Austin Express Towing

Had a great experience with Austin Express Towing. The guy on the phone was very friendly, and the driver ended up arriving in half of the time I was quoted. I obviously can’t comment on picking your car up from their lot, but I would definitely recommend them if you are getting your car towed to the Volvo dealership.

Worst service, worker is rude and mad,
We kept our car in a gas station to buy some stuff, mean while the drive towed our car with the help of store worker (employe). They charged us 200 $
They said fine is 193.95 the lady at desk said no change and kept the amount.
Truly terrible…
Should ban this company.

Let me start off by saying the drivers are shady and rude. I was in the process of being towed and tried to flag the TOW driver down to OFFER to pay a DROP FEE and even with me honking at him and waving at him be refused to stop with in my apartment complex and only stopped when he got out of the complex and on to a regular street. Then when I got out of my husband car and started to walk to the driver door of the tow truck he took off practically peeling off on me.
The tow yard was dirty, the Drivers are rude and I would recommend that if you ever find out they are the tow company or the parking lot your parking in BECAREFUL you will end up getting screwed over.
Not only was I never given the opportunity to pay a DROP FEE, but I was told to come between certain hours because they wouldn’t be available. even though there signs clearly say they are open 24 hours.

Compared to J. J. Towing these people are not the scum of the earth. Only downside was the wait, since Über got me to the tow yard the same time my car did. They are legally required to process every car, and my girlfriend was a dumbass for leaving my car downtown anyway.
Don’t hate, one day you’ll own a business with downtown parking one day and you’ll reap the benefits of seeing some freeloaders whip get hauled off.

Me and my buddy stopped 6^th&35 to get gas for 5 mins after we got gas we went in and they literally from the time it took us to get out of the car to check out the car was gone. These people are shady and they are not to be trusted as a legitimate business. Gas station off 35 and 6^th has a contract or something. DONT GO THERE OR TRUST THESE PEOPLE!

This place is, simply put, a hellhole. Sure, I wasn’t happy about being towed but what actually makes me upset is when a towing company sits on site, watches patrons blithely leave their cars and then pounces on them the moment they’re out of sight.
That’s what this particular company does at Buzzmill. Don’t park in the walgreens lot because even though it’s unmarked, it’s apparently a towing lot. That sucks. What also sucks is arriving at a terrifying run down lot and building with an attendant who says creepy stuff to you. I was so thankful that my friend stuck around because that guy gave me the shivers with his weird compliments.
Here’s what you’ll need to get your car out of hock:
– Cash or Debit Card
– License
– Proof of Insurance
– Restraint
I get it – we all need to make dollars — but there’s something so shady about the way they gleefully troll that parking lot, waiting to create havoc in your life and take a swing at your belief in basic human decency.

I love that someone else owns their domain name and tells this place how it really is.
These people are the scum of the earth. They lie, steal, cheat, and on top of that, they stink! No really, their odor is horrible. Went to pick up my car after being towed by this place, and the fat man at the counter had that dirty white trash smell emulating off of him. You know what I’m talking about. That dirty motor cycle riding don’t shower enough and my fat flaps smell smell mixed with rotted maple leaves. THAT smell…
Not that I have a problem with fat people. But when the number on your scale matches the level of ethical standards you lack, you’re a fat ass in my book.
Fuck these ass holes, and fuck the companies that work with them.

If HELL were on Earth, it would be at 4417 E. St Elmo Rd in Austin Texas at Austin Express Towing with the creepy, mean piece-​of-​shit that was manning this gem of a fucking business down on Sunday night (aka Early Monday morning). I came to find, after getting off of a night shift at 3:30AM and attempting to go home so I can wake up for my other job at 7AM, just three and a half hours later, that my car had been towed by this company, EVEN THOUGH I PAID FOR PARKING. So that was really awesome.
I argued with this asshole that they had towed my car even though I paid for parking until 5am, I felt extremely uncomfortable the whole time because this guy was clearly a mean-​spirited, argumentative Neanderthal and just plain unhelpful TO SAY THE LEAST. I was alone, begging the taxi cab driver to not leave me alone with this guy and it almost resorted to me calling the cops because he wouldn’t give me my car back although I was more than justified to attain it, considering it was wrongfully towed.
I wish I could sue for my pain and suffering, but it most likely wouldn’t be worth the headache of dealing with this worthless company anyway. I hope that guys health declines, then maybe they can staff some people who don’t completely suck. I mean, it already totally blows when your car gets towed, the least they can do is hire someone who knows how to handle situations instead of some lazy creep.

