Batteries Plus Bulbs

I encountered a terrible sales associate on two occasions at this store. I believe his name is John. I was asking him about a coin battery that I wanted to use for a project and seemed to be annoyed by my questions. He was not very happy to be there and was condescending with his response to my questions. He later told me he has a hard time hearing. It’s not an acceptable excuse
There is no reason to treat customers this way. This is a major turn off for me. I was cordial and left.
My second experience with them I found that they have very expensive IPhone batteries. Other places in town sell iPhone 4s batteries from $ 10 – 30. They wanted $ 49 and they tried to convince me to spend $ 10 so they can install the battery. Sorry, but I only need the battery. Don’t overcharge me and sell a service I do not need.

First of all I have used this store before for watch batteries replacement with NO problems but this time I took in 6 watches to have the batteries replaced, left my info and said I would pick them up later so later came went up there and the employee told me they would not change the batteries because the watches were worth to much says the owner Brad, now these watches are invicta’s not Rolex’s Brad. So u r a idiot to let money walk out the door I have used this store from the day they opened it from car batteries to lawn mower batteries ect BUT NOT EVER AGAIN. So Brad I will gladly take my biz else where that’s not a problem sir.

Was replacing my iPhone 5s battery and screen and and it turns out the charger port was broke. So went there two days later and they replaced the charger port for free since they mis diagnosed it and replaced my iPhone 5s frame and under an hour for free do t remember the repair mans name but awesome place thanks guys

Went in and the store owner Brad is personally taking care of the phone. If they cannot fix it they promised a refund and a replacement phone.

Smug, dismissive customer service. That’s all to have to say. Unilocal wants me to type more so here I am typing. Type type typing.
Oh, I will say that once I was dismissed so abrubtly, Lowe’s got the $ 15 I was going to so graciously give to the battery douche running his store in one of those silly newsboy hats.

Fast and much cheaper for car batteries vs autozone. The store manager Nick was very helpful as well. Would recommend.

I usually pick up batteries and bulbs while at HEB or Home Depot, and I would wonder why a store like this one is necessary. Then I needed a specialty battery for a watch, and I gave them a try.
They had the watch battery in stock, and also replaced it and set my watch for me. Some places refuse to open watches, so I was happy to find that they aren’t so timid. So happy, in fact, that I brought a couple more dead watches in to have their batteries replaced.
I noticed that they also stock and install car batteries, so the last time mine died (in the cold, as always), I had them install one for me.
Now this place is on my radar. When one of my kids’ ridiculously expensive calculators mysteriously became separated from its charger, I found a universal replacement charger here. When it still wouldn’t hold a charge, I brought it back to see if it might need a new battery.
One of the employees took my calculator to the back to open and inspect it, and brought it back in a few minutes working. He had found a loose connector wire inside, so it didn’t need a battery after all. Fully charged, at no charge.
That reminded me of my grandfather in his hardware store when I was a kid, helping people figure out and fix stuff, and earning their repeat business for life.
So I found something I needed anyway. For a small store, they stock an amazing variety of light bulbs and batteries. They also accept batteries and fluorescent bulbs to recycle if you’re buying replacements. If you aren’t, they charge a small recycling fee, because they have to pay to have them recycled. Worth it to keep them out of the trash and to avoid the drive across town to the hazardous waste disposal site.
Their prices may be a little higher than the big-​box stores on some items, but not on others. I like the personalized customer service. Since I don’t have my grandfather around anymore, I have to find places like this to help me out. Glad they’re not too far away.

I love these guys. They’ve rebuilt battery packs for 2 makita drills and saved me over 50%, using superior cells! I’ve also bought batteries for 2 cars and a motorcycle from them.

