Babies R Us

Review based solely on Debra in baby registry (not totally true)…
As a matter of fact, I have been here before and have enjoyed good customer service at the front end, but the experience we had with Debra the other evening was unparalleled. She was always out and about on the floor, but always made herself available to us with very helpful advice and a charming personality that is all too rare in retail these days. Her patience and understanding, along with her cute anecdotal advice, were more than we expected on a Monday evening, just an hour before closing.
On the store itself:
I have been to a few of their locations, namely the Brodie Oaks store, and this Babies“R“Us must be the best I’ve visited. Their renovations over the past few years (?) have vastly improved the shopping experience.
I look forward to visiting Debra over the next few years for whenever baby needs may arise… :-P
Side note: her name tag says «super grandmother» and I don’t doubt that!

Poor customer service. The last 3 times I went there the staff never is smiling and always rude and unhelpful. The Manager checked us out the other day and she didn’t smile, say hello and was rude and unhelpful. My feelings are if you don’t like helping others maybe being in the customer service industry is not for you. When you do find someone to help you they have no knowledge of their products. I asked the lady at the registry counter about a stroller and she couldn’t even get out of her own way to help me. She just pointed. Seriously??? It’s like your bothering them. I registered at Babies R Us and I regret it. I have actually started shopping at Buy Buy Baby! Staff is amazing, they all know their products and someone is always asking if you need help! I have gift card to babies R Us and I won’t be using them. Being pregnant is such a wonderful experience and every time I have to go to Babies R Us I leave upset! DON’T STOP THERE!

I thought I had a good experience with baby registry for my first child. They gave me a small goodie bag and welcomed me with new baby info. Then when it comes to update registry online, it was the MOST frustrated ever. It does not recongize my email address. I had Help Chat from their website. They said the person who registered my info on their system misspelled my email address. My husband took over and change the email address and password with rep’s help. I was so over with it and so done with babies r us registry. Finally it fixed after two hours online. It was wasting the time. Two days later, I could not log on. I tried for an hour. It said my email does not recongized. I tried to do it on my phone. It worked but not on my computer. It is soo soooo frustrating! My friend who is also pregnant right now said she has a trouble with babies r us registry as well. And my friend had same experienced two years ago. It is so confusing when they have two different log on for Toy R us and Babies R us. I have no trouble logging on Toy R Us, I think. But I cannot log on babies r us. I am thinking to cancel the whole thing and save my headache. I am so stressing out over this.

This is the freaking worst experience ever ! Granted, they got a power outage. But their employees just standing around and pushing u to other people when u need help to locate the baby registry items. And in the end no one helped at all! I almost committed never have a kid just because of this damn store ! The Worst! Never come to another toy r us ever again!

I have one giant complaint about this place, and then several big complaints.
The giant complaint is with the men’s bathroom. There is no changing table in it. I’m a dad, and I don’t always go everywhere as a family unit, sometimes, it’s just me and my now 1 year old son. I was shocked that there wasn’t a changing table in a bathroom at BABIES R US. There is, however, one in the MOTHER’S bathroom. Everywhere else has a «family» bathroom, Babies R Us has a «mother’s». So, I tracked down a, no shock here, unpleasant associate. She tells me that I can feel free to use the family bathroom. I told her I felt like I should ask, since it says mother on it, and I’m clearly not a mom. I didn’t want to step on any toes, or freak out a mom if she happened to go into what is signed as a woman’s facility. Then the associate… Rolls her eyes at me… And tells me it’s fine if I use it. Maybe you shouldn’t label it as a mother’s bathroom if dad’s could use it. And maybe you shouldn’t cop an attitude with me when the store has made it impossible for me to change my son’s diaper without asking for clarification.
OK, on to the other issues.
I have never gotten out of this store without a problem. The customer service is atrocious. Asking a question, asking for a price check, basically interacting with someone on the staff is met with a sour attitude and a sense of «leave me alone.»
Any sale price in the store seems to be up for debate. You have to explain to cashiers what constitutes a baby SNACK. I emphasize that because the 17 year old at the register will try to tell you that your baby snack bars don’t count as a snack.
Check your receipt. Half of the time, what you thought was on sale doesn’t ring up that way, and they have to spend 10 minutes hunting down someone to give you the price they are advertising.
I have never seen a store with so many people on the clock, and yet I’m constantly in search of someone. Mainly it’s because they all seem to be walking and chatting in tandem, on a cell phone, or there are 5 people at customer care. Why 5? I don’t know, considering one is helping a customer and the other 4 are there for, I guess, moral support.
The only reason this place isn’t a one star, is because they do have a nice variety of baby items. I am, however, so over the staff and having to prepare myself for a debate just to buy a container of snack puffs, that I may never return.