I parked my car in a handy cap parking spot next to a business that was closed. There was a sign saying employees only and they needed a pass to park there and had an arrow pointing at the spot over. So being that I have a handicap pass and the arrow for the sign for the employees only sign had an arrow pointing to the next spot I parked there. Well I wheeled my wheelchair back to the spot at the end of the night and my car was gone.
Nice job being fucking monsters. So not only am I handicap, you are going to make me pay you $ 200 to get my car back from a handicap spot.

I was suprised by the low review-​this place came to our aid in the middle of the night after someone stole my friends keys. They towed her car to her place, were really friendly and helpful (both on the phone and in person) and didn’t take advantage of us, it was 5 a.m. as well so I think that says a lot! I hope I don’t need their service in the future but if I ever need a tow truck I’ll be giving them a call… I even have their number saved in my phone!

Rude and horribly unprofessional. I would rather walk, or push my car than have to deal with the morally void scum of Austin Express Towing again. Avoid at all costs!!!

Truck was towed from downtown. Our fault. Went to pick it up, and cell phone was missing from the truck, as well as all the gas. Seriously, had to stop at the station at SH-​71 and Todd Lane (less than ½ mile from their yard), because the truck was lurching along on fumes. Truck had almost a half tank of gas when towed. These folks are not reputable.

I agree with the negative 100 stars. I was illegally towed today and couldnt seem to get ahold of anyone at Austin Express Towing that had some common sense or civility. They were obviously in the wrong and refused to admit their mistake. (Luckily, I have evidence and will be taking them to court) My lawyer advised that I go and retrieve my car as soon as possible.
When I got to the tow yard I found my car had been scratched badly. When I asked what they were going to do to make this right, the man I talked to cussed at me and told me I «shouldn’t have parked my f******* car there.» He then threatened me and said he would make the price of getting my car out of the impound increase if I filed with the Austin Police Department. Needless to say, I filed with the APD and plan to file with the Better Business Bureau ASAP. Do not do business with these low-​lifes if you can avoid it.

This company is horrible. I truly cannot even believe they are still able to run their business with how unprofessional and rude they are. I have a small car and parked in a parking lot right next to the wine bar I was at. When I parked, there were no towing signs and the parking lot was full. When I got back to the parking lot, my car was gone. The parking lot was empty and thus made any signage more visible. I saw a towing sign about 3 spaces from where my car should have been parked had it not been towed. I was also with another person who parked in the same lot as well and his car remained in the parking lot. WTF? Really? That truly makes a whole lot of sense. Randomly picking cars? That’s awesome. I went to the towing location and asked them to explain why they took my car, and they slammed the window in my face. I called the cops and the cops even said that many people get their cars illegally towed by this company. Many people choose to not fight it because it is too costly. I paid almost $ 200 for my car to sit there less than an hour in their towing lot. I know that in my case there ended up being a towing sign; however, it was not visible to me before I parked there. And to go to the courts to try to fight this where there seems to be no clear law on the visibility of towing signs, its not worth it. But it is worth posting how this company treats people. The driver even came out of the building yelling and acting like an unprofessional a-​hole in front of the cop. Dumbass!

I’d give these people ZERO stars… negative 100 stars!!! I went into my neighborhood convenience store, which I visit ALL the time, to pick up a bottle of wine and a bag of chips. I was in there barely 5 minutes, and come out to find my car hooked up to an Austin Express towtruck, about to be hauled off. I was fortunately able to stop the driver and get my car„ but WHAT THE HELL? I was legitimately in the lot, in the store buying stuff, and didn’t go ANYWHERE else!!! What if I had stayed to have a conversation w/​the clerk, and I had come out and it was already gone? It could’ve made me late for work, and gotten me into some serious issues, docked pay, or even FIRED!!! Or I could go on and on with possible scenarios, but this is totally unacceptable. I gave the driver a major dressing down — (didn’t curse at him… yay me!) — and to his credit, he did apologize. He kept saying «it’s just a job…”– yeah, well, what about MY job you could’ve jeapordized? I called the company, and the dispatcher actually admitted the drivers are paid on commission! Haul ‘em away as many and as fast as ya can, fellas!!! Holy crap! Fortunately, it had a happy ending. I got my car and I had a receipt. But this is crazy. I could have had a major issue in my day/​week/​month due to this guy just randomly taking my car so he could make his commission or quota or whatever. I hope he listened a little to what I had to say — he (they all) should rethink what they’re doing. It’s just plain wrong to mess up a totally legitimate/​innocent person’s life like that.