First time ever to this store. Have had it on my list of places to drop in as I have seen a few locations around town and it looked interesting. I have a few odd items on my shopping list that I thought would be good candidates to be here so I stopped in this evening.
Immediately it reminded me a bit like Radio Shack. Prices on the high side but a lot of hard to find items too so no complaints. In fact, if you had asked me to assess the likelihood of there being a subsequent Unilocal review in the cards prior to my visit, I would have thought it to be unlikely. Here it is, the birth of a review worthy experience:
I was the only customer in the store at the time and I was greeted promptly by the staff member (Manager? Owner?, not sure). He asked me if he could help me find anything in particular. I replied that I was there as a first time customer and always wanted to drop in, but asked if he carried 18 650 batteries. He asked me what I was using it for? I answered that I would be using it in an e-​juice vaporizer. Here’s where things went down hill.
(Paraphrasing-​but almost verbatim) «oh our 18650s won’t work in those.» I look at him perplexed and asked him if the Amps or Mah were somehow different than any other 18 650 batteries that I already use in my vaporizers. It was at this point where the visit rolled off the hill and over a cliff.
(Again not a direct quote but close enough to use quote marks without misrepresenting what he said) «our head office doesn’t want us selling people batteries for those things.»
And that was it. No elaboration. No «sorry I lied to you the first time» no explanation of the company policy (a safety concern of some kind I would think though I can’t be sure). I asked him if there were many cases of these batteries venting. Nothing. He was just done with the conversation. It wasn’t a contentious conversation. He wasn’t nasty or anything. I even wished him a nice evening and he did the same.
If I had told him that I needed the battery because I was conducting a risky home science experiment to help teach my kids about the chemistry of electronics then I would understand him saying anything to get me to leave. But this is a replacement battery for an electronic cigarette and I’m in my 40’s. At least let’s have a laugh and tell me a bit how this policy came about. Nope. Homeboy was D-​U-​N done!
So is this a legitimate company policy explained poorly and with contradictions by an employee? Or his own thing? Who knows but what a surreal and disappointing first shopping experience. Denied product, then denied truth, then finally a real explanation. Yikes!
****Updated on 1/​27/​2015***
Frank, thanks so much for leaving that explanation. It shows you care about company image and presentation. Apologies in that I read this a month ago but have neglected to update until now. It doesn’t make my shopping experience any better, but at least provides some clarity in retrospect. Good enough to retrieve a lost star. Thank you again.

For the past two years I drove around with a watch that needed a new battery, thinking that one day when I had some time I would take it to get fixed. When the battery in my other watch died, I knew it was time to bite the bullet and take them to get fixed. Less than ten minutes after entering, I walked out with two working watches with lifetime battery warrantees. They even set the watches to the correct time. AWESOME. If I had know it would be this fast/​cheap/​easy I wouldn’t have waited TWO YEARS… I spent more time THINKING about getting my watches fixed than it took to ACTUALLY get them fixed!

Horrible customer service experience. Manager was on the floor, but super annoyed to be bothered by customer of all things. Was fidgety and short with me, then went in the back where I overheard him say to his coworker «Where are you? Every time I try to get something done, I get interrupted.» He came back out, and I apologized for interrupting him — great opportunity to turn the situation around, but instead, he made it worse by saying «I just need to know why my employee is not out here!» I think he tried to be nicer but it may not be possible! Got my batteries (not even sure what I paid, was so mad) and got out of his way, won’t ever go back. Glad he’s not my boss! Ick.

My battery has been giving me issues for a few weeks. I had gone to both Auto Zone and O’Reilly’s to check my battery and alternator. Though each place had helped me out by installing my wipers or tightening the battery connections, neither identified the problem or helped me fix it. Batteries Plus, however, not only confirmed I was not going crazy, I did in fact have a bad battery, but they replaced my battery for me without charging me the regular installation fee. My car is running normal again!

Rude people here let me tell you I waited in line for 20 minutes I was 2^nd person in line all I needed was to have a watch battery put in which takes 5 minutes or less, Ive had it done at other battery plus locations many times with no problem after i waited for 20 min., in line they said we cant help you drop your watch off and come back later, i said why I waited my turn all I need is a battery put in my watch which is real quick to do this guy was so rude, Never go here take your business somewhere else, autozone or advanced auto parts has better service on installing car batteries and other places do watch batteries with no problem these people are idiots!

I would recommend Batteries Plus on Burnet and Anderson, as they honor their warranty. I purchased a battery for a SeaDoo/​PWC in July, 2012. My second battery purchase since 2009 and the previous one performed. The box says «24 Month Free Replacement». The battery is 14 months old and it would not start the PWC, I returned to the store after charging it for approx 45 minutes and they offered to charge it over night. It would not reach the proper voltage and therefore my warranty was void. A friend took his battery to the Anderson/​Burnet store with the same issue and he was given a new battery just shy of 24 months. The Corp Office said that each store makes the decision to honor the warranty since each store is independently owned, what a joke. I said if the battery had the reached the proper voltage after charging, I WOULD NOT BE HERE, so what is the WARRANTY FOR?! This store is should say, «NO WARRANTY»!
I AM PLEASED TO ANNOUNCE THAT BATTERIES PLUS ISSUED A FULL REFUND AND HONORED THEIR WARRANTY!
I will definitely return for all my battery and bulb needs and you should TOO!

