had back-​to-​back appointments and wouldn’t be able to see me so I waited to see if the next appointment didn’t show up so she could squeeze me in (as she had mentioned that she could). When she noticed that I was waiting, she sent the claim # in knowing that there wasn’t another appointment on a Saturday even though she said there was. When I went to talk to her she said, «There’s nothing I can do for you now since I already sent your claim # in.» Not only was she rude to me (saying she’s «extremely busy and not just watching TV»), but she lied straight to my face about there being another appointment on a Saturday. I will never use Caliber Collision for any repair through my insurance again. Handling a claim is stressful as is, but being treated so poorly by the repair shop shouldn’t be added to the situation. For all Allstate insurers, I suggest you go to Austin Center Drive In or anywhere else but Caliber. And if you do, make sure Diana Barnes doesn’t handle your estimate or claim, as she doesn’t care about customer service and won’t take care of you, your car, or your needs.

Justin Wood and Caliber Collision are on my all time list of best automotive experiences I have ever had. I am going to share with you a story, so settle in. I promise the ending will be happy.
Once upon a time there was a girl (me) who worked her ass off to buy the car of her dreams, who she names Ivan. The girl and Ivan were inseparable for a few years. The girl meets a boy and soon the boy, the girl and Ivan are a unit. When the boy decides it is time for the girl to meet his family, plans are made and Ivan is loaned to a friend while we are out of town. While in MA, I get a call from my friend who has Ivan for the weekend. Ivan is hurt, BAD. Turns out my friend was driving and didn’t see a car coming at a two way stop and pulled out in front of another car. I was devastated. I loved Ivan every day I had him from the moment I brought him home. I was told by my friend that Ivan was not drive able but that he was in a safe place in Hyde Park. I call the insurance company the next day before the boyfriend and I board a flight to come home and arrange to have Ivan towed to a repair shop.
We make it back to Austin and drive straight to Hyde Park to see Ivan. I got out of my boyfriends car and walked up to Ivan. And started to cry. His front passengers rim, tire, and parts that are never supposed to be on the ground are resting on the ground near the back passenger side. I am now crying uncontrollably and trying to clean everything out of my beloved Ivan, thinking I will never see him again.
Totaled… That was the only thought in my mind as I was driving away while the tow truck driver was putting Ivan on his flatbed. I spend the next few days crying and trying to figure out how I am going to get another car.
Two days after the accident… the morning that Caliber Collision received Ivan I get a call from Justin Wood. Poor Justin was probably wondering who he pissed off to have a client that is blubbering on the phone about her car. I am not kidding, I was crying so hard the first time he called I don’t even really remember the conversation. But the gist of it was this:
Justin: Hi Kim, this is Justin from Caliber Collision
Kim: Justin, Please, Please, (sob), fix my Ivan
Justin: I assure you I will do everything I can to make sure you get him back.
Kim: I am sorry for being so upset (sob) but I love that damn car
Justin: Kim, don’t worry about being upset, we will be close friends by the time Ivan is fixed. In fact, you might get sick of talking to me I will call you so much.
Kim: (sob). Please, take care of him
Justin: of course, I will take care of him like he was mine. I will call you in two days to give you an update.
And two days later Justin called with an update
And two days after that Justin called with an update
I could go on and on about our conversations, but I will cut to the chase! Justin called me every two days with an update on Ivan. Every Single Time Justin called he was friendly, polite, and such an advocate for Ivan that I felt SO MUCH BETTER about being separated from my beloved car.
The insurance company was calling for a total of the car. Justin fought and fought and eventually went line by line through the charges with the insurance company to make them understand that Ivan was worth saving. And I am forever thankful for that. Ivan spent a little over 30 days with Caliber Collision and during that time I received many, many text messages and calls from Justin.
Justin went above and beyond his job (in my opinion) for me and Ivan. Many people do not know this (I didn’t), but most (or all?) insurance companies stop covering a rental car after 30 days. Justin was so on top of this fact that he actually brought up to me the above fact. Before I could even start to freak out about the cost, Justin said, «I have already talked to management and Caliber Collision is going to cover the cost of your rental car if it goes over 30 days. We are happy to do it, thank you for being so patient about Ivan».
Wait… What? Can you run that by me again??? Yup, I heard you right, your company is going to COVER THE COST OF MY RENTAL OVER 30 DAYS. WOW. I was blown away, and I didn’t even have to call the rental company and explain, Justin did it all.
I get a call from Justin a few days ago and he says, «today is the day, come get Ivan».
I get to Caliber Collision and meet Justin, he drives Ivan out front and I see him for the first time in over a month. I burst into tears (again). IVAN IS PERFECT!!! Like the accident never even happened. And the peeps at Caliber even cleaned him INSIDE AND OUT.
If I ever again need ANYTHING for Ivan or any car I will go back to Justin and Caliber.
Do yourself a favor and put the number in your phone now. For real. Do it.
So the girl and the car were reunited and will hopefully live happily every after. Justin was Ivans’ (and my) knight in shining armor, and I will forever be thankful.

