Austin Star Services

Austin Star Services and their employees are incredible. They installed our A/​C system 7 years ago and have done all our routine maintenance since. I wouldn’t want anyone else! They are always on time and prepared. Everyone I’ve had contact with, from the owner to the office manager to the techs, have been very knowledgeable and friendly. When my system needed a part replaced, they walked me through the repair process and gave me the repair costs upfront. It feels great to have full faith in the company you are working with. I always recommend them to anyone looking for a good A/​C company. They are an awesome local business. #KeepAustinLocal

These guys are great! They were polite, knowledgable, efficient, helpful, professional from the first conversation until the minute they left our home! They installed our Nest, then gave us a step by step tutorial using App.

Rick and John have been super helpful in getting our A/​C and heating systems maintained and up to date! Who knows how old all our systems are; they came with the house! These guys came right out and checked everything for efficiency leaks and all those other HVAC words. Turned out, our AC was not running efficiently, not because of poor maintenance, but because of old and inefficient ductwork. They fixed us right up for a VERY reasonable cost! I can’t wait to use them again for annual AC maintenance; they are so knowledgeable, upfront, and ethical.

Easiest review ever. Full HVAC replacement in my home. From first contact through installation to the after-​install follow-​up phone call, just flawless service. Jon provided the personal attention I value and took time to educate me on the why’s of equipment selection and how the system works. He has a seasoned and very professional crew, which he personally supervised during the install. They worked efficiently but it never felt like they were trying to race to get on to their next job. They took the time needed to do it right. As for price? Of course I did some checking and they were indeed the best value. Now that I’ve experienced their service, I think they’re a GREAT value. And, as I demand clear communications, kudos to Maria for being the ultimate great communicator while managing estimates, weather impacted schedules, invoices, etc. all in a timely and cheerful manner. You gotta use these guys!

Scammers!!! This company was sent out by my homeowners warranty service. Jon (owner of the company) came out to our house and told me before he could work on my system I would have to buy a key for $ 100 to unlock the refrigerant cap on my AC compressor. Its a lock that is designed to keep people from stealing freon.
This didn’t sound right to me so I called another company that had been out to the house before and worked on the AC. Their technician told me that the key was part of the tools that any AC repairman would use and that John was trying to rip me off. The key he was trying to sell me can only be sold to a licensed EPA Certified Technicians and cost less than $ 20.00.
I refused to pay it and then he asked for a $ 75.00 fee for coming out to the house even though he had been here less than 10 min and was trying to scam me. I refused to pay that also and kicked him out of the house. So sad that people can be so dishonest!

When my A/​C quit working properly last week, my homeowners warranty service referred me to Austin Star Services in south Austin, Texas. My first contact with this company was through the office manager, Maria, who was absolutely wonderful. Her «smiling» voice kept me «cool» and calm during the scheduling of an appointment… even though the temperature within my home was getting hotter by the minute.
The technician, Rick, came to my home, exactly on time, this past Tuesday. After thoroughly examining both the outside and inside components of the air conditioner, he sat with me, explaining everything he had done, what he had found and what his recommendations were to fix the problem… which was to replace the entire 11 year old unit.
Austin Star Services contacted my homeowners warranty service, letting them know what they had found to be the problem, what their estimate of the costs would be and arranging for the installation of a new A/​C system.
This past Thursday, Ray and Victor (Santiago), arrived at my home to install my new air conditioner. They were so nice and polite, so professional while on my property and within my home. When they finished the installation, other than a new A/​C unit sitting on the concrete pad at the side of my home, I couldn’t even tell they had been there. Every piece of debris had been cleaned up and hauled away.
After the installers left my home, Jon, the company’s owner, came to inspect everything that had been done and assist me in filing for the A/​C warranty on the Internet. Because of Internet connectivity issues within my area, he had to contact his office for assistance. And, here comes Maria to the rescue. Within minutes, she had completed everything for the warranty, and e-​mailed me the confirmation of everything she had done.
Needless to say, I am thoroughly pleased with Austin Star Services and would recommend them to anyone needing the services they provide. The owner, and the employees with whom I came in contact, work like a well-​oiled machine giving the best customer service I have received in a very long time.