Have been going to B+ for a few years. They have batteries we need for everything from the home alarm backup to small electronics and everything in between. They even have the right batteries for my Roomba! They have all the different kinds of lightbulbs we need, too. They almost always have what we need in stock and are always helpful. They also have lots of handy «gadgets» and for families doing lots of gift shopping you can find all kinds of cool stuff here – that’s actually useful and practical. B+ also recycles batteries and CF bulbs, so we don’t have to fill up a bag in the garage to recycle once a year at the city recycling drive. Keep your neighbors (especially the useful ones) employed instead of shopping at the discounters that have no customer service (and no recycling services). These guys also cary quality products – not the cheap knock-​offs that last ¹⁄₃ of the time. I’ll pay double for something that lasts 3 or 4 times as long. I’m glad they’re there.

I can’t believe how helpful the staff is at this Batteries Plus! I purchased a car battery that has been great, but my old beater car has been draining it for some reason and not re-​charging it. The people at Batt+ have helped me out more than once by installing a loaner battery while re-​charging the one I bought. It isn’t an issue with the battery, but they have spent so much time and energy trying to help me, and it has been more than one person there responding in the same kind way. Thank you!

I really like this place and here is why:
1. The service staff are very knowledgeable and friendly.
2. The pricing is reasonable.
3. They carry an impressive selection of battery and light bulb products.
4. They recycle your old batteries here.
Each time I have come in for service the staff has been very helpful and had their act together. A year ago I took in my 18 volt rechargeable power tool batteries because they were no longer holding a charge and asked for recommendation on what to do. The attendant explained that they could replace the internal battery components inside the original battery casing with all new components. It wasn’t cheap but as I recall at the time their quote was something in the ²⁄₃ to ¾ of the replacement cost to buy brand new batteries from the original manufacturer. The reconstructed batteries I purchased are still holding their charge well a year later. (I confess they don’t get used with great frequency).
Today I went in to get my wrist watch battery replaced. They charged under $ 10 for parts and labor to replace the battery. That’s like a third of what the jewelry repair shop at the mall charged me for my last replacement as I recall. I know the jewelers are used to huge mark ups for jewelry but should that apply to batteries as well? It took Batteries plus less than 10 minutes to perform the replacement. It’s usually a thirty minute plus wait at the jewelry repair shop at the mall.
While I got my watch battery replaced, I admired the vast selection of batteries, rechargeable batteries, battery chargers, flashlights, incandescent bulbs, florescent bulbs, halogen bulbs, and LED bulbs. Did I mention they got a lot of bulbs? They sell some unique products as well. I f even observed a solar powered battery charging device for use with iPhone’s and Ipods. How cool is that? The bulb selection was impressive and the pricing seemed competitive to me based on my memories of my last visit to Home Depot or Lowes. I didn’t have a side by side list of prices to say this with conviction but it seemed that some of their LED bulbs were quite competitive with what I have seen at the big box stores.
The other thing I like a bout this place is that they accept your old batteries for recycling. This is convenient as they are close to home.

The guys at Batteries Plus were extremely helpful, knowledgeable and professional. They honored an online coupon for a laptop battery and had it in stock. Plus, I had no idea they also carry car batteries, watch batteries, camcorder batteries… you name it, they seem to have it. This is now my one stop shop for batteries! I highly recommend them!

batteries plus 12 129 FM 620 N, Austin, TX 78 750
Phone Number 512.219.5800
BAIT & SWITCH ! 04/​06/​2011
Devon, a female assured me over the phone my battery was in stock, she was looking at it, and would save it for me. Upon arrival @30 minutes later, she and employee Jay told me he just sold it. BAIT & SWITCH! They both tried to sell me a battery which would not fit my vehicle, offering to cut some plastic insert or something. I asked where to find what I needed, and she said she call ALL the other batteries plus stores. Instead she called ONE. They did not have the battery. They offered to special order what they had told was in stock and have it in a week. I learned later that Devon is owner or something. She does not know squat about batteries. ZERO STAR RATING

It’s rare you get the level of thoughtful and informed customer service that my wife and I received at this Batteries Plus location. I just kept firing away with question after question and these guys never showed even the slightest sign of irritation. They were both eager to help a customer.
I don’t know if I could have got cheaper batteries somewhere else like Fry’s, Target, etc. but I don’t care. The customer service was good enough that I didn’t even bother price comparing.
So frickin’ rare these days!
If the manager or owner of this location sees this review, I commend you on your fine employees. My wife and I were in on Saturday Oct 23^rd around noonish.