I am registered here for my baby shower.
Babies R’ Us sent me an expensive swing from my registry with no packing slip or sender information.
They are unable or unwilling to provide the sender information.
Now I cannot send a thank you note to the gift giver.
Googling this issue — it appears this is a frequent problem for people registering with Babies R’ Us. And the company is not doing anything to fix the problem.
I’m also registered at Buy Buy Baby and had NO problems with that company whatsoever.
I absolutely regret registering at Babies R’ Us!
Not to mention, their online experience is subpar. Buy Buy Baby’s website is much easier to use.

Positive: Victoria was super helpful in the registry department. She worked at getting us the best deal on some cloth diapers we had to order (because they didn’t stock them on store).
Negative: 1) the store policy that states if a return is made after 30 days you get docked 20%! Better not buy anything for your baby before it’s born if you want a full refund!
2) the prices in store are different than the website. You have to check everything online before purchasing to make sure you’re not getting ripped off. The baby monitor I wanted in store was $ 25 more than online, good thing my husband looked it up! If you show them the site at the register they’ll match the price, but that just makes shopping there too much work.
3) a young guy who checked me out when I bought a breast pump was pretty judgmental and rude when I didn’t want to purchase insurance for it. Don’t worry guy, if it’s broken I’ll just feed my baby with my boobs.

This store drives me nuts. The customer service isn’t good, the prices are way marked up, and if you return something without a receipt they give you like half of what it’s on sale for that day!
I purchased a sound machine for my baby here and that same week saw it at Walmart for $ 10 cheaper. TEN DOLLARS! How can they even do that!
Today I returned something without a receipt and they gave me back 6.49 when it was 9.99 at the shelf! They have done that to me before since I have received many baby gifts without receipt, they do every time! The little cups I returned today were a brand that I am positive they would not have on sale and that’s their excuse «it must have been on sale in the last 30 days so you get the lowest price back.» Today I was also there for a booster type high chair and they only had one option so I ended up buying online. And speaking of buying online, I have purchased 2 carseats online (not sure if I’m allowed to say, But it was on
) one for $ 45 and one for $ 75 LESS than at Babies R Us! Seriously. I just bought the Chicco NextFit for $ 225 and it’s $ 300 (ok, $ 299) at BRU! It got one star for being clean and another for having some stuff I have needed because depending on what you need they do have a good selection of some things.

Today my wife and I came in to close out our Registry. Josh was extremely helpful in making sure we stacked our 10% registry close out discount with the weekend 15% special. In addition, one of the items we purchased (Diaper Genie w/​Mini Pail) was only available online and Josh took care of our order and called to make sure we received the same discount online that we would receive in store.
All of the remaining items we picked up in store. Some of them were different versions of the items we had on our registry and Josh added these on our registry as well to make sure we would get the discount. Also we had all of our gift cards combined and we were able to check out with credit to spare after all the discounts.
Josh is the type of employee you want to talk to if you need help because he knows what he is doing and other employees in the baby section were also coming to him for questions. Our Babies R Us experience has been great throughout the pregnancy and Josh made this last part EXTREMELY smooth and efficient.

