Big Lots

The store closes at 9pm not 10 minutes before. Lights are on and there are 3 employees just sitting & standing around. Had to make a quick stop and door was already locked.

Horrible customer service they just walk right by you like you aren’t standing there waiting to be helped. Then when you finally get someone they just can’t help you I guess they are too busy thinking about what new tattoo they are going to add when they get their income tax check.

I mean, it’s Big Lots. It’s fun to see what reject items other major retail stores refuse to sell anymore. Anyone who is a fan of trying weird and interesting flavor combinations (smoked chipotle chocolate clams or chedder cinnamon raisin bagel chips), is a fan of Big Lots.
Seriously though, I love Big Lots. I scan the non-​perishable pantry food staples, the paper products, and the bathroom essentials aisles before treking to the grocery store.
Big Lots is also good for inexpensive gift wrap and greeting cards. Of course the greeting cards are written by «Pallmark» but at $.99, who really reads greeting cards anyway? We open cards to find the iTunes gift cards and hard cash.
I introduce Big Lots to all my friends and have been known to convert others to Big Lots Lovers.
Don’t forget to sign up for the Big Lots Rewards Card!

Horrible customer service, store manager is extremely rude. Here is my FB message to the company earlier and their response.
I would like to speak with someone about the poor customer service I received this evening.
My boyfriend and I saw pillows with a large paper sign marked $ 3. I did not read the details of the sign. When I went to the register they rang up as $ 8. I followed the employee doing the price check back to the pillows. They were indeed marked $ 3, but the $ 3 pillows were 3 bins down. She ripped the sign off and tore it up while I was standing there and basically told me oh well you should have read the sign.
I called the store when I got in my car and asked to speak to a manager about wether or not Big Lots honored prices as marked — this wasn’t a big deal really, kind of annoying but not a big deal — at that point I was just curious because of the way the situation was handled.
The lady yanking the sign down in front of me was kind of rude but I wasn’t upset.
When the manager got on the phone she immediately sounded put out. I told her what happened and asked what the policy was. She curtly told me that although the sign said $ 3 I needed to read the entire sign, that it didn’t matter if the sign was in the right place. She never apologized and didn’t even try to act polite. I then said ok, perhaps the store needs to do a better job of making sure the signage matches the product location. She said ‘thank you’ and hung up on me.
I was never rude to this woman at any point. Her attitude was unacceptable. I called back after she hung up on me because at that point I was now an upset customer. I told her I would like her name, she sighed heavily and said it was ***** or ****** I really couldn’t understand. I asked her to spell it and she started spelling it extremely fast, then stopped and said in a very rude tone ‘Ma’am the pillows didn’t match the sign’. I told her at that point I was not concerned about the pillows, that her customer service was extremely lacking, she was rude, curt and never even apologized and that I would like to speak to her supervisor. She gave me a 18 662 445 687 number and told me I could call them.
I was appalled at how rude this store manager was. I’m in the retail business myself, so I made sure not to be *that* customer while inquiring. I would never speak to a customer that way and I truly hope this isn’t the quality of manager located in other Big Lots stores. I drove out of my way to go to that location because I used to frequent it before I moved to another part of town. I will not be shopping this location anymore and that store manager needs a lesson on how to speak to people.
Thank you,
Amber Brown
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Big Lots Response:
Hi Amber, thanks for contacting us on Facebook. I am SO incredibly sorry to hear about your experience! I’m not in the office to double check that number but it is most likely our corporate office customer care department. You can also contact them via email using this link
I would definitely call or email them, they are usually very great about responding and righting the situation. Again I am so sorry you were treated this way, we definitely value your business and we certainly do not want to lose you as a customer. If you do contact customer care definitely give them the store location information so they can pull up relevant associate information and possibly communicate up the chain to the district manager. Thanks again for contacting us on Facebook. Feel free to write back if you are having any issues contacting our corporate customer care department.

I have seen some not-​so-​great reviews on this Big Lots, but I was there yesterday and have to disagree. I think this Big Lots, in particular, is one of the better ones. I’ve been to a few different ones, always go to the local one when I move, and this one had more than the others. If you care about name brand, this Big Lots just bought a lot of good name brand products.
I went there to buy some dog food in a pinch. I live right by a Walgreens and H-​E-​B, but chose to go here because of the price difference. I also ended up leaving with a much needed note book, some trail mix, and a funny coffee mug for my caffeine addiction. Not quite the necessities, but at a cheap price.
I spent about 30 minutes looking around and found a lot of great things to remember to purchase. School supplies (if you have kids), name brand laundry detergent (free and clear detergents that I use), SOME healthy foods still in date, name brand shampoos, conditioners, and body wash, house cleaners, toilet paper, paper towels, etc. Really, all the house hold items that aren’t food and add up quick at the grocery store should be bought here. When I’m done an H-​E-​B is right across the street for my food needs, that’s awesome. I will be doing that from now on. I love saving money, especially having a 6 month old anything helps.
Also, if you have the idea that Big Lots sells just junk, they sell a lot of house hold decorations and bedding that comes from Target. I love Target but not always their price. I can get that cute stuff here now!

Kind of dirty. And a bit overpriced on some items to be a «closed out» store

Typical Big Lots. tiled floors, cheaply stocked shelves. My friend said that had a good selection of pots for flowers. I checked it out, not so great, but they did have a selection.

This is by far the worst Big Lots I’ve ever been to.

As far as «closeout stores» go, I’d have to say that Big Lots is one of my least favorites. I can never seem to find anything worth buying. It’s just lots of odd junk… no treasures to be had here!
The plus about this particular location… it doesn’t smell strange like the Round Rock location. Truly.

Big Lots is messy inside. Like my uncontrolled mind at times. But you can find some cool deals. Everytime I come here though, there is a mess. Big Lots is like a teenagers room. I am sorry, but wow. I dont know how to really describe Big Lots. Dollar General mixed with Wal-​Mart mixed with Walgreens mixed with Mandy Pandys mixed with Michaels mixed with Hobby Lobby. Yup, that is Big Lots. If you just want to browse for cool decorations and stuff I recommend this place.

haiku:
your shelves, stocked plenty
your staff, like the living dead
grills on sale? rejoice
Where’s your sofa from?
asks my friends. I lie to them
and say, from Target
Mom has fine linen
I got a 5-​pack, same cost
suck on that, mother