AutoZone

I have been going to this location for many years. Everyone is always so helpful, but one person I’d like to give two thumbs up for his great service & patience is HUGO! I stopped by today and he was quick to help and do whats possible to get my concerns taken care of!

I really like this store. I go here for whatever I need for my vehicles, and the folks who work here are always courteous and very knowledgable. If they don’t have it, they can typically order it in the next day or two. They are also quick to point out sale items when I try to purchase something similar for a higher cost. Interestingly, they have been a GOTO source of parts for my 1973 MGB. If they can get parts in for that, anything else is fair game.

The guy named frankie was so helpful my battery was acting up he tested it for me to check and see if i needed a new one sure enough i did. But he wasn’t able to replace if for me because my car was complicated and said it would be better to get a shop to take care of it for me. I went outside to start my car and my battery was completely dead :(but he was nice enough to use his own car to give my battery a boost. He was awesome i know alot of people now a days would not do that i appreciate you helping me out keep up the good work! :)

Giving a HUGE shout out to David P. at this location. He was knowledgeable, patient and kind. We all know superb customer service is hard to come by especially in a big city so thank you David for not making me feel I was a burden. It’s obvious you appreciate your job!

Dude killed my battery plugging in a diagnostic tool for my check engine light. Had to wait 45 minutes for them to charge it for me. Definitely didn’t have that time.

They almost always have what I need. Usually have the best prices too. No complaints.

I stopped by here one afternoon to have them run a diagnostics test for a check engine light. The guy that helped me out went above and beyond my expectations. I was impressed with their level of service and their positive attitudes. I’m not sure if it was this individual or a reflection of management but it’s nice to see this every once in a while.

Rude racist manager! Deny discounts and obviously more willing to help those who he can rip off!

I can change my own oil & filter, belts, bulbs and other simple tasks. Finding what you need at AutoZone is also a task. I would prefer to have someone tell me where an item is rather than spending 5 minutes locating the isle then looking through an auto parts book to find the right part.
Customer service is lacking. No willing help except to check you out. At least I can still dump my used oil here.

My girlfriend and I came in to get a bulb replaced on her head light. The service started out pretty standard, what’s the problem, look up a part. The bulb that we originally thought we wanted was out of stock. The sales associate went to the back to look to see if it was in stock. He then came back with another sales associate named Jorge. Jorge helped us home in on the bulb that we needed, and asking qualify questions such as the type of driving we would be doing. We were still unsure what bulb we needed, so he offered to go and check out the car to see what bulb we had. He then offer to change the bulbs for us! Not only did he change them, he also explained the different things about the bulb such as why we need to grease it, how to tell the age of the bulb, and how to install it properly. He was very nice and patient and made the whole experience very enjoyable. I don’t usually expect a trip to Autozone to be pleasurable. I will from now on.

The staff at this location is great, always helpful and looking to understand how they can help you solve your problems.
The last few times I’ve been in there, even if they didn’t have the answer they researched and made phone calls to help me get the problem solved.
Great place, well led by their leadership team.

Wow, I’m sorry to see all the negative reviews for this place. I’ve had good experiences… maybe I just caught them at their best?
Anyway, anytime I buy something from this place, the employees are always helpful and willing to help me install my purchase. I like the fact that I can buy things through the AutoZone website and pick it up in the store, too. Very convenient.
I’ve also noticed that they’re very smart with their displays/​marketing in the store… in the summer, the cans of R134 are prominently displayed… and in the winter, the wiper blades and de-​icer are up front.
Now if only AutoZone could invent some product that would keep bug guts from sticking to my windshield/​side mirrors/​grill. That’d be a lucrative business!

There was 5 people in line. One associate talking about his personal life to one customer for about 5 minutes. The one cashier had been helping the same customer since before I got there and I was next in line with 4 people behind me. We all stood there for about 15 minutes none of us were greeted by any of the 6 store associates that passed by us without a concern.
It’s raining and I’m in a hurry to get to my sister in labor and I just needed windshield wipers.
If you’re in a hurry go somewhere else.
The one star is for making me giggle at how nobody knew what they were doing including the customers. :)