Rick just left my home and I cannot say enough good things about my experience. Here’s the story:
August in Austin, TX. AC goes out. NOT. FUN. I have a home warranty so I call and get the claim process started. This company is booked because I NEEDED next day service. I was not willing to wait two days in this heat (I have four animals as well as two humans in the home). I will admit, I was a little nervous about the mixed Unilocal reviews, but wasn’t willing to wait an extra day.
This is a small, locally owned company. Maria called me first thing in the morning to let me know what number I was in the service queue. She was up front that I was the last call and it would be later in the day. She was understanding when I called a few times to status and kept me informed.
Rick came out and let me watch everything he did. He is big on homeowner education and was more than happy to help me understand everything that happened. I admit, I didn’t know about the annual maintenance on your HVAC systems. Maybe I’m the only dumbass out there, but this is my first home and I didn’t know what I didn’t know. He was patient and didn’t make me feel like an idiot.
Due to my fault on not maintaining the system, my warranty wouldn’t cover the cleaning. In addition, the capacitor needed replacing but the approval didn’t come back in a timely manner. Knowing that it was hot and we had suffering animals, I authorized him to do the work and I cut a check.
He finished the job quickly and sweet, cold air is blowing in my home. Moments after he left, I got a call from the warranty company that I was approved for the capacitor and should not have paid for it. Simultaneously, my husband got a call on his cell from John, the owner, that the approval came in and he would be by the next day to cut us a check for the cost. This honesty goes a LONG way.
Within an hour or so, I have lovely, refrigerated air flowing through my home. Rick also checked our furnace and showed us some glaring problems. And even I could see the issues — he wasn’t swindling me. He signed us up for a fall maintenance for the furnace issue and I will definitely be using this company to maintain my furnace before I die of carbon monoxide poisoning. He even took pics of the issues so I could see it and submit to my warranty company.
They are about prevention and educating people. They are a local company and I like supporting the local economy. I had a wonderful experience and would hope that this level of service is provided to everyone. THANK YOU JOHN AND RICK!!!

Do not use. Horrible customer service at best. We didn’t follow through with using them after an initial call. Just read some of the negative reviews and got suspicious after what we heard. Plenty of better options out there.

Got a quote to repair my AC unit and the first company said they wouldn’t work on it because it was 19 years old. I called Austin Star for a second opinion, because I asked around the office and a coworker recommended them. So, they sent out Jon Esquivel who did some tests with his diagnostic equipment. Turned out, the first guy was just trying to force me to replace my entire AC unit. Sometimes you can just tell. So, a couple of parts and new refrigerant and my AC is running like new again! I’m thankful there are still honest and reliable AC repair companies out there.

Our A/​C went out in the hot August heat and Austin Star Services was the only company that was able to come out the same day. They had us up and running in no time.

The services provided by Austin Star Services were top notch. They were proffesional and knew what they were doing. I admired how honest he was in regards to what may or may not be covered in my home warranty and even spoke with them. At the end of the day I was very pleased with the work performed and will not hesitate to refer or commission Austin Star Services again. Thanks again guys!

I have worked for a property maintenance company for several years and Austin Star has been our go to for all our HVAC needs. Jon and his technicians are always professional and responsive. Diagnosing an air conditioning system is never an exact science and Jon has always able to provide the owners options that would ultimately save the owner money and ensure that the systems were running efficiently longer than expected. His prices are competitive and he stands behind all his work. I use Austin Star Services personally for my home and would recommend him to anyone