In the unfortunate event that you need a body shop, this should absolutely be your choice. Not only are they completely professional, but they go out of their way to keep you updated (seriously, an email every day even if it’s just a cute one like «your car misses you») and adhere to the time estimate they provided. Frank was even able to get my car done a day early to help me out of a jam with my rental car situation in addition to touching up a scratch from a previous incident for free. Felicia at the front desk is super nice and accommodating as well.
Although I told Frank when he handed over the keys to my brand new looking car «I hope I never see you again,» if I ever get in another wreck this shop will be my go-​to for sure. Team Caliber!

This place is amazing! I went in just for a price estimate for installing a driver’s side mirror and having it painted to match. Frank was super friendly and helpful. He let me know, first of all, that AutoZone screwed me over by overcharging me for the mirror part I had ordered (that is a different sad story –_​_​-​). Frank was able to install and paint my car mirror the same day I went in for about an hour. The cost was just over $ 100 (way cheaper than I expected). You can tell they definitely care about their customers here and do a fantastic job in a short amount of time! I would definitely reccommend this place to anyone looking to fix their car

My husband Ed Listander worked for Custom Carcrafterd for years. I have had many people text and FB me as to where is has gone. He is at the caliber collision at braker and Lamar. I just want to assure you that Ed says they are a great company and truly care about there people and customers. Please give him a call if you need him.

The worst experience ever. Still in the shop after 30 days. They say «waiting on parts.» Did my own checking and the dealer had already ordered and sent the parts to Caliber Collision. Just about to go the legal route. Can’t get a honest response from them to save their life. Stay away!!!

I cannot begin to say how pleased I am with my experience at this Caliber Collision location.
First of all, Justin Wood was amazing! He kept me updated throughout the repair process via text messages and had my car ready to go 3 days ahead of schedule.
On the day of pick up, he texted around lunch time that my car was ready, but I was unable to come pick it up since I work in Oak Hill. Once I got off work, I wouldn’t be able to make it to the shop till about 545 and Justin said he would wait for me even though they closed at 530. While I was en route to the shop, he took the liberty of calling Enterprise since I was in a rental and took care of everything. I did not have to contact them about turning in the car I was driving.
Additionally, my car got detailed and a much needed car wash. This was checked off my to do list since I was about to go out of town for the Memorial Day weekend.
Justin, once again thank you and you are the absolute bessssstttttt!!! :)

I have a BMW and I over shot as I was parking and ran into a wall. Basically messed up my left side of bumper. I used my insurance and made a claim to have the repairs. If you own a BMW, repairs never come cheap. I was super pleased to know AllState works with Caliber as a preferred body shop. I’ve had work done on a previous car from an accident where I was re-​ended and they did fabulous work. Cory was my contact person throughout the process. He called me to let me know what was going on and was always available when I called the shop with questions. I’m super pleased with the repairs. I think it looks better than it ever did before my accident. It was detailed to the 9, vacuumed, washed and just perfect. If you need body work done. Caliber Collision will do it right! I told them to take as much time as needed because I didn’t want a rush job on my car. They still got my car back to me within the same week of my dropping it off. Thank you Caliber and Cory!

I havent actually had my vehicle fixed yet but the initial consult was about the most calming thing i’ve had in three days. Thanks.Frank. It turned bad as in geico totaled my car. Dopped a star because even if could get my leanholder to agree calber doesnt repair total losses. I am devestated and it is not their fault but 5 stars wouldnt be appropriate under the circumstances. Thanks anyway.

Quality of the work is fine. The main problem is poor communication.
We had a bumper-​bender (crape myrtle problem) that required a new bumper. We got 5 bids. Caliber was among the lowest and I signed with them based on the recommendation of one friend. (Found out later 2 other friends had had bad experiences.)
We scheduled the repair 3 weeks in advance. Dropped off the car and never heard a word. I had to call them each time to find out status, despite their promises to keep us posted. One-​day repair turned into two days. Also, price went up by $ 150 while car was in the shop, based on a vague description of a chrome strip that broke.
Then…we find out the tail light (a simple part) that was shipped was the right instead of the left. So, three more days to wait, and another visit.
I would think twice and seek other bids.

