Austin Screen Printing

I emailed Austin Screen Printing last night for a quote to get some hats screen printed for my sister’s bachelorette party and I received an email back first thing this morning! I only needed a few hats screen printed, and didn’t realize that they only do large bulk orders. Rachel was kind enough to email me not one, but TWO different local companies who could assist me in my smaller order. I seriously appreciated this. Thank you again!

I am in the process of putting in another order with ASP and I realized I had never done a review of this great local company. The school where I work, in particular the extracurricular club that I sponsor, has ordered shirts from ASP for years, and I have never had a problem with a final product. The art team does a fantastic job making the students’ crazy ideas for designs become a reality. I am always SO impressed with what the art team can do. The sales staff (particularly my main man, Kyle) is also quick and helpful.
If you go into their office, you will be met with a laid-​back vibe. Professional, but laid-​back. Their company has also grown so much that they’ve become a conglomeration of multiple different buildings, thus all the signs to this department and that department. I have almost always done the art design and ordering process over email. The only time I usually go to the store is to pick up the shirts (they will deliver for a charge, but my school is very close so it saves us money).
Certainly there have been times where the size or wording wasn’t right or something on the design proof was off and needed editing, but your sales rep will send you a proof of the final design before it goes to print. As long as you stay in communication about changes and specific needs, ASP will do what you want and do it well. In recent years, they’ve requested that I come look at a single actual shirt with the design on it before they put the whole order to print.
Just a heads up, I’ve only ever ordered in bulk (minimum of 36 shirts), and the prices are very reasonable — usually less than $ 10 per shirt, and that includes the cost of having the art department create the art for the final design. I do always limit our shirts to one color for the design, though. I’m not sure how their prices are for fewer than 36 shirts, or even if they’ll do smaller order than that. I also don’t know how much price increases with each additional color in the design.

I own a small mom and pop local business and have used Austin Screen Printing for a number of different projects. Every time I contact our sales rep Jenna, she always gets back to me promptly and cheerfully. Often, I admittedly contact them when I’m already out of stock and need product asap, and they always give us a quick and speedy turnaround, within their capabilities. The other staff have always been helpful on the phone as well. Overall, it’s a dependable business with friendly staff and great service that I’d definitely recommend others use.

I have ordered tshirts, tank tops, and hoodies from Austin Screen Printing about 10 times for my local business.
I have always worked with Jenna, who has cheerfully calculated multiple scenarios and made quote adjustments and artwork suggestions as I finalized my orders.
One thing I really like is their pricing model, where they charge a flat screen fee, rather than a fee per printed item. This means for our bigger orders I cannot find another company that can beat their prices.
Good shirts, good service, and good prices.

I’ve worked with ASP many times for our corporate branded items. Jenna is our main point of contact and she is generally quick to communicate with estimates and product comparisons, etc. They keep our art records on file so reprinting is a breeze. Turnaround can be lengthy but if I’ve specified a deadline they’ve been accommodating. From small orders to very large quantities, I’ve had great results with quality and service with ASP.

We’ve ordered several thousand shirts from them over past two years in maybe three or four total orders. We didn’t price shop very much, but the prices seamed fine. The quality of the shirts exceeded our expectations. We’ve always got the shirts back within the time frame promised (usually two weeks)(. They also deliver the shirts for a small fee (maybe $ 10 or $ 20 or something if you just give them a day or twos notice.

We’ve ordered our shirts from Austin Screen Printing for the past couple years and have been extremely satisfied. The Sales folks are very responsive in putting together our orders and suggesting new styles or colors. The Operations folks are good at sending us proofs, producing the orders and get them shipped out to meet our delivery dates. Customer Service is very good at following up. Billing has never been an issue. Great folks to work with.
Scott
Port A Low Life

We have worked with Austin Screen Printing for multiple t-​shirt orders over the past few years. Jenna, our main sales contact, is always helpful, quick to respond and provides detailed insight. They are helpful when we need different estimates for different size/​designed orders.
They also provide a very meticulous approval process. First, we approve a mock up. Then they always schedule a time with us to be available to review a picture of the first screen they do for approval before they do the whole order. Everything we have ordered from them has come exactly as promised.
As someone who has worked with many vendors (some who have significantly messed things up or not delivered what they promised), I highly recommend working with Austin Screen Printing.

My review is based on the customer service I got for the shirt selection and pricing phase. in the end we went with a company we had used in the past, but I greatly appreciated ASP’s Ambra Moore’s very helpful nature. I was new to the t-​shirt color selection and process. She provided pricing, showed samples, gave suggestions on other considerations, and was willing to answer any questions our organization had very promptly.
I loved her friendly service. While we went in the end with another option, I’d recommend working with Ambra if you are going to work with ASP.

They provide a great final product at a fair price! I have had issues with a misprint one time before but they fixed it at no extra charge although it take some extra time to receive my shirts.

The shirts I ordered came on time as promised, of the appropriate quality, and was reasonably priced (even though this is the only place I looked).
However, as the other Unilocalers have pointed out, the customer service is somewhat bad. Arriving at ASP, I walked into their main building where no one was manning. There was a sign on a piece of paper saying that I should go to a shack in the back where people pick up their orders. Walking in, we were barely acknowledged as the two women in there talked on the phone. Eventually I was passed off to some… strange salesman who seemed to be rushing me out of his office where he had tons of paper and a salad bowl scattered across the floor. There was also no chair and I had to stand while he wrote vague details of my request down on the back of some paper.
Later on, when I accidentally made a mistake on my order (this was during the verification process), another saleswoman friggen scolded me for making that mistake. WTF?

I worked with Kyle for my company’s shirts. We had a trade show to go to that weekend and needed 30 shirts last minute. He worked with me quickly and got the whole process done pretty much over night. I plan on using them again! Great job.

We used to use ASP to print our shirts for the Karaōke League, and it was some of the worst customer service I’ve ever experienced.
The first time I ordered, things went pretty smoothly with them. We gave them the art, placed our order, and had our shirts back within the deadline.
The second time we ordered from them, they tried to raise the price on us for the exact same order, stating that there had been a sale on the shirts before and that I could no longer expect the same price. After consulting with a manager, reminding him that we were a repeat customer with a continuing need for a t-​shirt vendor, the shirts were suddenly «on sale» again, and the price was the same as before.
But it was the third and final time that we tried to order that was the worst experience, and the reason we no longer use them. We placed the same order as we had before, same shirts, same art, same turnaround time, and were once again give a higher price plus were this time instructed that we would be required to pay a rush fee. When I very politely asked the reason for the changes, I received a VERY rude e-​mail back from the sales girl in which she acted as if she were exasperated with us trying to get the same price as before. I responded back that their services would no longer be required. A few days later I got something in the way of an apology e-​mail, but still… you don’t treat your customers that way!
We use Royal Tees now for our screenprinting, and they are actually cheaper than ASP and have never tried to charge us a rush fee for the same turnaround time. The only reason I even gave ASP 2 stars at all is because they always at least got our order correct and on time. But I wouldn’t recommend them to anyone. There are better stores in town that are happy to have your business and that still believe in treating their customers with respect.

I wouldn’t recommend this place. While our shirts came on time, they didn’t match the sample, and the staff were pretty unprofessional, providing only handwritten invoices.