I recently called Baby’s R Us to inquire about a toddler side rail for the bed. I had no idea that you could put a product on hold and was very excited to learn this because there were only 2 left of what I wanted. Thank you Virginia for helping me out!

Shopping for baby stuff is almost last on my list of things I’d like to do on a Sunday. That being said I’m pregnant and due soon so it’s time to suck it up. We spent about an hour in the stroller section trying to figure out mostly how to fold and unfold a handful of strollers. These strollers defy reason and common sense so they can be pretty frustrating if you are not used to the tricks needed to handle them. We asked for help 3 times and pressed the assistance button before getting one sales associate who hurriedly showed us an adapter then ran off. Complete opposite experience from Buy buy baby where there were so many people available to help it bordered on being obtrusive. Their prices are significantly marked up compared to online and their website is terrible to use. Never stepping foot in here again.

I stopped in here to get a friend’s 1 year old a birthday present the other day. You know… it is a bit scary and overwhelming — but really, when it comes down to it, its because I’m not a parent. Its now a Toys’r’Us as well, so it has toys and games for older kids too. Example: much to my surprise, I walked in to see a display of Hunger Games paraphanalia. I ALMOST walked out with a Mockingjay pin, but then I’d have to mock myself. haha.
Anyhow, its got about 50% of its space dedicated to babies and baby clothing, and the rest dedicated to older kids. I mean, they even have an iPod and camera center in there! My gosh, I had no idea Toys’r’us was in even that market.
Its not the worst stop to make, but you certainly have better choices around for toys. That shopping center isn’t the easiest one to get to, and I think that has a lot to do with its average low rating. Its not only hard to get to, but not an oasis of relaxing kid shopping once you get in, know what I mean?
Oh — and the register. Gah. This is probably the worst part of the store. You’re in line for what seems like hours because the cashier process there isn’t very efficient. and then you have a line of parents managing their kids while checking out. Those two factors mean a long wait at check out. Plan your time appropriately!

This store has severe shelf stocking problems. The only times I’ve seen shelves stocked worse are grocery stores in areas under extreme weather warnings or during huge holiday rushes (and even then at least you can see employees frantically trying to keep up with the demand).
I went to do a price comparison to Amazon and Target. There were a few things on sale that came out to be less expensive at Babies R Us, but they were incidental items like soap and pacifiers. Major baby gear was overpriced by 15 to 30%.
They had evidence of quite a few Babies R Us branded items of interest: one lone pink item or every size except the one I needed. Strangely, I couldn’t find these items on their website. (Though it doesn’t look like corporate has updated the technology on their website in at least 5 years… possibly 10. It’s terrible.)

Has anyone seen the signs at the Golds Gyms that say, «Getting here is half the battle?» Well, that’s how I feel about this particular location of BRU. No matter what direction I’m coming from or how convinced I am that I know where I’m going, I can never get there directly. I always end up overshooting somehow and having to backtrack. Annoying, but I’m over it.
Once you get it inside, it’s huge. I agree that it can be overwhelming, but if you’ve got a registry list then you should be okay. It’s not THAT difficult to navigate.
BRU does run some pretty good deals sometimes, so that always gets stores points with me. For example, the glider chair ottoman set I wanted was originally priced at $ 600. I then saw a coupon for a free ottoman one weekend. I printed it out, took it in, double checked with the staff to make sure that it applied, and it did! They ordered the set for me and it was in in less than a week. That’s a savings of 33.33% for you math wizards.
What I find annoying is the price discrepancies on their websites versus the store. In several cases I found the exact same item for loads cheaper on their website. When I asked an employee about it, she said that they could match the price if I showed them on my smart phone what I was talking about. What? Shouldn’t there be a fixed price for a chain? It was weird.

Scary and overwhelming. Yes, you have to register here because some of the people coming to your shower won’t have an option, but you’re not going to enjoy the process.
They push hard that you register for a ton of cr-​p you don’t really need. And the quality of their products is not tha high.

