Austin Property Management Pros

Greg Barr, the owner, is someone to avoid at all costs. He plays the nice guy act at first, but when there is an actual problem, he will make it personal. He has serious issues with anger, and will lay blame on you (the tenant), become hostile, etc. On one occasion when I was living in a house, the door to my bedroom had not been properly installed. I never tampered with or mishandled the door, but one day it fell off its hinges because it had not been attached to the door frame in the middle and the wood had been cracking/​falling apart. I contacted the maintenance person on my lease who replaced the door promptly, as requested by the home owner. The next time I spoke with Greg, he said that I had kicked in the door and told me to stop harassing the home owner and the maintenance person, as if my request to have the door replaced could be considered harassment. He then proceeded to insinuate that if my «behavior» did not stop, I would not be able to renew my lease. nor would my roommates. When I calmly emailed him later that day asking for clarification for his actions, he apologized and claimed he reacted the way he did because «the home owner was hard to understand» due to her accent. That is no excuse for flying off the handle and making the situation personal.
On another occasion while living in the same house, my roommate began causing problems for me and the other roommate living with us. At that point, my girlfriend and I decided to live together so I had the opportunity to move out. I explained the situation to Greg and he offered some advice about my roommate. I said thanks, but that I didn’t expect him to get involved. He then became angry, degraded me and my roommates by saying «you kids can handle this situation on your own» or something to that effect. We’re all in our late twenties, just for some context.
After I moved out, he and I reconnected as there were some details to wrap up on the lease. He sent me an amended lease document, and when I POLITELY asked for clarification he sent me an email saying «Please read the lease. It clearly answers your questions» and then advised me to contact an ATTORNEY if I had any questions. He was the leasing agent, providing me with an amended lease contract, telling me to contact an attorney if I had questions. Very puzzling.
Overall, this guy is just your typical immature jerk. He must be unhappy with his life or something because he really takes things out on other people. I will not work with him again and if I see him on the street I’d be tempted to spit on him. Terrible experience, do not contact this guy.

I’ve been using Austin Property Management Pros for over 2 years now and I have nothing but good things to say. I am an out of state investor with property in the Austin market and their services are seamless, timely, and efficient. I get my statement each and every month like clockwork and if I ever have questions, I have the ability to give Michael a call… and most of the time, he picks up. Their timeline on renting out my property has never taken more than a week which reduces overhead. This is partially because of their simple process and the good relations they keep with their tenants, my last tenant signed a two year lease!
I would recommend Austin Property Management Pros to any investor looking to take the hands off approach and you cant beat the flat rate they offer, unheard of!

Austin Property Management Pros, specifically Michael Roberts, is an extremely unprofessional real estate management company. Not only did property at 700 S. 1^st street have several safety and security issues including a broken front door, but he refused to promise a date that the door would ever be fixed.
After it took Michael 5 days to get us the link for the application, it then took 10 days for him to get back to us (after several emails) about the status of our application. His response you might ask, his assistant has been out of the office and he is unable to handle the work load. Once our application had been approved, the lease agreement came back with several simple errors like start date and calculation of prorated rent.
After we ask one final time about the front door, he threatens us with the scare tactic of other potential tenants. If this is a precursor to the type of service that he and Austin Property Management Pros uses I sincerely urge any future tenants to steer clear!