Recently had my car repaired here after a collision.
Staff was very friendly, efficient, and kept me well informed throughout the whole process.
Daniel definitely helped to make sure my car was well taken care of, and my car looks better now than when I bought it.
Also, they took special care to clean the inside of my car.
Little touches like this are what make a business great.
I would definitely recommend Caliber if you need collision repairs.
They are timely and professional.
Thanks again, Caliber!

I recently took my car to Caliber Collision on McNeil. I was more than happy with the turnaround time. They did a phenomenal job and I can’t even tell anything ever happened to my car! Great customer service. I would highly recommend Caliber Collision on McNeil!

After a pretty intense accident in which the front of my vehicle was rendered «Hulk Smashed», my car was taken to this Caliber Collision location. After nearly a month with the professionals at Caliber, my car is back to like new condition. The work is really exceptional.
More so than the actual work being executed so well, was the unprecedented customer service I received from Justin Wood. From the get go, Justin was attentive, patient and *extremely* compassionate. I’m sure he deals with folks in all sorts of emotional states and I was no exception. His calm and reassuring demeanor gave me a sense of comfort. The first time we met, he told me I would hear from him weekly with updates. And like clockwork, Justin always called to ensure I had a current status regarding my vehicle. I feel really lucky to have been assigned to Justin. He took really great care of me and for that, I’m truly grateful.
Thank you, Justin Wood and thank you Caliber Collision for getting me back on the road again!

Justin Wood and his team are absolutely incredible!
After being involved in a three car pileup, and waiting for the other guys’ insurance to begin the process of getting my car fixed, the last thing I wanted to do was have to deal with a body shop giving me the runaround.
From the very second I got to Caliber and talked with Justin to the moment I picked up my car
(4 weeks later thanks to the delay of insurance) I was treated like family and my car was taken care of as if it was one of their own.
Justin truly takes customer service to a whole other level and I loved that he kept me updated on the progress of everything and estimated time frame.
The work done was amazing and high-​quality.
And my favorite part of this experience? When I came to pick up my car, it had been cleaned inside and out!!! Talk about over delivering on value :-)
I will never take my car or any other family vehicle elsewhere as long as Justin & his team are running this place.

Car was repaired at the Caliber location off McNeil, and they did an EXCELLENT job! They even took on extra work to repair a crap job I received in San Antonio. Justin, kept me up-​to-​date on the progress and made the process easy and simple. The day I picked up my vehicle I was pleasantly surprised to find he went the extra mile to shine up my headlights and vacuum the inside. A new car indeed! I would def recommend this location!

Best repair shop in town. It was so simple to get the quote and they got my car in the shop the same day!!! And finished 3 days early. Everyone at the shop made sure it was what I wanted before leaving. I got txts daily on the update of my vehicle and the management staff there is amazing as well as all the other employees. I live 20 miles from this location, but would have my car repaired here any day. This place has their shit together like none other and I highly recommend you give it a try. You will only be satisfied and grinning from ear to ear. Oh and they detail your car after its done… just saying.

I have been here before when it was Custom Car Crafters, for another vehicle I had. When I found out that they switched to caliber, I knew they would do good work, so I picked the McNeil location. Justin wood was my adjuster. He is extremely friendly, kept me up to date on the progress, and made everything go smoothly. The projected completion date was Jan 7 and he had it done on December 29 for me. Great experience and Justin did an awesome job! Highly recommend !!!

No one enjoys taking their car in to be repaired, however, if you need to make sure it’s Caliber Collision on McNeil. From the friendly greeting to the very quick (and very reasonable) estimate you will be very pleased! My son loved the fresh warm popcorn as they delivered my car. The estimate was right and they kept me updated via texts like I requested. Justin was professional, kind and would recommend him to anyone. Will go back for sure!

Custom Car Crafters recently joined Caliber Collision but the people that work there are still the same. Last year, I was selling my Mazda and had a small scratch that I wanted taken care of. I already had an estimate from another place for several hundred dollars. When I showed them the scratch, they mixed up some paint and applied it to the scratch … no charge! Unbelievable service in this day and age.
A year later, I mangled one of my BMW side skirts on a curb and had them replace it. Not only did they do a great job, but after I had paid, they noticed I had been overcharged and cut me a refund check for the difference on the spot.
Thus, they don’t just do great repair work; they treat customers with honesty and integrity and do what is best for customers. Truly exceptional service.