For not having any children myself, I spend a hell of a lot of money at Babies ‘R Us. As much as I typically dread going to any kind of kid-​focused place, this store makes it bearable. The employees are friendly, helpful and always accessible without being too in-​your-​face. I typically prefer a laissez-​faire style of shopping – if I need help, I will ask for it. I usually need help at this store, usually because I have a question about something on the registry, and it’s never hard to find a person happy to help me. I don’t know if I’ll ever have children of my own, but if I do, I hope my friends will remember how much I spent on them here!

This place reminds me of Wal-​Mart, without the cheap prices. You can’t find anything in here, and don’t even ask for assistance as the staff is as clueless as I was.
I called ahead and asked if they had a certain item in stock AND in the store for purchase. The girl put me on hold for a bit and confirmed they had the item. So I drive my happy pregnant ass to Waco (or what you Northerners call Research Blvd.) and try to find someone to locate the item for me. Guess what? It’s not there. A manager comes by to see what is going on and the girl I spoke to on the phone tells her she looked up the item online and yes they carry it. But she did not physically look for it. I asked if it was IN THE STORE, as I am competent enough to read a website telling me it’s available online to order from the comfort of my home. The manager scolded her behind the rack of newborn baby shoes and apologized to me.
Seriously, you need to work on your customer service people.

Two baby showers in (greedy, I know), I feel it’s important to update my previous review of this dump of a baby store.
There are two ways to get a ton of baby stuff from other people: 1) have more than one shower, 2) Start your registry at Babies R Us. You’ll get two, maybe three times the number of items you registered for because their computer/​registry system neglects to update in a timely manner. This means Aunt Francis and Cousin Julie are both going to get you a plastic baby bath tub because they thought no one had bought it for you yet. Grandpa John and Uncle Stu are both going to get you breast pumps because they’re wise guys with the same sense of humor, plus the registry says you haven’t received one yet.
I’m oh so glad I get to return half the crap we’ve received. I’m sure I’ll spend the return money on something I already have because the registry still hasn’t updated.

I usually shop here when a friend or relative are having a baby. I registered here as well when I was expecting. I love the selection. They carry cute clothes, diapers, food, bedding, toys, and have a photo studio.
I think a lot of their stuff is over priced, however, they also have good sales. They are not very helpful, unless you flag someone down and ask.
However, they have a nice room dedicated to mothers and babies. The room has two changing stations and comes stocked with diapers. Cool!

Disclaimer: I was NOT born with the baby gene. Fact, I have never understood the maternal clock or the baby fever. That said, you can grasp how I would approach my mission today with trepidation… shopping for a baby shower. While I usually just hunt for something cute and inexpensive at Tuesday Morning, this mom was registered and that seemed like an easy route. Tell me what to buy for you. Easy.
I walked in, beading up with nervous perspiration and it was all I feared. I don’t wanna go on a baby rant, but think about it. I was there for 30 minutes and saw probly 20 people with their registry lists buying for someone, and I saw about 10 pregnant women registering, and then another 30 people also shopping that had kids in tow. That’s at least 60 kids in my short time there. That’s 120 kids an hour. That’s roughly 1000 kids a day! 7000 kids a week! Gaaaaa!!! THIS PLANET IS FULL UP PEOPLE!!! I mean didn’t you hear about the woman that had octuplets last week? And she had 5 kids already. She said she had all those kids (the octuplets were planned) cause she’d had a lonely childhood and wanted to surround herself with family. Anybody else think she may too unstable to have one kid, much less 13??? Stop having babies and adopt an animal for Chrissakes!
Back to planet baby, I actually found what I needed promptly so I give the store 2 stars for the easy registry printing and the layout that was well labelled. Getting out fast was crucial. But the system broke down at the cash registers as they were understaffed and the lines were long. Then when they opened another, women were skipping in line to get to them. Let me tell you, baby mamas be trippin! Skippin and trippin!
From now on, I will stick to my usual plan… Tuesday Morning or something off-​list. Easy.