Builders Display

The only reason I gave two stars is because the Baldwin door hardware that I’ve ordered for my three exterior doors is fabulous. It’s very solidly built, looks beautiful, and functions flawlessly.
I had ordered my hardware through Megeen (sp) initially, and she behaved as if she would rather be anywhere in the world than taking an order from a customer. She seemed impatient and irritated that I would want to browse the store to see which hardware would work for my new home project.
I realized that when we ordered these items, and after my new house was built, and the hardware was on, one deadbolt was forgotten. I went back in to the store to order my last lock. I was waited on by Mark McGuffee, and he couldn’t have been more pleasant. He took my order, and also graciously accepted some surface bolt returns that we could not use. That concurs with the other review of this establishment; that the service rep you get makes all the difference.
One week after my order was placed and paid, I called to find out an expected delivery date for my deadbolt. I spoke to a gentleman there that said he would have Megeen call me. Did she call? Not a chance. So today, two weeks after placing my order, I called again. She gave the same lackluster attitude that I received the first time. «Unfortunately, it’s not here.» I asked if she could find out when it would be delivered. She’ll have to call the manufacturer to find out. Really? What kind of establishment doesn’t tell their customers an estimated date of arrival? Why don’t they follow up for their customers?
I’m not going to hold my breath as to whether I hear from her again or not. Even if it arrives today, the fact is that service at this establishment is extremely disappointing. I will probably shop on line in the future for any hardware needs I have; the reception is much warmer.

It would seem that one’s experience with Builders Display has EVERYTHING to do with who assists. Unilocalers Staci and Kimberly must have a) been lucky or b) known to ask for Vern.
I, however, was not so lucky nor aware I should have asked for Vern…
Before even walking in the door, my wife called to inquire whether we could simply drop in or if we needed an appointment. Jesse was rude and condescending to her. We were off to a bad start.
Jesse ignored us when we walked in, busy with something at his computer, so we started to peruse the showroom (small space, LOTS of stuff, limited organization). Once he finished, he behaved like a shark with blood in the water. He was all over us and quite the pushy sales guy. He didn’t spend more than 30 seconds talking about any one product and rushed us around the floor, standing over our shoulders waiting for a decision.
Similar to reviewers Beth and MS, we just had a bad experience; very poor customer service and communication, long wait times, unexpected charges, and missing inventory. On top of all that, Jesse REPEATEDLY called me by the wrong name, despite having the correct name on every piece of paperwork as well as my credit card.
From a pricing perspective, they weren’t any cheaper than the online options and in many cases, they were significantly more expensive. We ultimately went with them for what I thought would be the convenience factor, but alas, we still experienced what I felt to be very long wait times and very poor customer service. I was quoted 5 — 7 day delivery, called on the 8^th day since Jesse never bothered to update me, and still waited another 2 days before hearing from him again that our order was in.
It was a nightmare, all around. I will never work with Builders Display again and caution others to seriously consider other options before working with this company.

In an attempt to use a local business instead of a big box store, I chose Builders Display. Their customer service is less than impressive. I ordered hardware for three doors. Nothing fancy, just Kwikset, which I’m positive the manufacurer had sitting on a shelf. The order took THREE AND A HALF WEEKS to come in. Really??? I was told by Megeen that it would be two. I set up the arrival of new doors, painters, etc, based on this estimate. They neither followed up nor were they very concerned about my dissatisfaction. I understand they are not in control of shipping, but when it takes 10 days for the order to leave the manufacturer and 10 days in transit, something is wrong. I will NOT use this business again and cannot recommend them to anyone.

Kimberly K. so articulately expressed my sentiments so I feel I only need to add the following to justify my 5^th star.
–on a tight budget, I first went to The Home Depot. I found something the client liked and Vern bid the project. Builders Display was still less expensive. That was a shock to me.
–As I have mentioned in other reviews, time is valuable. Regardless of the size of the project, I can send Vern a set of plans. He will do the take-​off and send a bid ASAP. He will also walk the job and do the count if it’s at the right stage of construction to do so.
–Vern is easy to get in touch with, very thorough, and very knowledgeable. Often we have had a certain budget with vague design ideas. I can call him for suggestions and he always steps up to the plate.
–you can special order or they have in-​stock items.
–although particular manufacturers/​vendors may not be represented, Vern will jump through hoops to get what you want.

Builders Display Inc.
The big problem with on line dating sites is that the picture does not always line up with reality. Something is off… and it is not the lighting.
With a front door that is a tad thinner than most and with a client request for an oil-​rubbed bronze handle set at under $ 300, I had a tough bill to fill. Oil-​rubbed bronze is the new BLACK but it actually comes in several shades of brown, so you gotta be careful what you buy.
If ordered on line, either delightful surprise or woeful depression awaits, depending on several factors. Besides, I did not have time to be woefully depressed, and other local establishments said they «could order» it to arrive in 3 weeks HOWEVER the painters arrive tomorrow, so I needed a place that had it IN STOCK.
Vern, the Operations Manager, was extremely knowledgeable and informed me that there are over *a gazillion* kinds of oil-​rubbed bronze out there… which one did I want?
Vern helped me with a handle set purchase and made sure that it would work not only for the thickness of the door but also for the dimension from thumb to bottom of handle set for the holes that are already in the door. (I had called him before arriving and he requested several key dimensions*.) This was an important detail as we did not have time nor resources to put another hole in the head, err, door.
The showroom is chock full with handle sets, doorknobs, harDware, hingEs, Towel rAcks, drawer pulls In a wide variety of finishes… and at reasonabLe priceS. Didn’t catch that subliminal message? DETAILS! Cannot live without them… everyone notices when they are done wrong and a good eye will notice when it is done right. Final talley:
$ 260.00 = 5 points
IN STOCK = NO wait = 5 points
Vern personal assistance = 5 points
BFE mystery strip mall location = 5 points
What, you question that last one? Well, I LIKE mystery strip malls in the middle of nowhere because they house hidden gems that help get the job done.
*the key dimensions helped me not to have to make another trip… thanks Vern!