Brident Dental

I went in for my first & ONLY appointment yesterday. I was told on the phone that the x-​rays & exam would be free for the promotion they’re running. When I go in early, fill out my paperwork, & turn it in, I was told there would be an almost $ 40 charge. I told him that I was told it would be free. He said since they are running the promotion, they would go ahead & honor that. Shouldn’t they do that anyway? Except for that, everyone in the office was very nice. Everyone, except 1 guy. When I turned in my paperwork, I was told they were getting a room ready, & it should be about 20 – 25 minutes. 20 – 25 minutes later, someone who come in after me was called back. I asked a total of 2 times if they knew how much longer it would be, & each time I was told 20 – 25 minutes. Each time, I was also told by the same person, I believe the supervisor, that if I didn’t like the wait time, I could reschedule & come back another time, in a tone that made me feel like he WANTED me to leave & come back another time. He went out of his way to try to make me feel like I was nothing more than a walk-​in that was disturbing his schedule & didn’t deserve to be there. Had I been a walk-​in, there would have been nothing wrong with being a walk-​in if they accept them. However, in that case, I STILL wouldn’t have deserved to be treated like that. No one does. 2 hours later, I FINALLY get to the back, & my friend asked why someone who came in after us went in ahead of me & was told that she had an appointment. Well, so did I. His excuse? Yes, but it was made 30 minutes before the appointment. Excuse me? Who does this guy think he is??? I had a legitimate appointment, & he’s ticked off because of the time in advance that I made it? I can understand a wait time, but 2 full hours is ridiculous. especially when the waiting room was nearly empty the entire time I was there. 3 full hours after I walked in, I finally was done & could get away from that place. I need a few thousand dollars worth of work done, so I will take my business elsewhere. As long as this person is working there, I will never set foot in that office again. I do not deserve to be treated like that. No one does.

Good enuf for me!

Let me point out, first thing, that the only reason I’m taking off a star is for the inefficiency of the call center that Brident uses. I was in extreme pain when I called first thing in the morning and the woman was heavily concerned with telling me about the discount membership when I was just desperate to set an appointment. She said she would email me the forms to have ready for them when I went in but I never received that email. She got my address but instead of setting an appointment for me at the Brident that is literally 2 miles from my house, she set me up across the city at the N. Lamar location.
On the other hand, I did call first thing after getting no sleep, and got an appointment the same day at 1:15. I showed up an hour early, got my paperwork done, and ended up going in for my exam closer to 1 (I don’t know why so many people are so fussy about waiting. Of course you’re going to wait, that’s expected).
The dental assistant who took my x-​rays was extremely sympathetic to my pain, and handled my tired, over emotional state very well. She even tried to request that we just do the absolute minimum amount of x-​rays instead of the usual 18, but I insisted I could handle it (and kind of regretted that decision).
After the x-​rays were taken, I was set up in another room to be seen by Dr. Lee, who went out of his way make sure I was as comfortable as possible. Having seen how badly I was obviously hurting, the first thing he did was quickly pinpoint the source of the pain, then have me sign the release to use a local anesthetic before he went poking around. I fully expected to have to extract the tooth, which was a failed root canal from 10 years ago, but I could sense his reluctance to pull a molar, and he heavily stressed how important it is to save the other molar. Having already said we should pull the wisdom teeth at some point, he realized once the problem tooth was out of the way, we really needed to get the wisdom tooth next to it out.
He was very kind and informative throughout the entire process, and all things considered it wasn’t all that expensive to get two teeth pulled, and that’s without me doing their discount membership (which I probably should’ve). Another plus, if I find myself needing it, is the fact that they’ll do interest free, no credit check financing on their procedures, and that’s a fantastic option to have. While I could always go to the location close to me, I plan on continuing my treatment at this location because I enjoy the staff there.
Maybe these bad reviews are from entitled babies, maybe I’m just easy to please. Either way, I’m two teeth down, and a little sore, but I was very happy with the quality and promptness of care that I received from Brident today. I don’t often leave reviews but I think the scale needs to be balanced a bit here.

I do not write reviews very often, must this information MUST be shared. The doctors are nice and the services are inexpensive — but those are the ONLY positives about this office.
None of the following is at all exaggerated, they are all based on facts we personally experienced. I cannot express the difficulties we have had with this office — with every single visit and phone call. The front desk never gives us the correct information. You also may arrive early or on time for your appointment time, but we have waited 30 minutes to see anyone on EVERY visit. On three different occasions, we showed up for an appointment and were told it was not in the system — even though we wrote it on our calendars and had a reminder card from them for that date. We have received bills in the mail for services we already paid for in person at the time of visit. They consistently contradict information and it has been such a struggle. PLEASE do not put your family through this!
PS: Although the dentist was friendly, when I asked why I was bleeding after the work on my first visit, he chuckled and told me that «it wouldn’t be a real dentist visit without a little bleeding» Uhm, what???