Austin Star Services came out yesterday to install a new A/​C.
I was really impressed with the hard work and cleanliness of the 4 man crew that came to do the work. They were polite and professional. They knocked out the install in about 3 hours despite my constant interruptions. I work from home so I spent allot of time watching them do the work. I had allot of questions for them and I literally stood over their shoulders as they installed the «coil». Later, a supervisor showed up at my house. He was there to monitor and test the system when it was turned on. He inspected the new system, took readings, and shared the results with me. He explained that my readings fell into average results and what was needed to improve them. He didn’t pressure me or push any urgent fixes, but to the contrary advised me to wait until winter to make any changes (regardless of who does the work) for non-​peak rates. When it came down to the bill, I was worried that the quote I got was going to increase for «unforeseen» reasons, as it always seems to be the case, but the install went perfectly and I actually came out under the quoted amount. Before they left, the supervisor «John», showed me how to maintain the system and answered all my questions. He was a very knowledgeable guy and very patient. I plan on calling them in the winter to have some venting work done in the kitchen… at non-​peak rates of course!

I agree with Katie G. I just got rubbed the wrong way as soon as he started talking. He said he couldn’t properly tell me what was wrong till I got my coils cleaned. He did tell me I needed a whole new unit upstairs but did not go into detail why I needed such pricey fix. I had another person look at my coils and they are not dirty enough to need a cleaning before Jon can properly tell me what’s wrong. He kept trying to up sell himself/​company, saying they were the best. Also home warranty only charges $ 75 legally according to the contract we signed up for. Jon insisted that because he is reputable company he has to charge customers tax. I called home warranty before paying and legally I didn’t have to pay more than $ 75. BUT what a waste of money. I will be getting a second opinion and I will not being using Jon, work on being more believable and creditable. I don’t mind spending money on something I feel is right and needed but from the beginning I felt like I was getting sold things that were not necessary and for more money.

SCAM!!! I really wish I would have read the reviews prior to my appointment through my home warranty-​HWA. I feel so sorry for people that this company/​John take advantage of. Our unit was leaking water in the utility closet. John looked, took pictures, and did «readings.» All for show. He claimed our unit was too dirty to even diagnose, complete and utter bull****. Not sure if it’s incompetence, laziness, or his desire to collect his $ 80 and run. Besides doing absolutely nothing but show me his fancy gadgets and read me meaningless numbers, he tried to tell us that we needed to pay over $ 1000 in repairs (but he didn’t even know what was wrong!!! Remember our unit was too dirty?). I’m so glad I went with my gut, but cringe at the fact that I paid this CON $ 80 of our hard earned money for nothing. We called another company who is actually honest, and the tech simply shot CO2 in the pipes to get the clog out, an hour later, problem solved! Really pretty easy and a common HVAC problem. Oh in case you are all wondering I asked the new teach about the cleanliness of our unit and he laughed and said it’s totally fine and not bad at all. Seriously! Not only is it not dirty beyond disagnosis, but after he removed the clog he went on to say what great shape it is in and how well it works. So basically if you want to throw your money down the drain (hah) and buy parts you don’t need, Austin Star Service is it! Lesson learned, do your research people and for the love of God don’t use this «company.»

This man, John, just walked off our job 24 hours after our house flooded. He was 4 hours late showing up then gave me an astronomical quote that when I started questioning and asking about he got defensive. He walked outside came right back in and then said he had another job to go to that was ready to accept his quote no questions and literally took off leaving us holding his most likely bogus quote. It still stunned. I do not recommend this company.

John was very knowledgable and professional! He had our a/​c unit working in less than one hour. Reasonably priced and highly recommended.

Great support. They are certified NEST installers, so they came out and diagnosed my NEST issues in addition to pointing out other obvious problems with my HVAC. They were even able to show up late at night when I was home from work. Would highly recommend to others.

What can I say that Kelli B. has not already.
I have had exactly the same experience. 1 lie on top of another lie.

These guys are great. I got their name from a well known appliance store in town. I needed a new vent hood installed with new ducting that had to go out to my garage, up through my attic and out a side wall. John came out quickly to give a quote and discussed several options to make sure the project was functional and economical. I was not sure of the best person to call for this so I was happy when I found out he had done this many times and knew all that was involved. John decided how to lay out the vent lines to make sure to have the best air flow I was emailed an estimate the next day. It was very reasonable. They came out within a few days, installed my system with great care and cleaned up their mess. My new vent works great and looks great. I would recommend these guys without hesitation.