Thieves and crooks. Give out false info over the phone — no extracharge within 24 hrs, then charge you extra for over 12 hrs, and an extra day for car towed at … 11:55 pm! Will file complaints with city and state, wont rest till they get shut down.

My car was in wreck and was picked up by Austin express towing. When I called them a day later they told me that they didn’t have my car, I had to call the police to find out where my car was at. The police called Austin express towing to find out where they took my car, well come to find out they did have my car on their lot impound. The police called me back letting me know that is was at (AET), My wife called (AET) on Saturday, they told her not to come by cause they were very busy on Saturday to come by Monday I guess that way they could charge extra days for impounding my car. then I had a wrecker truck go to (AET) to pick up my car well they didn’t let him take my car. they charged me for another day and I went the very next day with a wrecker and told them if they didn’t let me pick up my car I was calling the cops. I took my car and it cost me $ 481.00.What a bunch of rip offs. Hope you all are never in a car wreck but if you are and Austin express towing is there to pick up your car, DON“T LET THEM

Rude people is why they get a 1 star.
This towing company also unethically pays business owners money for each car they tow away from their business. This is called a kickback and it just another example of how unscrupulous this business is.

Scum of the earth. Went to DPS on South Congress to replace lost drivers license and the lot was full. I drove around and every parking lot was full, except for one that was 95% vacant. So I parked there in the farthest corner so as not to disturb any of this gun/​pawn shop’s non-​existent customers. While walking away I notice two guys sitting in a tow truck (illegally parked in the grass), figure they’re burning a j, and I don’t think twice because I never saw any «no parking» signs.
Well, after waiting 2.5 hours in the DPS to sign a form and hand over $ 10 (this is a whole other frustrating sequence of events), I return to the parking lot to find my car towed. And what do you know, 10 minutes later the same tow truck pulls up to steal another one of the 4 cars parked in a lot with 30+ spaces. I ask the tow driver to give me a ride to pick up my car and he is decent enough to do that.
On the way, he tells me it’s bull shit my car was towed, even though he’s the one that took my fucking car! He tells me they’ll probably understand my story and give me half off. Well, we get there and of course they charge me the full $ 193; which is an absurd amount considering they possessed my car for all of 1 hour. To top it off, there was a very malnourished and sad looking «guard dog» at the impound lot.
I should mention that the people working there were friendly enough, even understanding, but that does little to quell the outrage and they still charged an absurd amount.
So, the point of this. None of you have a choice in who tows your car and the entire profession is pathetic as it generates profit through the stealing of cars for ransom. However, if you need your car towed, PLEASE choose someone else and do not contribute to these dicks.

Warning, this review gots some FOUL language, because I’m pretty upset.
Ok, I know towing sucks. All around it’s a shitty business that makes money holdings peoples cars for ransom… the business is just shitty.
But what makes this place especially shitty? They’re grinchy assholes! Ok… I live on 37^th street, the one with all the lights. It’s Saturday, December 22^nd and my street is packed– so packed that I wouldn’t be able to park in my driveway without waiting in the car line for at least fifteen or twenty minutes. So, I park at the Vet’s office on the corner of Guadalupe and 37^th. At 10 pm. On a Saturday. December 22^nd. Ain’t no fucking sick dogs around, just a bunch of people looking at Christmas lights.
Well guess what, I go out an hour later and this place fucking tows it. CHRIST! HOW ASSHOLE CAN YOU BE?! I can’t even park because I can’t even park! And then I get towed… AIN’T NOBODY GOT THEIR PETS THERE NOW… THE VET’S CLOSED!
I just feel like… given the circumstances, it was very rude… They could have just not drove around and decided not to tow it, because I’m pretty sure that the closed vet’s office didn’t call it in. Thanks to this place, now I’m 200 bucks in the hole… money that was supposed to go to Christmas presents went to these fucking assholes, and it makes me so sad.
Another thing that bothers me is what if it was a family looking at the lights? What if Mom and kids were walking and they get back to no car in the freezing cold? That would truly be horrible, worse than what happened to me.