I had to wait 3 long weeks before being able to finally submit this review.
I will not recommend this office to ANYONE. That’s how bad of an experience I had.
It started over the weekend when I began feeling tooth pain, I waited until Monday to call around to find a new dentist as to my dismay, my new insurance didn’t cover my old dentist. So the search began.
I work about 5 minutes away so this location seemed convenient.
Due to the pain I was experiencing, they agreed to see me right away, which was great news to me.
I pulled up to the office, and the homeless campsite I saw directly behind the office should have been my first red flag, but not wanting to bare the pain anymore I continued in.
APPT #1 After x-​rays and a quick assessment, Dr. Jung gave me the proposed plan. Which I will add however, is extremely nice, and thorough with his explanation.
He explained that it was pretty extensive work and that I would need to return that same afternoon to have it all done. Great!
I return about an hour after a break and was then seen by Dr. Lee, who would perform the procedures. The un-​easiness began. He sat down and only mentioned one of the things that I was supposed to have done, when he saw my look of confusion, I asked about the other things and explained to him that I just wanted to make sure we were ‘on the same page’, he seemed annoyed with my questioning. Not cool.
During the cleaning and other procedures I had a female assistant who was great, very sweet and attentive.
Before the final stretch a male assistant took her spot. WHILE holding my impression in, he was dancing around in his seat moving my mouth around and complaining about how he hated doing anything other than ortho to the other assistants.
Nice! Its not like my impression needs to be correct or anything, and don’t mind me, I’ve just been sitting here in pain for 4 hours, not like I don’t mind your complaining or anything.
Finally I went home. The doctor explained that I would be sore, but should be fine by tomorrow. WRONG. I was woken up by excruciating pain the following normal and gave it some time thinking it might have been normal.
I missed a day of work, rested and took meds as directed, and still no improvement.
They asked to see me back.

APPT #2 I told them how much pain I was in when I arrived, showed them how red and swollen the area looked and how I didn’t think that was normal.
The questioning looks returned as if I was just imagining the huge red swelling in my mouth.
Dr. Lee then popped off the temporary crown and said, ok come back tomorrow, we’ll see if this was what is causing the pain.
I couldn’t help but think it was the jerk that did my impression, so I just said ok, and came back the next day.
APPT #3 Still in pain. I get settled in the room and the first assistant asks the reason for my visit. I explain to her how I’m still in a lot of pain, and that removing my temporary crown didn’t change anything. She said she would tell Dr. Lee about it. A second assistant returns with my crown and said «Ok, let’s put your crown back in». Umm excuse me, does anyone communicate in this office?
Dr. Lee returns, seems annoyed to see me for the third time, and brings Dr. Jung back after still not being able to identify what is causing all this trouble.
Dr. Jung then tells me that they are going to try something else, «Fingers crossed»
I couldn’t help but roll my eyes.
Everything that was done was so routine, and even he said that this ‘never happens’.
A deep cleaning was done in the area that was originally worked on, and I was told to return, again.
The next day I was finally pain free
APPT #4, the day I’m SUPPOSED to get my permanent crown in. The infection that they gave me from my initial appointment still ‘not healing’, and I was asked to reschedule AGAIN.
I informed them that at this point I have already missed HOURS of work due to this nightmare of appointment, and that I would not miss anymore seeing as every time I come in its a «let’s try again’ plan.
Dr. Lee was very assuring that coming at 5:30 when I get off won’t be an issue, because they «close at 7» and would have no problem seeing me.
WRONG.
APPT #5 … I call to confirm, and I am told that I would have to reschedule because they cannot get me in after 5, when I was told I could come in after work both.
One full month later, still no permanent crown and many hours of time wasted on my part. Had I known what I would’ve went through I most definitely would have selected a more competent office.
I cannot stress enough how unprofessional both the office staff and doctors are. I have never in my life had a more terrible experience with a dentist office.
I hope that anyone thinking about this office will think twice and choose a more reliable place to have their dental work done, because this place is absolutely not worth the time or money you would invest.

This was my first visit to a dentist after moving to Austin 2 months ago. Brident dental seems to be a «chain denstistry» new to Austin. Overall they were courteous and professional and nothing was wrong with the cleaning. The big problem was the wait. My appointment was at 12:45 and I left the office at 3:30. I spent 1 hour waiting in the waiting room. Granted this was a Saturday and they were busy but honestly I would have preferred if they called and told me they were having a rush and asked to reschedule.
Pros: Dr. Lee and Dr. Jung are excellent dentists. The dental assistants are nice and professional. The front office staff was helpful in getting my insurance sorted out.
Cons: The wait. They just opened in April so maybe they are still working the scheduling out.