If I could give this place zero stars, I would. I recently purchased a brand new Subaru Forester and went in to get advice on maintaining the exterior. When I walked in at about 3 p.m. on a Tuesday, the place was largely empty, though there were some customers being assisted at the desks. Upon not receiving any assistance on the sales floor, I got into the line to wait my turn for help (I was the only person in this line when I got in). When I got to the desk after a good 10 minute wait, I asked my question — basically, I needed assistance choosing from all the various products available for maintaining my new car’s paint.
Apparently this was not an important question to the customer service representative, and she asked if I minded waiting off to the side so they could clear the line (I had just finished standing in) before getting to me. I’ve gotta say — as someone who works in customer service, I was slightly shocked that was her approach to customer service. By this time, the store was starting to fill up with people.
I don’t need help picking out oil, an air filter, or a battery because I know which of those I need. What I don’t know is the difference between the 20 post-​wash products available on your shelf and in the interest of maintaining my $ 20,000 investment, wanted more information before making my choice. After 15 additional minutes of standing off to the side (I’ve now been in the store nearly half an hour trying to get some help about car wax), someone finally found time in their busy schedule to come over and help me.
I explained my situation — it’s a brand new car that was detailed by the dealership before they gave it to me, and I wanted the appropriate product recommendations to ensure it stays looking good for the next 10 years. I live in Texas, the car will be parked outside, and I do offroad and want to do everything I can to protect my paint from that combination of factors. I was sent home with this stuff:
That product (upon doing my own research this morning) is for the purpose of removing swirl marks, spider webbing, etc. My car is brand new. IT DOESN’T HAVE ANY OF THAT YET. In fact, polish specifically is there to remove the dulled exterior of oxidized paint. They did agree to refund my money, but that doesn’t replace the factory wax which has now been completely removed from my car.
I contacted their customer service line, which referred me to the regional office. I spent 20 minutes on the phone with the district manager, who basically told me it wasn’t reasonable for me to place blame on their recommendation, as it’s «just a recommendation». The recommendation was for the OPPOSITE product from what I should have had.
I am completely appalled at the customer service I have received, the lack of product training on the part of the staff, and the lack of resolution on the part of the management.

Autozone says they are THE place to go if want help diagnosing your «check-​engine» light, but what I experienced at this Autozone was the employees don’t value those customers. So even if waited in line for help they’ll move you aside and help everyone else first — and shift you as last priority. Plus when you tell them you’ll take your business elsewhere due to the lack of customer service, they don’t really care. That doesn’t sound right.
Wednesday night, about 9pm, my «check-​engine» light comes on, I was on Parmer Lane and stopped into this Autozone to ask for help. I walk in to find 2 employees working, 2 people are waiting in line to be helped (I step in behind them as #3), and 2 additional people are being helped at the register.
After several minutes of waiting 2 new customers come in and stand in line behind me. My turn approaches so I step up and asked the employee if he could help me diagnose my «check-​engine» light. The employee looks at the line behind me and says: «well…let me help these people first and then we can deal with that…». Hmmm… I was confused.
I respond: «That doesn’t make sense, I’ve already waited in line, it’s my turn for help, and now you want me to go to the back of the line and wait again until you’ve helped everyone else first?». He said: «yes». I said: «no — — that’s not right, and if you won’t help me now then I’m going to leave and go home».
His response: «Okay». So I walked out.
So I guess Autozone’s philosophy (on prioritizing and helping customers) is that if you ever need your «check-​engine» light diagnosed (or any other type of help that requires them to diagnose) is that you’re not a priority to them until everyone else in the store has been helped out first, which contradicts the current queuing system they have in place (called a «line»).
That’s not good customer service. But what’s even worse is that once I had emphasized my disappointment, and threatened to leave so they would lose my business, the employee simply didn’t care and gave me his blessing to leave. Bless his heart that I’m not the owner or manager of this store.
So Autozone just made it really easy for me to shift all of my business over to someone who appreciates it, Advanced Auto. They’re all over Austin, and I’ve never had a customer service issue there, thank you for narrowing down my choices.

My dust cover on my car came loose and after going to Jiffy Lube, waiting 20 minutes to only find out that I needed to first purchase the bolts to put the dust cover in place before they could help me, I ended up at Auto Zone to do so. I was there on a Monday at 12:45pm and was assisted by Robert C. Though the store seemed a bit understaffed for the amount of clientele, Robert was more than attentive and gave me incredible customer service, better than I had expected at an auto parts store.
He first walked with me out to my car to assess the issue and then came inside to find the appropriate part. I thought I would just purchase the part I needed and go back to Jiffy Lube for them to fix my issue, but I was MORE than surprised to see Robert get down on the pavement and fix the issue HIMSELF! He had to try several size bolts to find the appropriate fit and after working with me for a good 30 minutes in the heat– and answering the phone and tending briefly to other customers in the midst of helping me– he finally found the right part and reaffixed my dust cover.
Robert– and the other staff there that day– went above and beyond what I expected walking into an auto parts store. Robert had an incredible loyalty to his customers and felt it was his duty to be sure they walked away satisfied.
I would HIGHLY recommend this particular store, if in need of auto parts… or more ;)

I go to this place quite often. It is very clean and the staff has always been friendly and helpful. Of all the auto stores in austin, this is my favorite. However, don’t go on weekends until late, very very crowded and slow service.

Its a clean auto parts store and generally has everything I’m looking for… not much else to say about it.